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SD Bullion has a rating of 3.6 stars from 641 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with SD Bullion most frequently mention customer service, precious metals, and best prices. SD Bullion ranks 1st among Coins sites.
Outstanding rounds! We left the choice up to SDB to choose our rounds. They sent our entire order, 40 rounds, in Buffalo's! Second time buying from SDB and certainly will not be the last.
Ordered 2 royal mint una silver bars ( 10 oz) limited edition, paid $622 3 weeks ago, items in stock at the time order, never updated status. Called and placed on hold forever! Items now out of stock and will only allow exchange for lowered value bars and will not refund the difference in value ( silver is down form time of order in addition bars ordered now are not premium limited edition bars! Very rude an unethical company!
Have placed several orders. Very pleased with the product and service. Most orders have qualified for free shipping which I love. Will continue to shop here!
What more can I way - everything exactly as described and delivered quickly. Very easy to order from the website. I recommend highly and will purchase again.
Always happy with every purchase from SD Bullion! Have been buying from them regularly for a few years and never disappointed with product, sale or service.
Always a great shopping experience. Great selection of gold and silver, fair premiums and very reliable shipments. Look forward to doing future business with this company.
I ordered $100 face value of Mercury Dimes and received a mix of different dimes. AOK since they were all silver dimes.
I ordered two tubes for Gold American Eagle coins and received two tubes for Silver American Eagle coins. AOK since I will use the tubes for Silver Eagle coin storage.
Please improve your quality control.
Great rounds and a decent price, shipped fast. ALL GOOD! I have found SD to be a reliable source for Bullion. I will certainly do more with them again.
Ordering was an excellent experience! I was able to order my coins very easy and fast! I love SD Bullion because their prices are a lot cheaper then other Bullion dealers!
Received my product OK as usual. But for some reason, my shipment took a 10 day road trip to 6 states before it made it to me in Arizona. What happened?
Order placed on 3-18, checked was cleared on 3-27, received email about extended waiting time. A week ago I sent them another email, was told that my order is being prepared. As of 4-06, nothing was sent, and I don't have neither gold nor money. TOTALLY UNACCEPTABLE
Hello Anna,
Thank you for taking the time to leave us a review.
We understand your frustration with our shipping times. We are working around the clock 24-7 to ship out all open orders that are eligible to ship.
We appreciate your business with us, and know this is a long time to wait for your order. Our website does have a discloser during the checkout screen, and our CEO also sent out a message to all of our customer base explaining our current situation here at SD Bullion. We appreciate your business with us and your understanding as we work to fulfill all our open orders.
Our current ship times, as advertised on our website, are as follows:
Once received, e-check, personal check, money order and cashier's check take 3-5 business days to process through our accounting system. After that, it usually takes orders 6-8 business days to process through the shipping queue due to high order volume but could take slightly longer.
Thus, the total time from when payment is received to when the order leaves the fulfillment center is generally 10-12 business days. When your order is ready to ship out of the fulfillment center, you will receive an email with shipping and tracking information.
Thank you for your feedback!
Best,
SD Bullion Customer Service
Transaction went as expected, no problems with order or shipping. I appreciate the company mission statement, and will be doing more business with this company.
I have made multiple orders and each and every time my order is shipped discrete and in a timely fashion, not to mention the great prices and selection of products.
Your service is excellent! Even when an order is delayed, because of increase in orders, SD Bullion is very good at updating customers on their order status.
Sincerely,
William
04/17/2023
I ordered $600 in silver it showed up 4 days late I didn't think I was even gonna recieve my item I got ahold of sd bullion and they made it seam like it was my fault I have ordered 20 times with only 1 problem but sometimes that's all it takes to lose a great customer
Hello Adam,
Thank you for taking the time to leave us a review.
Shipping times have increased across the industry as a result of recent metal demands. We're working to ship out orders as quickly as possible, and we provide tracking information as soon as orders go out the door!
