SD Bullion

Not what I expected from customer service. Would recommend they update how they talk to customers. And do not assume they are idiots and have never invested.

Purchased Canadian Maple Leafs on 3/15/2023. Two days later I purchased some additional silver items on JMBullion. On 3/22/2023 I received my purchase from JMBullion!
I called customer non service at SDBullion on 3/23/2023 and was told my order will go in the shipping que in one or two days. I told him I would like to cancel my order for lack of timely service and he said fine but there is $145.00 fee for canceling my order! I said no way, and he argued with me and I said why are you charging me when SDBullion has not delivered in a timely basis… He basically said that how it is because I supposedly agreed to their terms and conditions when I purchased the items.SDBullion is a complete JOKE……
Save yourself a lot of trouble and buy from anyone but SDBULLION!

SD Bullion is consistently above the bar for price, service, and quality. I appreciate the acceptance of a check, updating the status of the order, and the follow up after every sale.

Great product as well as fast processing and shipping. I love the designers choice option. I love being surprised, it's like Christmas every time I order.

First time buyer, was very easy to order, the website and payment instructions were easy to follow. Product received as promised. Very happy with the transaction.

Canceled an order within 10 minutes of mistakenly placing it and was charged a cancelation fee even though silver was trading higher. SCAMMERS... Better to use Bullion Exchange.

I've recently returned to stacking, and I'm happy to have found your company. Your website is easy use, and I've been very happy with the product.

Keep up the good work.

I was notified that the silver coins I was waiting for were now in stock. I ordered them and received the shipment faster than expected. They were in perfect condition and packaged discreetly.

My first time buying gold and you made the experience easy and accurate. I am very happy with my purchase and the excellent price. I will order from you again.

Ordered. # ******* on wednesday 9-15-2021 with credit card and the next week on thirsday still not shipped... $5k order. Credot card cleared same day. Called and emailed 4 times... Ordered a order from jm bullion on the following monday and received it thursday. Still waiting on sd to deliver. They even used excuse or address verification this last time after verifying on phone 3 tomes this last 9 days. Email yesterday said i would receive tracking that day. Still waiting not shipped. WHY DID I PAY EXTRA FOR CREDIT CARD AND UP CHARGE FOR 2 DAY SHIPPING? DON NOT USE

Product was delivered precisely as ordered an promised. I have ordered from SD Bullion several times before and have always had correct orders and delivered as promised.

I have had multiple interactions with SD and all have been consistent and timely. I have had no issues with my purchases. Each shipment was well packaged and discreet.

This is my first order with SD Bullion. I placed my substantial order (20 1oz Gold Eagles) on 2/16/2021 and paid them via wire on 2/18/2021. I received a tracking number from Fedex on 2/25/2021 for delivery by 3/2/2021. The order never arrived... I notified them on 3/2 and again on 3/4... They told me of "weather delays" but by 3/10 I questioned whether it even shipped... being a new customer of SDB, I did not have any history with them. I was suspect as I have experience buying metal from other suppliers without incident. On 3/12/2021 SD Bullion told me to fill out a "Statement of Loss" claim form with them that they need to explore the claim with Fedex and their insurance company and per their email... "Please allow 7-10 business days for our team to coordinate with the carrier and allow their internal processes to begin. Attached you will find a Statement of Loss Form"... On 3/18/2021 I was asked to submit a "notarized" "Statement of Loss Affidavit": I had to go to my local notary!. I am not sure what lead to the loss of my shipment and what responsibility SDB bears if any. I feel better about this company now that I have received delivery but I do not appreciate going thru this experience. I received my order this morning(3/24/2021) via Fedex 2nd day air. It was packaged well but over 3 weeks later than expected. Customer service helped me thru process and followed up which I appreciate. I will consider doing business with them again despite this rocky first order.

I was hoping to get some diversity... but got 50 Britannicas. They were in great shape and in containers. Ordered 150 more 1 oz random, lets hope I don't get 150 Britannicas.

Great product, great service, great price. I've never had any issues with my orders. And with JPMorgan out of the short business, now is the time to buy.

I have been purchasing precious metal from SD bullion for 3 years now never had an issue I am completely satisfied I will continue to give them my business

I've ordered coins, bars and food from SD Bullion. Each order has arrived quickly. I look for specials/coupons, and SD Bullion is definitely worth a look. (Especially on their storable food!)

I ordered 100 ASE random years, BRILLIANT UNCIRCULATED! What i recieved was 100 ASE of the same year (2009), I can deal with that, however every single coin is milk white. Not one is Brilliant uncirculated.

Placed my order. Paid with check. Received my product. There seemed to be a reasonable amount of communication from SDB to manage my expectations. I'm a repeat customer and will continue to be.

While looking at there web site for 1 gram gold bars random selection they show 3 different 1 gram gold bars in certified packages and 1 not in a certified package as if to show you what it would look like I thought, I brought 4 thinking I would get 4 certified random packages but i got 4 bars not in certified packages so I called to no availed, the pictures show 1 bar without certified package and that what they sent I said the pictures are misleading, he said the citified are more but they are all shown together with the same price, MISLEADING. Also the two day shipping I paid extra for is misleading after reading the fine print it is only after the items are shipped which took a total of several days when i got notified of shipping it was 2 days after, should have not paid 12.95 for 2 day shipping. While looking at pictures and thinking that is what you are getting and I didn't, and calling someone who didn't even show any care. I will not but from SD Bullion any more, read the whole section and look carefully There Pictures are misleading. Les

Bought silver from them at 30 an Oz. Never showed up. When I called about my order they said I selected to have my metal stored with them. (I didn't) they wouldn't refund or be helpful in any way and said I had two choices. Either I pay the 35 dollar restock fee, or the shipping for it to be shipped to my house. The shipping is cheaper than the fee, so I said sure just ship it to me. Then the person says the metal that was 30 an Oz. Has to be shipped on "current" market value (that is understandable) and I'm done at this point, so I say ok what's the current value? The person says 31 an Oz. I say ok and he makes the charge for shipping and 31 an Oz. Then I hang up. Then I checked the current market price and it was 27 per oz. And called them back and called them out on it. He says I was right and will honor the original pice of 30 an Oz. Not the current market price of 27 an Oz. Even though the first call they said they had to charge me current market price, but now didn't because it was a negative for them. When I asked for the workers name he gave a AL V. Fake $#*! name and wouldn't get me in contact with anyone else. I will not buy from SD bullion ever again and if you can stay away from this company do it. They will lie and "nickel and dime" you, but when it's bad on them they cut the customer off and leave you in the dark. I had to get my bank involved to get my money back, and still haven't yet.

User friendly website, fast delivery. Only issue was that the capsules were scratched like they had been inproperly handled. I would recommend S. D Bullion.

Very deceiving practice of charging customers for "market loss" and fees when accidentally placing orders on their confusing and deceptive website.