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SD Bullion has a rating of 3.6 stars from 641 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with SD Bullion most frequently mention customer service, precious metals, and best prices. SD Bullion ranks 1st among Coins sites.
Outstanding rounds! We left the choice up to SDB to choose our rounds. They sent our entire order, 40 rounds, in Buffalo's! Second time buying from SDB and certainly will not be the last.
Ordered 2 royal mint una silver bars ( 10 oz) limited edition, paid $622 3 weeks ago, items in stock at the time order, never updated status. Called and placed on hold forever! Items now out of stock and will only allow exchange for lowered value bars and will not refund the difference in value ( silver is down form time of order in addition bars ordered now are not premium limited edition bars! Very rude an unethical company!
They operate as a good witness to their faith. I have used them for many years and have always been satisfied with the product and service.
It took almost a month to receive my first purchase. Also, I purchased the introductory offer of five ounces of silver at spot price your choice but the advertising makes look look like it will be coins or rounds and I received a five ounce blob, I was also charged more than spot price supposedly because you don't consider my debit check card as a check so you increased the amount I paid. I think the premiums are ridiculously high and nearly impossible to recover unless the spot price skyrockets…
I'm grateful that you didn't just rip me off completely so thank you
A while back, I bought 28 Morgan silver dollars that turned out to be brass, thankfully, my bank helped me and gave me my money back
But I didn't know what to do with the counter fit coins. I tried to turn them into the police and they didn't want them. I tried to call the FBI and they referred me to a website where I filled out a very long form and never heard back from them so I have counterfeit US currency in my safe.
So again,
Thank you I'm grateful for a company I can trust,
If you have any more deals with reasonable or no premiums I will buy more. Otherwise I will not buy anything else because of the premiums…
Sincerely
gratefully yours,
Tracy Lee Rosellini….
The order and delivery process went smoothly and my items were immaculate. Thanks, look forward to future purchases!
Prompt delivery, got exactly what I ordered. Always impressed with the product, and the professionalism of this company.
First time buyer. Purchase was a gift. Shipment was delayed, despite paying for quicker shipping. Otherwise, totally satisfied.
Hello Peggy,
We understand your frustration with our shipping times. We are working around the clock 24-7 to ship out all open orders that are eligible to ship.
We appreciate your business with us, and know this is a long time to wait for your order. Our website does have a discloser during the checkout screen, and our CEO also sent out a message to all of our customer base explaining our current situation here at SD Bullion. We appreciate your business with us and your understanding as we work to fulfill all our open orders.
We truly appreciate your feedback and would like to thank you for taking the time to leave a review! Thank you for being a valued SD Bullion customer.
Please feel free to contact us with any additional feedback or questions that you have.
Sincerely,
SD Bullion Customer Service
I received my order. Thank you for the great pricing, easy ordering and quick shipment and secure delivery.
Received ordered items quickly and as described. Pricing was fair and SD seems to be an honest seller.
Gold came exactly as was on website as describe some places sell say something and it's not true you don't get what you paid for
Tip for consumers:
No problem with del
Products used:
Gold couns
Hello Gerald,
Thank you for taking the time to leave us a review.
We truly appreciate your feedback and would like to thank you for taking the time to leave a review with such kind words! We strive to provide the lowest prices, the best service, and the fastest shipping! We greatly appreciate you for being a valued SD Bullion customer.
Please let us know if there is anything we can do to make your experience with us better!
Thank you for your feedback!
Best,
SD Bullion Customer Service
I have used SD Bullion many times and they have always been great to do business with. Fast reliable service and at the best price.
I understand a U.S. P.S. Money order for security. I'm very happy with my order. I ordered seconds and received their new eagle round instead.
My order was made 12/29 and received 1/5. Order is just as expected. I would be happy to order from them again.
Products used:
Silver
100% good company good product best prices I found online ill buy from them again. All around good place to do business
Products used:
10 oz silver bar
Had an issue with FedEx shipping and it was resolved within hours. Very satisfied with your company.
They are fast and reliable. I've tried other services. This one offers the best value and execution.
Great customer service when you need them.
I have had always nothing but good experience with them.
