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SD Bullion has a rating of 3.6 stars from 641 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with SD Bullion most frequently mention customer service, precious metals, and best prices. SD Bullion ranks 1st among Coins sites.
Outstanding rounds! We left the choice up to SDB to choose our rounds. They sent our entire order, 40 rounds, in Buffalo's! Second time buying from SDB and certainly will not be the last.
Ordered 2 royal mint una silver bars ( 10 oz) limited edition, paid $622 3 weeks ago, items in stock at the time order, never updated status. Called and placed on hold forever! Items now out of stock and will only allow exchange for lowered value bars and will not refund the difference in value ( silver is down form time of order in addition bars ordered now are not premium limited edition bars! Very rude an unethical company!
I've used SD Bullion for some time now. I have been completely satisfied with the ease of purchase, helpful employees and great service.
Never received order. Was not made whole. STAY AWAY Terrible customer service and a total scam. Read the reviews online before ordering.
Hello Christopher,
Thank you for taking the time to leave us a review.
I am sorry to hear that you did not receive the package, however, please know that every order we ship is fully insured. Our team is currently working on your lost package investigation. For a general timeframe, our insurance requires an investigation to be open for 30 days after the customer initially files a claim. If the package cannot be recovered within that time, a new package will be issued.
We appreciate your patience and understanding throughout this investigation. If you have any additional questions about your investigation, please email us at sales@sdbullion.com or call our bullion team at 1-800-294-8732. We are available from 8 a.m.-6 p.m. est Monday through Thursday and from 8 a.m.-5 p.m. est on Friday.
Thank you for your feedback!
Best,
SD Bullion Customer Service
Ordering was easy and shipping was fast. Product was a generic 5oz bar but very nice. Will probably order from again!
My shipment arrived very fast, even with a holiday- non mailman day. Arrived with in 3 days of SD shipping of their choice... Thank You
I am very pleased with my purchase, Engelhard silver 100 oz. I will definitely deal with SDbullion again and recommend them to others.
Every single order that ive had this month has come in a timely manner, I have made six but my 7th order i coming in a bit slow
You guys sat on my order for eight days after my check had cleared. I had to call and raise a stink for it to get shipped. Unsat
Do not buy.
Read the fine print about canceling your order. BEFORE you agree to purchase. YOU ARE ON THE HOOK IF YOU SUBMIT YOUR ORDER! No take backs. No free cancellations. RUN!
Tip for consumers:
DONT
Products used:
none
Hello Tracy,
Thank you for your feedback!
Cancellation fees are an industry standard. Most online bullion dealers have a cancellation policy. We operate in a live market, and once you submit the order you are agreeing to purchase those metals. We then hold your product and lock in your price in order to guarantee the price stays the same for you. We are removing the inventory from our live inventory, and holding it for your order, as we wait for the payment.
We go over these cancellation fees when placing the order over the phone. When placing an order on our website we have these policies outlined in our terms of use.
We appreciate your feedback, if we can help with anything else please do not hesitate to call a member of our bullion team!
Sincerely,
SD Bullion Customer Service
Always satisfied with order. I wish that cheap coin protectors would come with the order other then plastic sleaves.
Good to know I can trust SD BULLION. Love the scriptures inside the shipping boxes. Thanks and God Bless
I was wonder when my order would arrive when they followed up abput a bank problem that was on my end. Thanks for the follow up
Professional, on time no muss no fuss. Even after the fed x delivery guy did a double take on the label he still had no clue
Was notified that the coins were shipped on the 7th. They didn't arrive till the 14th. That's a 15 day turn around.
I have now used SD Bullion several times and they have always been prompt and creative in getting my orders done in a timely fashion!
Boring as usual
Quality product, its that the folks are a bit busy right now, responding to Bidenflation
Tip for consumers:
Actually the best things is to shop around to maybe 4 other dealers before you buy
I usually come back here, though another site offers free shipping over $ 149.00 and some days i dont
want to spend the extra $ 50.00 I like to use that for my wine purchases
Products used:
Cant say Biden has his DOJ following anyone purchasing precious metals
so lets say i bought tissues, for where the country is going
Always friendly and on time. Great working with SDBullion. Thank you for everything. My granddaughter will enjoy her coin.
