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    SD Bullion

SD Bullion

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Overview

SD Bullion has a rating of 3.6 stars from 641 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with SD Bullion most frequently mention customer service, precious metals, and best prices. SD Bullion ranks 1st among Coins sites.

  • Service
    93
  • Value
    89
  • Shipping
    90
  • Quality
    76
Positive reviews (last 12 months): 44.4%
Positive
4
Neutral
0
Negative
5
View ratings trends
27
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How would you rate SD Bullion?
Top Positive Review

“Outstanding rounds!”

Da B.
4/27/24

Outstanding rounds! We left the choice up to SDB to choose our rounds. They sent our entire order, 40 rounds, in Buffalo's! Second time buying from SDB and certainly will not be the last.

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Top Critical Review

“In stock silver bars never shipped and will only exchange it for lower valued bars!”

Phantom C.
4/27/24

Ordered 2 royal mint una silver bars ( 10 oz) limited edition, paid $622 3 weeks ago, items in stock at the time order, never updated status. Called and placed on hold forever! Items now out of stock and will only allow exchange for lowered value bars and will not refund the difference in value ( silver is down form time of order in addition bars ordered now are not premium limited edition bars! Very rude an unethical company!

See critical reviews

Reviews (641)

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customer service (62)
Thumbnail of user thadu3
Georgia
1 review
7 helpful votes
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July 4th, 2018

Typically, my orders are shipped very quickly. This particular time I ordered and the silver spot price started to slowly drop the next day, and slowly dropped days after. Coincidentally, my order was in "processing" status for a week til the spot price flatlined. Then, my order was filled and shipped. Coincidence? I hope so, as I've been pretty happy with SD Bullion. If this happens again I'll go with my secondary supplier...

Thumbnail of user javierg217
California
1 review
0 helpful votes
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March 27th, 2023
Verified purchase

SD Bullion is my primary source to purchase my gold and silver. As a family man, I do allocate money into precious metals as a savings. My money seems to disappears as quick as I get it. Dental work on the wife, kids dorm in college, new transmission on my truck, and the rent and all the bills. So with all that if I don't try to put some away, I will have nothing for the future. It's stressful but more stressful thinking I will have nothing in the future. If you read this and your young start saving in precious metals, you will be ahead and protect your future with a real savings. SD Bullion very happy with my Britannia bars and coins, got a great deal. Thank you, Javier

Thumbnail of user randyk90
District of Columbia
1 review
0 helpful votes
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August 20th, 2018

I am Happy with purchase even though the price dropped. Beautiful Silver Eagles and in a capsule.(20 coins) very discrete packaging. I have already made another order at a lower market price! LOL Highly recommended. Lowest price of the places that I am aware of with reasonable shipping.

Thumbnail of user kalonab
Costa Rica
1 review
0 helpful votes
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April 27th, 2023
Verified purchase

It took some time to arrive and I couldnt get into the tracking page. Would like to order some more but
It takes so long getting out. I know that things got really busy at your company and I still think your a
Great company to buy from.I will buy more from you

Thumbnail of user tylerw67
Tyler W. – SD Bullion Rep

Hello,

We understand your frustration with our shipping times. We are working around the clock 24-7 to ship out all open orders that are eligible to ship.

We appreciate your business with us, and know these are longer than our usual shipping times. Our website does have a discloser during the checkout screen of our temporary extended shipping times, and our Executive Team also sent out a message to all of our customers explaining our current situation here at SD Bullion. We appreciate your business with us and your understanding as we work to fulfill all our open orders.

Please feel free to contact us with any additional feedback or questions that you have.

Sincerely,

SD Bullion Customer Service

Thumbnail of user edwards269
Indiana
2 reviews
0 helpful votes
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June 30th, 2018

The after hours ordering online is not the greatest, but usually after struggling with it for about an hour I can finally get my order through. Most of the time. I still have not been able to correct my phone number though. Actually I correct my phone number each time I go in, but it does not stay corrected. It is always the same old wrong number when I come back.

