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    SD Bullion

SD Bullion

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Overview

SD Bullion has a rating of 3.6 stars from 641 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with SD Bullion most frequently mention customer service, precious metals, and best prices. SD Bullion ranks 1st among Coins sites.

  • Service
    93
  • Value
    89
  • Shipping
    90
  • Quality
    76
Positive reviews (last 12 months): 44.4%
Positive
4
Neutral
0
Negative
5
View ratings trends
27
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How would you rate SD Bullion?
Top Positive Review

“Outstanding rounds!”

Da B.
4/27/24

Outstanding rounds! We left the choice up to SDB to choose our rounds. They sent our entire order, 40 rounds, in Buffalo's! Second time buying from SDB and certainly will not be the last.

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Top Critical Review

“In stock silver bars never shipped and will only exchange it for lower valued bars!”

Phantom C.
4/27/24

Ordered 2 royal mint una silver bars ( 10 oz) limited edition, paid $622 3 weeks ago, items in stock at the time order, never updated status. Called and placed on hold forever! Items now out of stock and will only allow exchange for lowered value bars and will not refund the difference in value ( silver is down form time of order in addition bars ordered now are not premium limited edition bars! Very rude an unethical company!

See critical reviews

Reviews (641)

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customer service (62)
Thumbnail of user melanier386
Missouri
1 review
4 helpful votes
  • Send Message
March 15th, 2022

I am out over $500 because they couldn't even put the gold coin I ordered in some flimsy cardboard box or something similar - when the order came in the mail, the gold coin must have gotten thrown out, because I had no idea it was there! When you order some cheap jewelry online, they even put it in some other type of packaging besides plastic wrap. How is a person supposed to identify it when it's in a mess of plastic, along with other things that were ordered!?

Service
Shipping
Thumbnail of user tylerw67
Tyler W. – SD Bullion Rep

Hello,

Thank you for taking the time to leave us a review!

I apologize for the inconvenience you experienced! I’ll be sure to pass your feedback on to our team regarding our packaging and shipping. We work to provide a great experience for our customers, and I am sorry that this was not your experience.

I see that we confirmed with our team that your order was packaged according to our standards. Please let us know if there are any updates with this item.

Feel free to give us a call or send us an email with any additional questions. Our email is sales@sdbullion.com and our phone number is 1-800-294-8732. We are available from 8 a.m.-6 p.m. est Monday through Thursday and from 8 a.m.-5 p.m. est on Friday.

Thank you again for your feedback!

Best,
SD Bullion Customer Service

Thumbnail of user evelynr66
Ohio
1 review
0 helpful votes
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August 16th, 2018

I love the ability to buy in the quantities that you'd like -- I'm a small investor and I feel I get great ordering and delivery service. I also feel great knowing that some of our savings is in the real stuff.

Thumbnail of user billh1065
Louisiana
1 review
0 helpful votes
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November 6th, 2021

I am 81 years old, this is my first order ever of bullion. SD Bullion made it easy for me to order and although it was a small order, their response to my order was as if it had been their largest order. I recommend SD Bullion.

Thumbnail of user jamesb6938
Illinois
1 review
0 helpful votes
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August 11th, 2022
Verified purchase

SD Bullion is not my only silver shop, however, it is on the top of my watchlist when It comes to buying any precious metals. I have always been satisfied with whatever product I have purchased and always been happy with the price and the service. Great people to do business with.

Products used:
Silver bars

Service
Value
Shipping
Quality
Thumbnail of user tylerw67
Tyler W. – SD Bullion Rep

Hello James,

Thank you for taking the time to leave a review. We truly value your feedback, and are happy to hear that so far you have been satisfied with our service and products! If there is anything we can do to better your experience here at SD Bullion, please let us know by emailing us at sales@sdbullion.com or calling our bullion team at 1-800-294-8732. We are available from 8 a.m.-6 p.m. est Monday through Thursday and from 8 a.m.-5 p.m. est on Friday.