Now if shipping was free for orders pluses $99.00 it would be perfect. Prompt deliry. E check is great.
Good this is the only place that I buy gold and silver from is SD bullion why buy from any place else?
Fast, Efficient, Fairly Priced and Excellent Communication via emails. I would strongly suggest using SD Bullion.com for your Metal Purchases.
Tip for consumers:
Nothing Really. Prices were fair and didn't need to be negotiated and everything was done online through their website.
Products used:
2021 Australian Silver Kangaroo Coin and a SD Bullion 10 x 18 Magnification Coin Loupe
As usual, SDBullion promptly processed my Coin order and I received it in 4 days. Great attention to orders.
If shipment is lost you will wait two months to get made whole. They don't care. Use coin shop,safer. Update: 3/28/23. Thanks for the canned response CEO of SD Bullion. If you had checked, I have been waiting since my original order on 2/8/2023. I responded to all your company "fully insured shipment" requests for information, notarized forms on the same day I received them via email. What you didn't explain in your review response for people to see is a customer (my personal experience) will wait one week while you let the shipper investigate. Then the request for insurance form comes and the insurance process starts. I asked your customer service rep on the phone the same day they received my faxed, notarized form how long it will be, he stated the longest he has seen a claim take is 30 days. Now you tell me it always takes 30 days. I called on 3/15, the customer service rep told me it was scheduled to ship on 3/27. Next week on 3/22 I got an email saying that my original items were out of stock, did I want a refund or take generics. I responded back the same day saying send the generics. Rachel said she would get that sent over to get taken care of. Now due to unprecedented demand my email gets an automated reply that i will get a response in 24 - 48 Business Hours. If thats not a typo from ZenDesk, that 3 - 6 business days. I called this morning and due to unprecedented demand after 15 minutes of waiting the customer is told by message there is nobody available to take their call and try email.
I understand your problems with the demand but how about some priority for a long time customer who has been waiting through no fault of their own for their product that they got charged for over six weeks ago. That's my frustration and what people need to know before they use online dealers. Maybe more selection but when this happens is it worth it? And people, if their insurance company decides that maybe you got your package, not as clearly stolen or lost as mine was, do you think you will ever see your thousands of dollars? Fully insured just like your house and car doesn't mean the insurance company is going to pay up due to exclusions and limitations. Tyler if you respond to this again, please tell me you personally had order ******* re-shipment expedited. I will update again to let folks know what happened.
Products used:
Bullion
Hello Joseph,
Thank you for taking the time to leave us a review.
I am sorry to hear that you did not receive the package, however, please know that every order we ship is fully insured. Our team is currently working on your lost package investigation. For a general timeframe, our insurance requires an investigation to be open for 30 days after the customer initially files a claim. If the package cannot be recovered within that time, a new package will be issued.
We appreciate your patience and understanding throughout this investigation. If you have any additional questions about your investigation, please email us at sales@sdbullion.com or call our bullion team at 1-800-294-8732. We are available from 8 a.m.-8 p.m. est Monday through Thursday and from 8 a.m.-6 p.m. est on Friday.
Thank you for your feedback!
Best,
SD Bullion Customer Service
Ive bought from multiple dealers, and I made the mistake of trying out SD bullion. I liked the price and wanted to check them out. Learn from my experience: My first order of several thousand dollars was processed fine in feb and recieved in about the same matter as any dealer i bought from. Awesome, place another several thousand dollar (couple of gold and silver coins) order on march 2nd. Shows waiting payment, 3 days pass and goes to payment recieved. I give some time, knowing the markets demand is starting to go up. Then i contact them, sd says high demand wait another 5 to 10days. I give 2 weeks, send another email. Dont hear back for 2 days, send a irritating email letting them im disappointed. One of the items was going to be a gift (not anymore). They respond, saying they had a inventory glitch with my order, they are waiting on a piece of silver before they can send it. Wow SD, when you found that out why didn't you update your customer. Why did i have to complain to find out? Slow and lack of communication is issue. They did say they would substitute it, which i told them yes. That was several days ago, and the order still has not been shipped or even change to processing. Ive put in 3 other orders and recieved them already from my main online dealer, SD bullion hasnt even processed or shipped it yet, over a month. Disappoint in SD bullion. Buy from other dealers that you can trust. Mine is now gone in this dealer. Price doesn't matter if you never receive the product. Im still waiting. Only thing left for me to do: starting to file complaints and possibly legal action if product isnt shipped. Wasting my time. They lost a customer with me that spent thousands of dollars with them, how would they treat the others?