Thumbnail of user dr474
Virginia
1 review
0 helpful votes
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January 21st, 2023
Verified purchase

My silver rounds are beautiful. I feel, I paid a fair price. Delivery was fast. I could not be more pleased with my purchase. This is my third purchase from SD Bullion. I will continue purchasing from them because of quality, value, and fair prices.

Thumbnail of user williama256
Oregon
1 review
0 helpful votes
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August 3rd, 2018

Great prices on these products.
Great response time.
I've made several purchases from this company and its always been quality products that I've received.
Shipping is quick and direct.
I will continue business with this company in the future.

Thumbnail of user sa436
California
1 review
3 helpful votes
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January 27th, 2023
Verified purchase

I placed order for gold and the gold price increased the next day! They cancelled my order and said they never received my money and even though I confirmed with my bank and I have shared all the transaction details! I receive a mail confirmation from them itself saying they are processing my order! They will SCAM you!

Service
Value
Shipping
Returns
Quality
Thumbnail of user tylerw67
Tyler W. – SD Bullion Rep

Hello,

Thank you for taking the time to leave us a review.

I do apologize that your order was cancelled. Typically, cancellations occur when payment is not received within a designated period of time. Prior to cancellation, SD Bullion will send late payment emails prior to cancelling. Cancellations can also automatically occur if an automated payment is seen as invalid in our processing systems.

If you would us to assist you with this order, we'd be happy to help. You can email us at sales@sdbullion.com or call our bullion team at 1-800-294-8732. We are available from 8 a.m.-8 p.m. est Monday through Thursday and from 8 a.m.-6 p.m. est on Friday.

Thank you for your feedback!

Best,
SD Bullion Customer Service

Thumbnail of user jd283
Georgia
1 review
0 helpful votes
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September 6th, 2018

I received the products in perfect condition. The shipping time was exactly as I was promised. I'm very pleased with every detail of the transaction, and had a wonderful experience. Will continue to use SD Bullion in the future. Thanks very much.

Thumbnail of user rondar67
Missouri
1 review
0 helpful votes
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April 27th, 2023
Verified purchase

I received my order in a timely fashion. It was well packaged and everything as I requested. When I have a question, they email me a reply in a short period of time. I am very happy with their service & sales!

Thumbnail of user tylerw67
Tyler W. – SD Bullion Rep

Hello Ronda,

Thank you for taking the time to leave us a review.

We truly appreciate your feedback and would like to thank you for taking the time to leave a review! Thank you for being a valued SD Bullion customer.

Please let us know if there is anything we can do to make your experience with us better!

Thank you for your feedback!

Best,
SD Bullion Customer Service

Thumbnail of user michaele314
Washington
1 review
0 helpful votes
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September 24th, 2018

Always a great price. The silver looked great. However, the coin storage containers were not in good shape; marked up, one was crushed to the point the bars were difficult to get in it, and there was this old tape wrapped all around it for no reason. I'll just be buying PMs in the future, which I'm always satisfied with at sdbullion.

Thumbnail of user jamesm7680
Arizona
1 review
6 helpful votes
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October 25th, 2022

I had made a first time purchase of $12,000 on their website and because I was traveling I couldn't work with their system. It ended up I paid their market loss fee I am a reasonable person and felt that was justified, but dealing with Jeremiah and SD Bullion was a nightmare, rude is understatement, his condescending attitude shows the quality of this company. I would not do business with such a poorly trained staff.

Tip for consumers:
Don't make large purchases

Products used:
Bullion

Service
Value
Shipping
Returns
Quality
Thumbnail of user tylerw67
Tyler W. – SD Bullion Rep

Hello James,

Thank you for your feedback.

It looks like the purchase you made with us was for an order placed on September the 16th. The order was originally submitted as a bank wire, however we never received any payment for your order.

Our staff reached out to you multiple times to provide alternate payment methods available, they even gave an extension for you to still pay for your order. We attempted to work with you, and after waiting for over a month, and exhausting every option available, we had still not received any payment for your order.