Been dealing with you for years. Ordering always easy and smooth. Delivery prompt. Thanks for being there.
My product arrived quickly in a well-sealed and well-wrapped envelope. It arrived much faster than I expected.
Affordable prices, satisfied customer service. Exceeded my expectations thanks sd bullion
Happy thanksgiving
Hello Sebastian,
We’re thrilled that you were satisfied with our services. Please let us know if there is anything we can do to make your experience with us better!
Thank you for taking the time to leave us a review.
Best,
SD Bullion Customer Service
Paid by check. Everything went smooth. Received everything in 2 weeks. No issues. This was my 3rd order all orders the same. Sweet!
SDBullion has good service and good prices. They are not high pressured salespeople. I will continue to do business with them Bill Nelson
Good fair prices honest service sent on a timely manner. There are a lot of companies out there that I don't trust but this is not one of them.
Hello Anthony,
Thank you for taking the time to leave us a review.
We truly appreciate your feedback and would like to thank you for taking the time to leave a review with such kind words! We strive to provide the lowest prices, the best service, and the fastest shipping! We greatly appreciate you for being a valued SD Bullion customer.
Please let us know if there is anything we can do to make your experience with us better!
Thank you for your feedback!
Best,
SD Bullion Customer Service
I have always purchased my gold and silver from SDBullion. Fast and discrete turn around through the mail. Highly recommend!
I've checked several different bullion dealers and by far I get the best deals at sdbullion and fast shipping.
I wish I could give ZERO stars, because they don't even deserve one star. Sadly, I had the misfortune to curiously check the SDBullion.com site because I wanted to see what the final price of what an order would cost. It struck me that they had no credit card option and wanted a "Wire Transfer" for payment - just like other scammers on the internet ask for when they are trying to rip people off. As soon as I left this site, I received an email from them that an order had went through. Within seconds, I emailed them back to let them know that this was an error and to cancel it, I also questioned the fact that they didn't even take credit cards. In addition to emailing them, I tried to call them too - but no one answered the phone so I sent them another email. They admit to receiving my messages and NOT answering the phone, but they still didn't cancel my order until the following day, when I called them again and finally got someone on the phone. I also sent a few more emails the following day as well. Instead of correcting this error right away (like any decent company would after being asked to in writing) they start to harass and threaten me with collections - trying to extort their ridiculous cancellation fee of $1400+ for an order that they could have cancelled within minutes. When I tell them I won't pay this absurd amount for something I never received, they immediately try to get me to send them at least $300+ for their market loss. Saying they if i don't pay it, they are sending me to collection. After I hang up, they email me a cancellation invoice but their invented fee is on there and they have reverted back to demanding $1400! It really seems like they are trying to squeeze what ever amount they can out of people. Be warned, once they have your information, they will try to take advantage of you. Honestly, I can't believe this site is allowed to operate, and that they have the nerve to call themselves a business. They are professional con artists, and internet bullies. Don't even check this site and stay away!
Tip for consumers:
Stay Away!
Products used:
None
Hello Yvonne,
Thank you for your feedback.
According to our records we did have two missed calls from you on September 12th, it looks like one call you attempted was 11 seconds long, and the second call was already after we were closed for the day.
The email you sent to us shortly after you placed your order with us was to change your payment method from bank wire, to a credit card. You then sent a second email asking us to cancel the order. We responded to your emails the same day and prior to us closing. We asked you to call one of our representatives to help you change the payment method or cancel the order.
Cancelling an order must be done over the phone with a representative, per our terms of use which you agreed to when placing the order. "Any cancellation requests must be filed via telephone during normal business hours. SD Bullion will evaluate any request to cancel an order on a case-by-case basis and only under extraordinary circumstances will a cancellation be approved."
On September 13th, you called and spoke to a representative about your order. We attempted to work with you and get you to keep your order that you made with us. You however refused to pay for your order. You stated you wished to cancel your order because our company was not located in California. Our representative informed you if you choose to cancel the order that you would incur a cancellation fee. We offered you a discount to pay for only the market loss we incurred on your order, but again you refused to work with us.