We sincerely appreciate your understanding as the ship times have increased and for supporting SD Bullion!
Thank you for your feedback!
Best,
SD Bullion Customer Service
It took a whole month to receive the bullion I ordered. I contacted SD several times. EVERYTIME I called i was lied to and treated very rude. I was even hung-up on. I will not do business with these RUDE people again. BUYERS BEWARE!
Hello Larry,
Thank you for taking the time to leave us a review. I apologize if there was any confusion regarding our turnaround.
Please take into consideration there are different internal processing times for the diverse payment methods. Payment processing times are as follows:
Bank wire: 24-48 business hours
Electronic check: 3-5 business days
Personal check: 3-5 business days, once received
Credit Card/Paypal: 24-48 business hours
After the above time frame for our accounting team to fully process the payment, the order is released to the shipping queue. As per our shipping policy, during normal market conditions our shipping queue is 1-3 business days after your payment has cleared our account. The current shipping queue time is expected to be 3-5 business days from payment fully processed by our accounting team.
Please notice FedEx 2-day or USPS Priority is “once shipped”.
In sum, first the payment has to be processed and that time depends on each method. Then, the order is released to the shipping queue. Finally, delivery depends on the shipping method selected.
If you would like to provide more details about your SD Bullion experience, we'd be happy to help. Also, you can alternatively call our bullion team at 1-800-294-8732 to place orders. We are available from 8 a.m.-8 p.m. est Monday through Thursday and from 8 a.m.-6 p.m. est on Friday.
Thank you for your feedback!
Best,
SD Bullion Customer Service
The time it took to place, send a check and then receive my order was extremely fast compared to other businesses I have purchased through. I received what I ordered and will shop again.
After locking in my price for 800 silver rounds and paying $220.00 shipping not to mention paying more for quicker delivery $30.00 they renigged/ refused the agreement. Said they called me a few times, LIARS… unless my new iPhone 14 plus I just paid $1100 for is lying? NOT Would Not let me speak to a manager. OFFERED me $1600 LESS…. SCAM - ToTALLY…. Shorted me on my first payment. Not to mention a week late. You're better off making a wish and throwing em in a water fountain. Said managerERIC would return my call15 min. Been2 hours guess they didn't pay phone bill?
Hello Sherri,
Thank you for taking the time to leave us a review.
I understand your frustration with the situation. Because you asked to be paid in two separate payments, we had to create a new purchase order for the second half of the buyback. Unfortunately, the market had gone down which explains the change in price. We didn't pay you when we received the first 400 rounds because the original purchase order was for 800 rounds and we have to receive all of the product before sending payment. We are currently working on sending your metals back to you.
I do apologize for the late callback. With the recent market shift, our call volume has increased significantly. Because of this, customers may experience a slight wait time prior to being contacted by a representative. Our traders are working to provide quick and efficient care to all customers.
Thank you for your feedback!
Best,
SD Bullion Customer Service
I love ordering from the website! Fast efficient process, and shipping has returned to the "old" timeframe. Package is always tracked and securely wrapped!
Hello Melissa,
Thank you for taking the time to leave us a review.
We truly appreciate your feedback and would like to thank you for taking the time to leave a review! Thank you for being a valued SD Bullion customer.
Please let us know if there is anything we can do to make your experience with us better!
Thank you for your feedback!
Best,
SD Bullion Customer Service
I purchased 10 coins this coins were lead and well dressed to look like shiny silver rounds I have always given 5 stars to this company. No longer will I buy from them. I reported this to the BBB I still have to hear from them. I spoke to a man named * and he said he had received 7 coins only. He stated this was silver. This poor man must be delusional because having tge oriduct on hand a moron would know this is fake. Having received the coins he assued me it was silver. Crook.
Stay away from this company. Here are some pictures if the coins. By the way it said it was coins from Armenia. This supposedly were to be rounds of silver and not manufactured coins from Armenia.