Your order was eventually cancelled due to non-payment, and according to our records, a supervisor offered you a one time courtesy discount on the cancellation fees you owed. All bullion dealers have the same type of cancelation policies and fees in place as we all have to hedge every order that is placed. Meaning when an order is locked in we must purchase a hedge of the same oz at that market price. When an order is canceled the bullion dealer takes a loss on those hedged ounces.

SD Bullion handles thousands of transactions on a daily and weekly basis, we are one of the top online bullion dealers in the country and have done over two billion dollars worth of transactions. We have thousands of five star reviews on third party sites such as this one. Any order large or small is welcome here and we work hard to earn our customer's bullion business.

If you have any additional questions or if there's anything else we can assist you with, please do not hesitate to call our bullion team at 1-800-294-8732. We are available from 8 a.m.-8 p.m. EST Monday through Thursday and from 8 a.m.-6 p.m. EST on Friday.

Thank you for supporting us by purchasing your gold, platinum, and silver from SDBullion.com!

Sincerely,

SD Bullion Customer Service

Thumbnail of user anony65
Pennsylvania
1 review
0 helpful votes
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September 20th, 2018

The process takes time but is not unreasonable. I was a first time user so I was a little cautious and called SD Bullion before I ordered. They were reassuring and helpful on the phone so I submitted my payment. As soon as they received payment, they placed the order and sent a delivery tracking number. The package took time to deliver but everything came through fine. They are legit.

Thumbnail of user micahm243
California
1 review
0 helpful votes
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May 1st, 2023
Verified purchase

Prices are the best I have found. Fed Ex delivery was very poor. Not worth paying for expedited delivery since Fed Ex driver didn't give enough time to answer the door on first day and never stopped on second attempt of delivery. I had to go to their terminal to retrieve my package on the third day.

Thumbnail of user tylerw67
Tyler W. – SD Bullion Rep

Hello Micah,

Thank you for taking the time to leave us a review.

We truly appreciate your feedback and would like to thank you for taking the time to leave a review with such kind words! We apologize for the shipping inconvenience and appreciate you understanding as we have no jurisdiction over the shipping carriers! We greatly appreciate you for being a valued SD Bullion customer.

Please let us know if there is anything we can do to make your experience with us better!

Thank you for your feedback!

Best,
SD Bullion Customer Service

Thumbnail of user lawrencet48
Texas
1 review
0 helpful votes
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July 27th, 2018

I have been very pleased overall with the level of service and the promptness of delivery I have received over numerous orders, with 1 exception, in which a large order of SD Freedom Eagles was not delivered. I am advised that this is currently being addressed.

Thumbnail of user hernanc3
Georgia
1 review
0 helpful votes
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June 28th, 2018

SD Bullion has the best prices but they need to work on response time on Customer Support. Made my order on a Thursday and on the same day made the wire transfer. It took them two days to confirm that they got the funds even though I've made a same day transfer, which left me feeling uneasy so I reached out to them via chat message which took them two days to reply me back. By that time I had already called them to ask about the status of my order. Got my order the following Thursday, over a week after I've made my order, so not bad.

Thumbnail of user garyd216
Florida
1 review
0 helpful votes
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June 30th, 2018

I have been dealing with SD Bullion for about 9 Mos. Only small quantities of gold coins and 1oz bars but have found they always have the lowest prices compared to the other bullion dealers, they don't bother you with phone calls like the others and they have great customer service when needed which is the sign of a great company in my opinion. Thanks SD

Thumbnail of user jamesd743
California
1 review
9 helpful votes
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September 18th, 2018

I asked that my shipment be delayed until September 28 and I was assured that a note would be so placed in my order number. Also when I sent my check in I had a note attached to it requesting the same thing. SD Bullion disregarded both. Zero stars if I could give it.

