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    SD Bullion

SD Bullion

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Overview

SD Bullion has a rating of 3.6 stars from 641 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with SD Bullion most frequently mention customer service, precious metals, and best prices. SD Bullion ranks 1st among Coins sites.

  • Service
    93
  • Value
    89
  • Shipping
    90
  • Quality
    76
Positive reviews (last 12 months): 44.4%
Positive
4
Neutral
0
Negative
5
View ratings trends
27
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How would you rate SD Bullion?
Top Positive Review

“Outstanding rounds!”

Da B.
4/27/24

Outstanding rounds! We left the choice up to SDB to choose our rounds. They sent our entire order, 40 rounds, in Buffalo's! Second time buying from SDB and certainly will not be the last.

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Top Critical Review

“In stock silver bars never shipped and will only exchange it for lower valued bars!”

Phantom C.
4/27/24

Ordered 2 royal mint una silver bars ( 10 oz) limited edition, paid $622 3 weeks ago, items in stock at the time order, never updated status. Called and placed on hold forever! Items now out of stock and will only allow exchange for lowered value bars and will not refund the difference in value ( silver is down form time of order in addition bars ordered now are not premium limited edition bars! Very rude an unethical company!

See critical reviews

Reviews (641)

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customer service (62)
Thumbnail of user jessee290
Minnesota
1 review
0 helpful votes
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March 27th, 2023
Verified purchase

So far so good. Haven't had one complaint yet once I realized that not all silver is pretty

Thumbnail of user tylerw67
Tyler W. – SD Bullion Rep

Hello Jesse,

Thank you for taking the time to leave us a review.

That is wonderful to hear! Please let us know if there is anything we can do to make your experience with us better!

Thank you for your feedback!

Best,
SD Bullion Customer Service

Thumbnail of user shelbyw155
Washington
1 review
0 helpful votes
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March 23rd, 2023
Verified purchase

Always a good experience with The Doc. Order was accurate and I was kept informed on shipping info.

Thumbnail of user tylerw67
Tyler W. – SD Bullion Rep

Hello Shelby,

Thank you for taking the time to leave us a review.

Thank you for your kind words and for supporting SD Bullion!

Please let us know if there is anything we can do to make your experience with us better!

Thank you for your feedback!

Best,
SD Bullion Customer Service

Thumbnail of user johns12851
Delaware
1 review
0 helpful votes
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February 12th, 2023
Verified purchase

Fast, easy an they always do a great job shipping it out with in a couple of days

Thumbnail of user andresl88
Florida
1 review
0 helpful votes
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January 9th, 2023
Verified purchase

Fast shipping. I had a very good experience. It has always been good to work with SD Bullion.

Thumbnail of user dustyr10
Washington
1 review
0 helpful votes
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August 27th, 2018

This was the first time USPS actually rang my doorbell instead of dropping the package in the street mail box.

Thumbnail of user davidb1687
Montana
1 review
0 helpful votes
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September 5th, 2018

Product straight from the mint. 5 MONSTER BOXES. A little heavy but UPS handled it.
Best price I could find.

Thumbnail of user johns13156
Arizona
1 review
0 helpful votes
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April 6th, 2023
Verified purchase

I placed my order, paid for it, and received the metal within 10 days in the mail

Thumbnail of user davidl5619
Minnesota
1 review
0 helpful votes
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April 11th, 2023
Verified purchase

Can not aford 500 dollor min orders.So wont be able to make eny more orders till that changes. I Dont trust buying from enyone else.

Thumbnail of user sponsortises
SponsorTise S.
California
1 review
0 helpful votes
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September 5th, 2018

Great Fast Smooth Sevice and Delivery! I recommend if youd like to recieve your inventory in a timely manner!

Thumbnail of user markd3267
California
1 review
2 helpful votes
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April 28th, 2023

5/11/23 - update
Finding the right people within a company that genuinely care about customer service is a blessing. After a few days of soured relationship (my shipment was stolen en route via USPS), Jeremiah B. Reached out to me and rectified the issue very fast. Excellent and easy to follow communication. Received replacement shipment and the coins are amazing BU - thank you for understanding my concerns.

Updated to 4 stars - though the recent experience from May 1st is 5+ stars! Unbelievable difference in listening to customer complaint from the previous communication in late April.

Will re-order from SD Bullion due to the great experience provided by Jeremiah and his team!

Mark D.

Updating review:
Reasonable requests from customer who paid timely, was presented a LABEL for delivery, and issued support pictures and non-delivery form within 30 minutes of refusing delivery from post office:
1. Do not require a NOTARIZED form (which costs $25+) in addition to the support SD Bullion has received - ie. The "package" being returned to SD Bullion from post office. I have never had custody of shipment.
2. guarantee 30 day resolution, based on your insurance requirement (not just a starting timeframe)
3. Guarantee SD Bullion will NOT issue refund if spot prices increase by 30 day resolution

Thank you.