Business transactions were smooth and shipping swift. Very recommended. Get your metal from a credible company, my choice is SDBULLION.COM
I am very satisfied with SDBullion. I am a SDBullion costumer for over two years
Trying to buy on dips. So far with so good.
In 2011, two doctors started the website SilverDoctors.com with one dream: To educate the masses on the value of hard assets and preparation. The rapid success of this website gave way to the launch of SDBullion.com in March of 2012. All sales were completed via telephone with the motto, “Nothing Fancy. Just a Telephone and Low Prices.”
Since then, SD Bullion has shipped more than 300,000 orders and hit Inc. Magazines list of 500 Fastest Growing Companies in the United States twice. We did all this while staying true to our original mission of offering the absolute lowest prices on gold bullion and silver bullion in the industry, guaranteed.
We also buy precious metals, from gold sellers, silver bullion dealers, and private individuals. We offer extremely competitive buyback prices on the market, and we’re happy to discuss our rates with you any time.
We have also stayed committed to investors wanting the highest level of education on the how and why to invest in gold and silver. Whether you want to stay up-to-date with live spot prices or analyze historical gold and silver price charts; or maybe you want to understand gold investing fundamentals or silver investing fundamentals; we have it covered.
Your satisfaction is our first priority. We will always strive to offer the best customer experience at SD Bullion. Don’t take our word for it. We are the highest rated major bullion dealer at the Better Business Bureau; the most trusted third party review site for businesses.
Thank you for stopping by SD Bullion; we look forward to offering you the lowest gold and silver prices online and backing it up with over-the-top customers service.
In 2011, two doctors started the website SilverDoctors.com with one dream: To educate the masses on the value of hard assets and preparation. The rapid success of this website gave way to the launch of SDBullion.com in March of 2012. All sales were completed via telephone with the motto, “Nothing Fancy. Just a Telephone and Low Prices.”
Since then, SD Bullion has shipped more than 300,000 orders and hit Inc. Magazines list of 500 Fastest Growing Companies in the United States twice. We did all this while staying true to our original mission of offering the absolute lowest prices on gold bullion and silver bullion in the industry, guaranteed.
We also buy precious metals, from gold sellers, silver bullion dealers, and private individuals. We offer extremely competitive buyback prices on the market, and we’re happy to discuss our rates with you any time.
We have also stayed committed to investors wanting the highest level of education on the how and why to invest in gold and silver. Whether you want to stay up-to-date with live spot prices or analyze historical gold and silver price charts; or maybe you want to understand gold investing fundamentals or silver investing fundamentals; we have it covered.
Your satisfaction is our first priority. We will always strive to offer the best customer experience at SD Bullion. Don’t take our word for it. We are the highest rated major bullion dealer at the Better Business Bureau; the most trusted third party review site for businesses.
Thank you for stopping by SD Bullion; we look forward to offering you the lowest gold and silver prices online and backing it up with over-the-top customers service.
Hello Curtis,
Thank you for taking the time to leave a review. We truly value your feedback, and are happy to hear that so far you have been satisfied with our service and products! If you have anything that you would like to see improved at SD Bullion, please let us know by emailing us at sales@sdbullion.com or calling our bullion team at 1-800-294-8732. We are available from 8 a.m.-6 p.m. est Monday through Thursday and from 8 a.m.-5 p.m. est on Friday.
Thank you for your feedback,
SD Bullion Customer Service