Thumbnail of user anthonyc1423
Nevada
1 review
4 helpful votes
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June 17th, 2021
Verified purchase

After referred by a youtuber Jayson Jaws and a roommate of mine, I placed several orders with SD bullion. I received the first few orders just fine.
However for order ******* and ******* they received the payments then hold my funds in hostage.

Value
Shipping
Returns
Quality
Thumbnail of user tylerw67
Tyler W. – SD Bullion Rep

Every order with SD Bullion goes through a review process as PM can often be targeted for fraud. We work with the customer to verify their identity for their protection and if that cannot be fully satisfied the order may be cancelled. The orders mentioned were fully refunded for this customer.

Thumbnail of user michaelr752
Florida
2 reviews
0 helpful votes
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May 30th, 2018

The only reason I give 4 out of 5 is that I ordered 3 different years, and 3 different grades of silver eagles, but apparently one year was not in stock and they didnt notify me. It was only after I called over a week later did they tell me. But the person on the phone was extremely apologetic and offered to remove the shipping charge. They also sent me a coupon for a discount on my next order, but unfortunately the discount amount was $0.00.

Thumbnail of user marges95
Nebraska
1 review
0 helpful votes
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March 5th, 2023
Verified purchase

Ordered 2/3/23.S.D. Received payment 2/6/23. Notifiyed it was being sent 2/15/23! A communication from company would have been comforting. I called company...amazingly I got it within a few days?WHY? Who dropped the ball? I received my purchase on 2/17/23.

Thumbnail of user tylerw67
Tyler W. – SD Bullion Rep

Hello Marge,

Thank you for taking the time to leave us a review. I apologize if there was any confusion regarding our turnaround.

Please take into consideration there are different internal processing times for the diverse payment methods. Payment processing times are as follows:
Bank wire: 24-48 business hours
Electronic check: 3-5 business days
Personal check: 3-5 business days, once received
Credit Card/Paypal: 24-48 business hours

After the above time frame for our accounting team to fully process the payment, the order is released to the shipping queue. As per our shipping policy, during normal market conditions our shipping queue is 1-3 business days after your payment has cleared our account. The current shipping queue time is expected to be 3-5 business days from payment fully processed by our accounting team. Please notice FedEx 2-day or USPS Priority is “once shipped”.

In sum, first the payment has to be processed and that time depends on each method. Then, the order is released to the shipping queue. Finally, delivery depends on the shipping method selected.

If you would like to provide more details about your SD Bullion experience, we'd be happy to help. You can email us at sales@sdbullion.com or call our bullion team at 1-800-294-8732. We are available from 8 a.m.-8 p.m. est Monday through Thursday and from 8 a.m.-6 p.m. est on Friday.

Thank you for your feedback!

Best,
SD Bullion Customer Service

Thumbnail of user davidb1650
Vermont
1 review
0 helpful votes
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August 1st, 2018

I got exactly what I ordered. 2018 roll of American silver eagles. Well packed and in nice condition. Took a long time to receive order but I did pay with a check. I would definently order from again. Thanks.

Thumbnail of user richarda311
Oregon
1 review
0 helpful votes
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August 29th, 2018

This all I started due to my love of Morgan silver dollars. But that's not all it grew became a silver investment for me and now 4:30 other people and became an investment and gold from mines to sell. I build collections and sell them. I invest in silver & coins for a dozen people and help others invest in their future. In the future I will be making statuettes and figurines out of precious metals. All of this is due to SD Bullion and my insatiable attitude when it comes to staying busy. I am retired after a stroke. Silver & SD Bullion helped reinvent myself into real success story!
Thanks guys for giving me the opportunity to work again, RASAARE

Thumbnail of user davidg5825
Florida
1 review
0 helpful votes
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April 20th, 2023
Verified purchase

I made 2 purchases thru the website. The items were detailed and the information about the items was clear to make an informed decision about making a purchase. The payment options were easy to understand and the transaction was completed with ease. The items were pack with every precaution taken to insure their safe arrival. The items purchased arrived in excellent condition. I am very happy doing business with SD Bullion and will purchase from them again.