Placed >$1500 order on 4/6/23, and only a shipping label was attempted to be delivered on 4/24/23! Refused the "shipment" and immediately provided SD Bullion pictures of "shipment" as well as completing their missing/damaged item form. The post office was returning "shipment" to SD Bullion.
Customer service said I would hear back from someone within 24-48 hours, after that timeframe passed without contact, I initiated contact with customer service on 4/28/23.
Their "manager" Frank R. Said I needed to wait at least 30 days for the next steps of investigation. On top of that, the under staffed post office told me these investigations are 2+ months. Told Frank this and he said I would still need to wait, that's how it's done, and would also need to provide a notarized statement (at my cost!) claiming my loss. NOT acceptable, they have the "package" returned to them. It wasn't lost or damaged - it was just a label without package that I refused.
This is an anomaly, but the sour taste from dealing with Frank has turned me off to SD Bullion.

Take your business elsewhere!

Just as others noted - canned response received. Package wasn't lost, Post Office attempted delivery of a LABEL, not a package, and I refused - return to sender. Quality control within your shipping department may need to be addressed. This Friday May 5th, you will have use of my funds for over 3 weeks. Either reship my order by May 5th, and have someone vouch that a package was shipped(not just label), or refund my money by May 5th. SD Bullion can wait since you have my money and your shipment back.

Thumbnail of user tylerw67
Tyler W. – SD Bullion Rep

Hello Mark,

Thank you for taking the time to leave us a review.

I am sorry to hear that you did not receive the package, however, please know that every order we ship is fully insured. Our team is currently working on your lost package investigation. For a general timeframe, our insurance requires an investigation to be open for 30 days after the customer initially files a claim. If the package cannot be recovered within that time, a new package will be issued.

We appreciate your patience and understanding throughout this investigation. If you have any additional questions about your investigation, please email us at sales@sdbullion.com or call our bullion team at 1-800-294-8732. We are available from 8 a.m.-8 p.m. est Monday through Thursday and from 8 a.m.-6 p.m. est on Friday.

Thank you for your feedback!

Best,
SD Bullion Customer Service

Thumbnail of user victors460
New Jersey
1 review
0 helpful votes
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December 19th, 2021

Website is easy to use. Great selections and good prices. Received my order quickly and discreetly.

Thumbnail of user calebt76
Texas
1 review
0 helpful votes
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March 5th, 2023
Verified purchase

I ordered 10$ face value of walking liberty half dollars and received one Franklin half dollar

Thumbnail of user tylerw67
Tyler W. – SD Bullion Rep

Hello Caleb,

Thank you for taking the time to leave us a review.

Please send us an email at sales@sdbullion and we'd be happy to look into this situation.

Thank you for your feedback!

Best,
SD Bullion Customer Service

Thumbnail of user gradyn13
North Carolina
1 review
0 helpful votes
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March 31st, 2023
Verified purchase

Easy to place an order and shipping time is good. Products as described and for less.

Thumbnail of user tylerw67
Tyler W. – SD Bullion Rep

Hello Grady,

Thank you for taking the time to leave us a review.

Thank you for your kind words and for supporting SD Bullion!

Please let us know if there is anything we can do to make your experience with us better!

Thank you for your feedback!

Best,
SD Bullion Customer Service

Thumbnail of user harryw469
Arizona
1 review
0 helpful votes
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May 1st, 2023
Verified purchase

Good experience, even though I had to wait a little longer due to backlog of orders.

Thumbnail of user catherinet631
Michigan
1 review
0 helpful votes
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May 1st, 2023
Verified purchase

SD Bullion makes purchasing a breeze. The website is easy to navigate and shipping is fast.

Thumbnail of user jasont1565
North Carolina
1 review
0 helpful votes
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February 17th, 2023
Verified purchase

As always, buying from SD Bullion is easy and affordable. Fast shipping and great customer service.

Thumbnail of user dawnr790
North Carolina
1 review
0 helpful votes
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June 5th, 2023
Verified purchase

As usual the order arrived quickly and well packaged- thanks for the obvious care taken.

Thumbnail of user tylerw67
Tyler W. – SD Bullion Rep

Hello Dawn,

Thank you for taking the time to leave us a review.

We truly appreciate your feedback and would like to thank you for taking the time to leave a review with such kind words! We package all bullion products with care using cushion to eliminate movement during shipment! We greatly appreciate you for being a valued SD Bullion customer.

Please let us know if there is anything we can do to make your experience with us better!

Thank you for your feedback!

Best,
SD Bullion Customer Service

Thumbnail of user kennethw1074
Indiana
1 review
0 helpful votes
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February 24th, 2023
Verified purchase

Great experience. Fast processing and deliver. Product was just as described and a good price.

Thumbnail of user jamest3226
Virginia
1 review
0 helpful votes
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May 13th, 2023
Verified purchase

First time that I paid with a check and transaction was very easy and satisfactory!