Thank you for your input,
SD Bullion Customer Service

Thumbnail of user randyw111
Colorado
1 review
0 helpful votes
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July 16th, 2018

My silver bullion 1 OZT rounds arrived FAST, so fast in fact, I didn't even get a confirmation of shipping e-mail or need to call/e-mail as a follow up. They just showed up in like 2 days from my ordering. Perfectly taped/boxed in 2 boxes, new in the tubes. Love them! Will be back to buy more, once I raise more extra cash to convert. My 3rd order with SD Bullion and VERY happy with their prices, products, fast shipping. 5-Stars!

Thumbnail of user gordoni11
California
2 reviews
0 helpful votes
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August 7th, 2018

For price and service, it's hard to beat SD Bullion. I have ordered from a couple of other online bullion companies, but since trying SD, they consistently get the majority of my orders. Again, SD is hard to beat.

Thumbnail of user jevroom
Illinois
1 review
0 helpful votes
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January 13th, 2024

SD Bullion has great prices and their service is excellent. I highly recommend them. I also appreciate that they have strong christian values, so I want to support them.

Products used:
No comment.

Thumbnail of user tylerw67
Tyler W. – SD Bullion Rep

Hello James,
Thank you for taking the time to leave us a review.
We truly appreciate your feedback and would like to thank you for taking the time to leave a review with such kind words! We strive to provide the lowest prices, the best service, and the fastest shipping! We greatly appreciate you for being a valued SD Bullion customer.
Thank you for your feedback!
Best,
SD Bullion Customer Service

Thumbnail of user billw289
North Carolina
1 review
0 helpful votes
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June 7th, 2018

All parts of this transaction were assisted by a great customer service phone staff. Any issues I had were always handled completely to my satisfaction by this vender.

It is easy for me to recommend them as great place to order from.

FiveStarBill

Thumbnail of user gbracher49
Colorado
1 review
0 helpful votes
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October 15th, 2023
Verified purchase

I jumped on the ASE at spot promo and came out of there with some beautiful bullion rounds and a few Maple Leafs to go along with it.
SDBullion came highly recommended to me and now I'm passing that recommendation on. A customer for life.

Thumbnail of user tylerw67
Tyler W. – SD Bullion Rep

Hello Gabe,
Thank you for taking the time to leave us a review.
We truly appreciate your feedback and would like to thank you for taking the time to leave a review with such kind words! We strive to provide the lowest prices, the best service, and the fastest shipping! We greatly appreciate you for being a valued SD Bullion customer.
Please let us know if there is anything we can do to make your experience with us better!
Thank you for your feedback!
Best,
SD Bullion Customer Service

Thumbnail of user darrinm95
Florida
1 review
0 helpful votes
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April 13th, 2023
Verified purchase

Great experience I ordered some precious metal.I had to pick it up at the post office which I Prefer.at the same time a Post Office Customer was Complaining about not Receiving is package the post office said Sir they were both Scaned and left in your mail box. They asked him was it Perscriptikns, because people will go through mail Boxes. In frustration he blurted out NO it was Gold. I did not stick around to hear the rest but walked out feeling happy about my order

Thumbnail of user kevinh418
Kevin H.
Minnesota
1 review
1 helpful vote
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September 10th, 2018

Items were, as promised from SDBullion. Shipping was a hastle...being home at the precise moment when UPS got to my door. Called them (UPS) twice and got two different stories. Eventually got my delivery. When I told SD Bullion about the UPS hassle, they stepped in and helped me out. Thank you, SDBullion.
So satisfied with SDBullion...I ordered more items.

Thumbnail of user tylens
Tylen R.
California
1 review
0 helpful votes
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January 7th, 2023
Verified purchase

Getting efficient Pro level service these days is a pipe dream, But, all of my orders from SD Bullion have been done with Pro level performance and tracking. It takes the stress out of ordering and gets the job done in a timely fashion...