All bullion dealers have the same type of cancellation policies and fees in place as we all have to hedge every order that is placed. Meaning when an order is locked in we must purchase a hedge of the same oz at that market price. When an order is canceled the bullion dealer takes a loss on those hedged ounces.
You refused to pay for your order that you purchased and refused to work with us to resolve the cancellation fees. If you wish to work with us to resolve this issue you can call us at 1-800-294-8732. We are available from 8 a.m.-6 p.m. EST Monday through Thursday and from 8 a.m.-5 p.m. EST on Friday.
Thank you again for your feedback!
Sincerely,
SD Bullion Customer Service
In 2011, two doctors started the website SilverDoctors.com with one dream: To educate the masses on the value of hard assets and preparation. The rapid success of this website gave way to the launch of SDBullion.com in March of 2012. All sales were completed via telephone with the motto, “Nothing Fancy. Just a Telephone and Low Prices.”
Since then, SD Bullion has shipped more than 300,000 orders and hit Inc. Magazines list of 500 Fastest Growing Companies in the United States twice. We did all this while staying true to our original mission of offering the absolute lowest prices on gold bullion and silver bullion in the industry, guaranteed.
We also buy precious metals, from gold sellers, silver bullion dealers, and private individuals. We offer extremely competitive buyback prices on the market, and we’re happy to discuss our rates with you any time.
We have also stayed committed to investors wanting the highest level of education on the how and why to invest in gold and silver. Whether you want to stay up-to-date with live spot prices or analyze historical gold and silver price charts; or maybe you want to understand gold investing fundamentals or silver investing fundamentals; we have it covered.
Your satisfaction is our first priority. We will always strive to offer the best customer experience at SD Bullion. Don’t take our word for it. We are the highest rated major bullion dealer at the Better Business Bureau; the most trusted third party review site for businesses.
Thank you for stopping by SD Bullion; we look forward to offering you the lowest gold and silver prices online and backing it up with over-the-top customers service.
In 2011, two doctors started the website SilverDoctors.com with one dream: To educate the masses on the value of hard assets and preparation. The rapid success of this website gave way to the launch of SDBullion.com in March of 2012. All sales were completed via telephone with the motto, “Nothing Fancy. Just a Telephone and Low Prices.”
Since then, SD Bullion has shipped more than 300,000 orders and hit Inc. Magazines list of 500 Fastest Growing Companies in the United States twice. We did all this while staying true to our original mission of offering the absolute lowest prices on gold bullion and silver bullion in the industry, guaranteed.
We also buy precious metals, from gold sellers, silver bullion dealers, and private individuals. We offer extremely competitive buyback prices on the market, and we’re happy to discuss our rates with you any time.
We have also stayed committed to investors wanting the highest level of education on the how and why to invest in gold and silver. Whether you want to stay up-to-date with live spot prices or analyze historical gold and silver price charts; or maybe you want to understand gold investing fundamentals or silver investing fundamentals; we have it covered.
Your satisfaction is our first priority. We will always strive to offer the best customer experience at SD Bullion. Don’t take our word for it. We are the highest rated major bullion dealer at the Better Business Bureau; the most trusted third party review site for businesses.
Thank you for stopping by SD Bullion; we look forward to offering you the lowest gold and silver prices online and backing it up with over-the-top customers service.
Hello Tracy,
We understand your frustration with our shipping times. We are working around the clock 24-7 to ship out all open orders that are eligible to ship.
We appreciate your business with us, and know these are longer than our usual shipping times. Our website does have a discloser during the checkout screen of our temporary extended shipping times, and our Executive Team also sent out a message to all of our customers explaining our current situation here at SD Bullion. We appreciate your business with us and your understanding as we work to fulfill all our open orders.
The credit, debit, and Paypal pricing is advertised on every product page in the pricing grid while browsing. This is also visible when you are selecting payment method on the order review page prior to placing the order.
This payment structure is identical to all bullion dealers in the precious metals industry, and is not specific to our company. We offer a cash discount price because the cost to process a credit transaction is often as much as the profit would be. This is due to the fees from credit card companies and the expense of fraud prevention systems that are unfortunately very necessary in this industry.
Please feel free to contact us with any additional feedback or questions that you have.
Sincerely,
SD Bullion Customer Service