Thumbnail of user benw246
Italy
11 reviews
14 helpful votes
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March 29th, 2021

I had the displeasure of doing a transaction with this company and I would not repeat nor recommend this company. My transaction went sideways which in and of itself is not the reason for my displeasure. Rather, it was the rude and unprofessional manner in which I was treated. Their internal communication is chaotic and there is no centralized management that I can determine. I asked to speak to a manager but was told that the manager does not communicate with customers. How then, is a person to address their concerns and problems? No one wants to take ownership of issues and you are basically on your own if a problem arises.

Tip for consumers:
caveat emptor

Service
Value
Thumbnail of user tylerw67
Tyler W. – SD Bullion Rep

SD Bullion strives to maintain customer happiness with every customer interaction. We are always looking for feedback to improve the customer experience. Regarding the involvement of our management staff, our managers are happy to assist customers with any issues or questions that arise. Email is the desired course of communication but we also have chat and phones staffed as well.

However, SD Bullion does have certain criteria that we must maintain for ongoing business transactions. This criteria was not met with in this situation. Here is a link to our Terms of Use, agreed upon during the placement of every trade: https://sdbullion.com/terms-use

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From the business

In 2011, two doctors started the website SilverDoctors.com with one dream: To educate the masses on the value of hard assets and preparation. The rapid success of this website gave way to the launch of SDBullion.com in March of 2012. All sales were completed via telephone with the motto, “Nothing Fancy. Just a Telephone and Low Prices.”

Since then, SD Bullion has shipped more than 300,000 orders and hit Inc. Magazines list of 500 Fastest Growing Companies in the United States twice. We did all this while staying true to our original mission of offering the absolute lowest prices on gold bullion and silver bullion in the industry, guaranteed.

We also buy precious metals, from gold sellers, silver bullion dealers, and private individuals. We offer extremely competitive buyback prices on the market, and we’re happy to discuss our rates with you any time.

We have also stayed committed to investors wanting the highest level of education on the how and why to invest in gold and silver. Whether you want to stay up-to-date with live spot prices or analyze historical gold and silver price charts; or maybe you want to understand gold investing fundamentals or silver investing fundamentals; we have it covered.

Your satisfaction is our first priority. We will always strive to offer the best customer experience at SD Bullion. Don’t take our word for it. We are the highest rated major bullion dealer at the Better Business Bureau; the most trusted third party review site for businesses.

Thank you for stopping by SD Bullion; we look forward to offering you the lowest gold and silver prices online and backing it up with over-the-top customers service.

Business History

In 2011, two doctors started the website SilverDoctors.com with one dream: To educate the masses on the value of hard assets and preparation. The rapid success of this website gave way to the launch of SDBullion.com in March of 2012. All sales were completed via telephone with the motto, “Nothing Fancy. Just a Telephone and Low Prices.”

Since then, SD Bullion has shipped more than 300,000 orders and hit Inc. Magazines list of 500 Fastest Growing Companies in the United States twice. We did all this while staying true to our original mission of offering the absolute lowest prices on gold bullion and silver bullion in the industry, guaranteed.

We also buy precious metals, from gold sellers, silver bullion dealers, and private individuals. We offer extremely competitive buyback prices on the market, and we’re happy to discuss our rates with you any time.

We have also stayed committed to investors wanting the highest level of education on the how and why to invest in gold and silver. Whether you want to stay up-to-date with live spot prices or analyze historical gold and silver price charts; or maybe you want to understand gold investing fundamentals or silver investing fundamentals; we have it covered.

Your satisfaction is our first priority. We will always strive to offer the best customer experience at SD Bullion. Don’t take our word for it. We are the highest rated major bullion dealer at the Better Business Bureau; the most trusted third party review site for businesses.

Thank you for stopping by SD Bullion; we look forward to offering you the lowest gold and silver prices online and backing it up with over-the-top customers service.

Company Representative

Thumbnail of user tylerw67
Tyler W.

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