Thumbnail of user nestoro14
Florida
1 review
1 helpful vote
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April 21st, 2023
Verified purchase

This was my first order with SD Bullion and I was very excited to receive my coins. I placed my order and waited for confirmation that my coins had shipped. Nothing. Then I read the part where they won't ship until payment had been received. Ok, I waited some more. A day later, I saw the payment hit my bank account. Thought to myself, I should get the email that my order had shipped. Nope. Still nothing. I waited over 2 weeks and started to think that the website had scammed me. I reread everything and I confirmed that I should have received my email with the tracking information. It took over a month after my payment had been received for the order to ship. I understand that it might be a busy season, but if you say something, you should keep your word. Great product though. Love my coins!

Thumbnail of user tylerw67
Tyler W. – SD Bullion Rep

Hello Nester,

We understand your frustration with our shipping times. We are working around the clock 24-7 to ship out all open orders that are eligible to ship.

We appreciate your business with us, and know these are longer than our usual shipping times. Our website does have a discloser during the checkout screen of our temporary extended shipping times, and our Executive Team also sent out a message to all of our customers explaining our current situation here at SD Bullion. We appreciate your business with us and your understanding as we work to fulfill all our open orders.

Please feel free to contact us with any additional feedback or questions that you have.

Sincerely,

SD Bullion Customer Service

Thumbnail of user tomk271
Colorado
1 review
1 helpful vote
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July 24th, 2018

Silver arrived in a timely manner, however, it was not the silver bars pictured on the web site. The first order was as described, this order was not. Site did not NOT state sellers option to substitute.

Thumbnail of user michaeln301
Illinois
1 review
0 helpful votes
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July 2nd, 2018

There should be a way of submitting payments which would guarantee the receipt thereof and still be as convenient, fast, and easy as using a credit card! Why can't customers using a debit card get the same low price as those writing a check? Sending money through Zelle is amazingly easy! That would be a great option!

Thumbnail of user dianaa129
Oregon
2 reviews
0 helpful votes
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September 9th, 2021

I bought 10-1oz. Silver coins... Random design and I am very happy with my purchase. The package arrived quickly and all coins were protected in plastic. I love my coins! SD Bullion is a great company and I will order from them again.

Products used:
Silver coins 10-1 oz

Service
Value
Shipping
Quality
Thumbnail of user michaelp5518
Kentucky
1 review
0 helpful votes
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February 10th, 2023
Verified purchase

It got here very quickly & I was not expecting it quite so fast. The package actually sat in the mailbox for over 24hrs before I checked for it because I wasn't expecting anything yet. Been a great experience, thus far! Thank you guys…!

Thumbnail of user stevenf153
New York
1 review
3 helpful votes
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June 6th, 2018

Price was fair but after shipping charges, it was average.
Also I was not informed that item was shipped.
I found it in my mailbox one day without a need for signing for it.
I spoke with customer service before I placed the order and was told that there was insurance and signature reqiured.

Thumbnail of user timb1297
Tennessee
1 review
4 helpful votes
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August 9th, 2022

If you look at the market price it is 0.10 to 0.20 +/- higher than the actual spot price on there site. They inflate the actual prices on the market.
You can check it out for yourself. (SI: CMX) real time.
They tell you they base prices on global markets. 1 market I know. You are NOT fooling anybody that knows. If they lie about that how can you trust them?

Thumbnail of user tylerw67
Tyler W. – SD Bullion Rep

Hello Tim,

Thank you for taking the time to leave us a review.

The spot price we use for trades is a blended mix containing futures contract prices and global spot rates. With increased market volatility, there will be a slight variance in spot prices between different websites. Regardless, our customers enjoy the lowest prices online.

Thank you for your feedback!