Thumbnail of user karlt135
Wyoming
1 review
0 helpful votes
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April 13th, 2023
Verified purchase

Order was delivered as promised. Bullion was securely packaged. Will buy from this vendor again.

Thumbnail of user jerryl767
Washington
1 review
0 helpful votes
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April 13th, 2023
Verified purchase

Good price, excellent quality coin, good service. Wish you would a variety of bank transfers.

Thumbnail of user douglasm1130
Wisconsin
1 review
0 helpful votes
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June 1st, 2023
Verified purchase

I got my order! It came before I went on vacation. Great service as always.

Thumbnail of user brandong568
California
1 review
0 helpful votes
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January 3rd, 2023
Verified purchase

Excellent service fast arrival, smooth purchase experience, will use SD bullion as precious metals IRA provider.

Tip for consumers:
Could not ask for a better gold IRA provider.

Products used:
4 1gram gold bullion bars.

Thumbnail of user brianm3736
Colorado
1 review
0 helpful votes
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March 29th, 2023
Verified purchase

I've bought coins from SD Bullion for a few years and the quality and service has been great.

Thumbnail of user tylerw67
Tyler W. – SD Bullion Rep

Hello Brian,

Thank you for taking the time to leave us a review.

Thank you for your kind words and for supporting SD Bullion!

Please let us know if there is anything we can do to make your experience with us better!

Thank you for your feedback!

Best,
SD Bullion Customer Service

Thumbnail of user pamelab1385
New York
2 reviews
6 helpful votes
  • Send Message
April 6th, 2022

I Had Such a Very Horrible Experience With Company, I will never recommend this company to my friends and family.

Service
Value
Shipping
Returns
Quality
Thumbnail of user tylerw67
Tyler W. – SD Bullion Rep

Hello,

Thank you for taking the time to leave us a review!

I’m sorry to hear that you’re unhappy with your experience with us. If you’d like to provide more information about your concerns, we are happy to work through any issues!

Our email is sales@sdbullion.com, and our phone number is 1-800-294-8732. We are available from 8 a.m.-6 p.m. est Monday through Thursday and from 8 a.m.-5 p.m. est on Friday.

Thank you for the feedback!

Best,
SD Bullion Customer Service

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From the business

In 2011, two doctors started the website SilverDoctors.com with one dream: To educate the masses on the value of hard assets and preparation. The rapid success of this website gave way to the launch of SDBullion.com in March of 2012. All sales were completed via telephone with the motto, “Nothing Fancy. Just a Telephone and Low Prices.”

Since then, SD Bullion has shipped more than 300,000 orders and hit Inc. Magazines list of 500 Fastest Growing Companies in the United States twice. We did all this while staying true to our original mission of offering the absolute lowest prices on gold bullion and silver bullion in the industry, guaranteed.

We also buy precious metals, from gold sellers, silver bullion dealers, and private individuals. We offer extremely competitive buyback prices on the market, and we’re happy to discuss our rates with you any time.

We have also stayed committed to investors wanting the highest level of education on the how and why to invest in gold and silver. Whether you want to stay up-to-date with live spot prices or analyze historical gold and silver price charts; or maybe you want to understand gold investing fundamentals or silver investing fundamentals; we have it covered.

Your satisfaction is our first priority. We will always strive to offer the best customer experience at SD Bullion. Don’t take our word for it. We are the highest rated major bullion dealer at the Better Business Bureau; the most trusted third party review site for businesses.

Thank you for stopping by SD Bullion; we look forward to offering you the lowest gold and silver prices online and backing it up with over-the-top customers service.

Business History

In 2011, two doctors started the website SilverDoctors.com with one dream: To educate the masses on the value of hard assets and preparation. The rapid success of this website gave way to the launch of SDBullion.com in March of 2012. All sales were completed via telephone with the motto, “Nothing Fancy. Just a Telephone and Low Prices.”

Since then, SD Bullion has shipped more than 300,000 orders and hit Inc. Magazines list of 500 Fastest Growing Companies in the United States twice. We did all this while staying true to our original mission of offering the absolute lowest prices on gold bullion and silver bullion in the industry, guaranteed.

We also buy precious metals, from gold sellers, silver bullion dealers, and private individuals. We offer extremely competitive buyback prices on the market, and we’re happy to discuss our rates with you any time.

We have also stayed committed to investors wanting the highest level of education on the how and why to invest in gold and silver. Whether you want to stay up-to-date with live spot prices or analyze historical gold and silver price charts; or maybe you want to understand gold investing fundamentals or silver investing fundamentals; we have it covered.

Your satisfaction is our first priority. We will always strive to offer the best customer experience at SD Bullion. Don’t take our word for it. We are the highest rated major bullion dealer at the Better Business Bureau; the most trusted third party review site for businesses.

Thank you for stopping by SD Bullion; we look forward to offering you the lowest gold and silver prices online and backing it up with over-the-top customers service.

Company Representative

Thumbnail of user tylerw67
Tyler W.

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