*Personal information redacted by admin
Hello Ericka,
Thank you for taking the time to leave us a review.
We guarantee everything we sell is genuine bullion. Most of our coins are purchased directly from the leading mints and mint distributors. Every coin or bar purchased on the secondary market is tested electromagnetically to verify authenticity and purity using a Sigma Metalytics device.
I apologize if there was any confusion in regard to the types of rounds that could be received, but the description for this item does indicate: "Each of these rounds contains 1/4 troy ounces of 0.999 pure silver. Since these products are simply selected and shipped from our inventory at the time of shipping, SD Bullion can't guarantee the make, design, or source of the silver round you receive. We simply guarantee genuine 1/4 oz silver rounds in every shipment." Regardless, SD Bullion is typically able to offer exchanges and returns if a customer is not satisfied with a product.
We have been attempting to reach you through phone and email in regard to the three missing rounds from your return. This package was received damaged and you may need to contact your carrier about this situation. We can also assist you through this process. To continue your return, please email us at sales@sdbullion.com or call our bullion team at 1-800-294-8732. We are available from 8 a.m.-8 p.m. est Monday through Thursday and from 8 a.m.-6 p.m. est on Friday.
Thank you for your feedback!
Best,
SD Bullion Customer Service
They lied about ACH payment after I placed a large order. They then threatened with excessive penalty fees if the order was canceled. Stay far away from this company.
Tip for consumers:
Shop some where else.
Products used:
Gold
Hello Philip,
Thank you for taking the time to leave us a review.
We do not accept ACH transfers as a method of payment, but we do have e-checks! This is a similar transaction where you input your banking account and routing information and we pull directly from there. Orders over $10,000 do not qualify for this payment method, which is why it does not show up as a payment option when customers check out with an order over that amount. All of our payment options and their threshold limits can be found on our site here: https://sdbullion.com/payment-pricing.
Because this order was placed as a bank wire on the website, the order became a locked in trade. Submitting an order through the website or by phone requires the customer to agree to our full terms of use, including SD Bullions order cancellation policy. Cancellation fees are an industry standard. Because we operate in a live market, once an order is submitted it becomes a locked trade. Your products are moved out of our inventory and held for you, and we hedge our price based off the market price at the time you submit your order. Because of this, cancellation fees are calculated as 5% of the order total or $35, whichever is greater, plus any applicable market loss.
Thank you for your feedback!
Best,
SD Bullion Customer Service
My experience with sdbullion has always been fantastic easy s&h very happy and satisfied highly recommend anyone who is looking to buy precious metals they buy from sdbullion
Tip for consumers:
Great website to buy precious metals
Products used:
Gold silver
I received the package and it was well wrapped, protected, and sealed. I am happy how SD Bullion handles each of my orders, past and present that is why I am always a loyal customer.
Thank you
DO NOT ORDER YOUR PRECIOUS METALS FROM THIS COMPANY! I ordered 2 silver eagles a few months back and they informed me they would not be delivered until a month and a half later. Fast forward to when they were supposed to arrival and I never received them. I called and asked what happened and they told me there was nothing they could do because I had 3 days to report a lost package. 3 days, seriously? My order was estimated to be delivered a month and a half later with no exact date, but I only have a few days to report it if I never received it?!? My family and I have ordered from this company for a few years now, but we will no longer do business with a company that does not care about their customers. They will take your money and run, then blame it on their terms and conditions.
Tip for consumers:
Make sure you write down every detail of your order, including the exact date it is supposed to arrive. Otherwise, they won’t help you at all if you never received it.
Products used:
2 silver eagles
Hello Andrew,
We apologize that you did not receive your order. With all pre-sale items from the mint, the ship dates are always an estimated guess. As sometimes the mint can have delays we do not guarantee when an order with a pre-sale item will ship. This is why every order of ours receives a tracking confirmation email, with a tracking number. That way the customer can watch for when the package is going to arrive. We do value our customers and their business with us here at SD Bullion, and we hope that you and your family will continue to purchase your precious metals from us in the future!