Best,
SD Bullion Customer Service

Thumbnail of user michaelk4858
Florida
1 review
2 helpful votes
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May 2nd, 2023
Verified purchase

I placed this order expecting 8 gold coins of 1/10 oz. Each. I received 1 coin which was 1 oz.
I called customer service stating that a mistake may have been made and that it may have been my mistake. The person I spoke to (without hearing me out) immediately assumed that it was my mistake.
If it was that's fine but customer service people shouldn't show ALL their loyalty to the company. I'm hesitant to make future purchases now.

Thumbnail of user tylerw67
Tyler W. – SD Bullion Rep

Hello Michael,

Thank you for taking the time to leave us a review.

I apologize if you're unhappy with the product you received! Please send us an email at sales@sdbullion and we'd be happy to look into this situation.

Thank you for your feedback!

Best,
SD Bullion Customer Service

Thumbnail of user robinv233
Hawaii
1 review
0 helpful votes
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June 4th, 2023
Verified purchase

I received my order from 5/4 and 5/8 but I found them down in mailbox.
Prior orders from FedEx were just left with house members...

I am waiting for my 5/15 order of 30 Austrians Phils but it is being held up waiting for 10 cowboys and aliens.
Please make it so it is signed for: Thank you.

R. Vanderpool

Thumbnail of user talp4
California
1 review
5 helpful votes
  • Send Message
April 22nd, 2022

March 14th, 2022 Verified purchase
Couldn't send the Money in the mail on time and got letters of 167$ charging customers for "market loss" and fees. Wish the very small letter with the timeline about market loss was in the order email or in a place where you can see it better on their confusing website.

Service
Value
Shipping
Returns
Quality
Thumbnail of user tylerw67
Tyler W. – SD Bullion Rep

Hello,

Thank you for leaving us your feedback!

We have payment timelines for each payment type we offer. Postal money orders need to be postmarked within 72 business hours and received within 7 business days after your order is placed. Funds typically process within 3-5 business days of deposit.

If for any reason you needed to update the payment method on your order, you can do so by calling our customer service at 1(800)294-9732.

Cancellation fees are an industry standard. Because we operate in a live market we along with other online bullion dealers have cancellation fees if an order is cancelled. You can review those in our Terms of Use on our website.

If you have any additional questions or if there's anything else we can assist you with, please do not hesitate to call our bullion team at 1-800-294-8732. We are available from 8 a.m.-6 p.m. est Monday through Thursday and from 8 a.m.-5 p.m. est on Friday.

Thank you for supporting us by purchasing your gold, and silver from SDBullion.com!

Sincerely,

SD Bullion Customer Service

Thumbnail of user davidh5967
California
1 review
10 helpful votes
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September 12th, 2021

Place 2 orders with this company, both time they claimed my echeck bounced, both times demanded credit card number. Both time threatened action against me if I did pay by cc. I checked with my credit union, they told me that SD Bullion never sent a echeck in to them. My credit union recommended I change all my account logins. Go to bbb website you can read about others having the same problem.
Also read that one of the owners was charged with criminal activity too.

Products used:
Gold and silver coins

Service
Value
Shipping
Thumbnail of user tylerw67
Tyler W. – SD Bullion Rep

David,

Thank you for taking the time to leave us a review!

I'm sorry to hear that you're unhappy with your ordering experience. When trying to process your payments, if the echecks bounce, this can be due to a typo in the account numbers, or an issue with your bank's ability to process echecks. If we're unable to process an echeck for you for one of these reasons, we can accept alternative payments, such as credit card or bank wire. We're happy to try and sort out any of these issues as they arise!

Regarding your comments that our owner was charged with criminal activity, this is simply untrue. You may be mixing us up with another bullion dealer, of which this is true. Feel free to read up on our history here: https://sdbullion.com/about

Let us know if there's anything further we can help with!

Best,
SD Bullion

Thumbnail of user jamesb8002
Missouri
1 review
0 helpful votes
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April 13th, 2023
Verified purchase

Although I received the items I ordered it was considerably later than advertised. SDB responded promptly to my email inquiring of the delay and my items were shipped shortly thereafter. I was encouraged to see a bible verse on the inside of the shipping box.

Thumbnail of user tylerw67
Tyler W. – SD Bullion Rep

Hello James,

We understand your frustration with our shipping times. We are working around the clock 24-7 to ship out all open orders that are eligible to ship.

We appreciate your business with us, and know these are longer than our usual shipping times. Our website does have a discloser during the checkout screen of our temporary extended shipping times, and our Executive Team also sent out a message to all of our customers explaining our current situation here at SD Bullion. We appreciate your business with us and your understanding as we work to fulfill all our open orders.

Please feel free to contact us with any additional feedback or questions that you have.

Sincerely,

SD Bullion Customer Service

Thumbnail of user frankm437
Illinois
1 review
0 helpful votes
  • Send Message
September 29th, 2018

To guard against economic collapse I am transferring my IRA's required distribution, in increments, to 1 oz generic silver rounds, because the gold/silver ratio is 83.
I compare 12 dealers' prices and shipping at FindBullionPrices.com and SD Bullion is always lowest.
SD Bullion lets me order online at my convenience, pay by personal check and honors veterans with discounted shipping and insurance.
The rounds I receive look great!
Thank you SD Bullion.

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From the business

In 2011, two doctors started the website SilverDoctors.com with one dream: To educate the masses on the value of hard assets and preparation. The rapid success of this website gave way to the launch of SDBullion.com in March of 2012. All sales were completed via telephone with the motto, “Nothing Fancy. Just a Telephone and Low Prices.”

Since then, SD Bullion has shipped more than 300,000 orders and hit Inc. Magazines list of 500 Fastest Growing Companies in the United States twice. We did all this while staying true to our original mission of offering the absolute lowest prices on gold bullion and silver bullion in the industry, guaranteed.

We also buy precious metals, from gold sellers, silver bullion dealers, and private individuals. We offer extremely competitive buyback prices on the market, and we’re happy to discuss our rates with you any time.

We have also stayed committed to investors wanting the highest level of education on the how and why to invest in gold and silver. Whether you want to stay up-to-date with live spot prices or analyze historical gold and silver price charts; or maybe you want to understand gold investing fundamentals or silver investing fundamentals; we have it covered.

Your satisfaction is our first priority. We will always strive to offer the best customer experience at SD Bullion. Don’t take our word for it. We are the highest rated major bullion dealer at the Better Business Bureau; the most trusted third party review site for businesses.

Thank you for stopping by SD Bullion; we look forward to offering you the lowest gold and silver prices online and backing it up with over-the-top customers service.

Business History

In 2011, two doctors started the website SilverDoctors.com with one dream: To educate the masses on the value of hard assets and preparation. The rapid success of this website gave way to the launch of SDBullion.com in March of 2012. All sales were completed via telephone with the motto, “Nothing Fancy. Just a Telephone and Low Prices.”

Since then, SD Bullion has shipped more than 300,000 orders and hit Inc. Magazines list of 500 Fastest Growing Companies in the United States twice. We did all this while staying true to our original mission of offering the absolute lowest prices on gold bullion and silver bullion in the industry, guaranteed.

We also buy precious metals, from gold sellers, silver bullion dealers, and private individuals. We offer extremely competitive buyback prices on the market, and we’re happy to discuss our rates with you any time.

We have also stayed committed to investors wanting the highest level of education on the how and why to invest in gold and silver. Whether you want to stay up-to-date with live spot prices or analyze historical gold and silver price charts; or maybe you want to understand gold investing fundamentals or silver investing fundamentals; we have it covered.

Your satisfaction is our first priority. We will always strive to offer the best customer experience at SD Bullion. Don’t take our word for it. We are the highest rated major bullion dealer at the Better Business Bureau; the most trusted third party review site for businesses.

Thank you for stopping by SD Bullion; we look forward to offering you the lowest gold and silver prices online and backing it up with over-the-top customers service.

Company Representative

Thumbnail of user tylerw67
Tyler W.

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