Thank you for supporting us here at SDBullion.com if you have any other questions please feel free to give us a call at +1(800)294-8732 or you can email us at sales@sdbullion.com.
Sincerely,
SD Bullion Customer Service Team
I have placed a few small orders with this company and shipping has been fast, the merchandise is 'as advertised' and I am very pleased with our transactions.
Hello,
Thank you for taking the time to leave us a review.
We truly appreciate your feedback and would like to thank you for taking the time to leave a review! Thank you for being a valued SD Bullion customer.
Please let us know if there is anything we can do to make your experience with us better!
Thank you for your feedback!
Best,
SD Bullion Customer Service
I have ordered numerous items from SD Bullion. I have never had an issue and the orders are always promptly and correctly shipped. I'm a very happy customer.
First time buyer and I could not be more impressed with the company. Fast, very well packaged shipping as well as a great price. Glad I took a chance on you guys!
In 2011, two doctors started the website SilverDoctors.com with one dream: To educate the masses on the value of hard assets and preparation. The rapid success of this website gave way to the launch of SDBullion.com in March of 2012. All sales were completed via telephone with the motto, “Nothing Fancy. Just a Telephone and Low Prices.”
Since then, SD Bullion has shipped more than 300,000 orders and hit Inc. Magazines list of 500 Fastest Growing Companies in the United States twice. We did all this while staying true to our original mission of offering the absolute lowest prices on gold bullion and silver bullion in the industry, guaranteed.
We also buy precious metals, from gold sellers, silver bullion dealers, and private individuals. We offer extremely competitive buyback prices on the market, and we’re happy to discuss our rates with you any time.
We have also stayed committed to investors wanting the highest level of education on the how and why to invest in gold and silver. Whether you want to stay up-to-date with live spot prices or analyze historical gold and silver price charts; or maybe you want to understand gold investing fundamentals or silver investing fundamentals; we have it covered.
Your satisfaction is our first priority. We will always strive to offer the best customer experience at SD Bullion. Don’t take our word for it. We are the highest rated major bullion dealer at the Better Business Bureau; the most trusted third party review site for businesses.
Thank you for stopping by SD Bullion; we look forward to offering you the lowest gold and silver prices online and backing it up with over-the-top customers service.
In 2011, two doctors started the website SilverDoctors.com with one dream: To educate the masses on the value of hard assets and preparation. The rapid success of this website gave way to the launch of SDBullion.com in March of 2012. All sales were completed via telephone with the motto, “Nothing Fancy. Just a Telephone and Low Prices.”
Since then, SD Bullion has shipped more than 300,000 orders and hit Inc. Magazines list of 500 Fastest Growing Companies in the United States twice. We did all this while staying true to our original mission of offering the absolute lowest prices on gold bullion and silver bullion in the industry, guaranteed.
We also buy precious metals, from gold sellers, silver bullion dealers, and private individuals. We offer extremely competitive buyback prices on the market, and we’re happy to discuss our rates with you any time.
We have also stayed committed to investors wanting the highest level of education on the how and why to invest in gold and silver. Whether you want to stay up-to-date with live spot prices or analyze historical gold and silver price charts; or maybe you want to understand gold investing fundamentals or silver investing fundamentals; we have it covered.
Your satisfaction is our first priority. We will always strive to offer the best customer experience at SD Bullion. Don’t take our word for it. We are the highest rated major bullion dealer at the Better Business Bureau; the most trusted third party review site for businesses.
Thank you for stopping by SD Bullion; we look forward to offering you the lowest gold and silver prices online and backing it up with over-the-top customers service.
Hello Charles,
Thank you for taking the time to leave us a review.
Thank you for your kind words and for supporting SD Bullion!
Please let us know if there is anything we can do to make your experience with us better!
Thank you for your feedback!
Best,
SD Bullion Customer Service