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SeatGeek has a rating of 2.3 stars from 2,548 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about SeatGeek most frequently mention customer service, credit card, and phone number problems. SeatGeek ranks 239th among Concert Tickets sites.
This company does not typically respond to reviews
While purchasing tickets for Cabaret on Broadway, I accidentally purchased tics for the wrong date (had 2 windows open!). I immediately realized my mistake, found a customer service phone number and called. I explained what happened to 'Kate', and was told that it may be possible to exchange tickets for the date I actually wanted. About 4 hours later I received a call back with a confirmation that the exchange had gone through and that my new tics were available on the app. I know that SeatGeek policy is that all purchases are final, but because these tics were a few months out they were able to assist. I appreciated the customer service.
The seller pay 10% and buyers pay up to 40% and you don't see the break down unless you put in the search price without fees. Can't reach a human to speak with This is the official site of MLB contact you team to tell them that fans are being ripped off
I bought four tickets off this website. I received an email from SeatGeek stating I'd receive my tickets through email shortly. I never received the tickets that day and the next day headed to the Texas A&M stadium I tried calling, no answer, I tried emailing, no answer. By the time I made it to the game I had to go spend $240 more dollars on tickets. I've tried to get in touch to talk to someone and no one answers. I don't want you to spend your money on a site that doesn't care if you get your tickets or not. I'm still waiting on a call or email. I will not be ordering from here again. I've taken my card off the account and deleted the app.
I recently bought tickets to a concert. I did not realize that I could get them at face value on the concert site website. SeatGeek claims that they have the best deals and I like the idea of consolidating all of my ticket purchases on one site. Their advertising is false however, as they are legalized scalpers even when less expensive tickets are available. I find this despicable!
I tried to buy tickets using Apple Pay - SeatGeek said the order could not go through and my card would not be charged. So I used a credit card. But SeatGeek lied. My first order went through so I spent $1000 on tickets instead of $500, SeatGeek said that all sales are final. Um... hello. So I got screwed over by SeatGeek.
Was planning to order tickets and received an error on the site. Bought tickets on another site, then later received a purchase confirmation despite never having bought any tickets. Tried to contact seatgeek 4 times via email and web form (cannot find ANY contact number) and have had NO response. Now I have to dispute the purchase through my bank and potentially cancel my credit card.
Michael, thank you so much for taking the time to share your experience. What you experienced is very outside of the norm and we want to work with you to make this right. We'll be having a member of our CX team reach out you very soon to make this right.
I tried to get a refund right away after I found out this was from ticketmaster. They didnt want to refund me but give me credit for it. I highly suggest anybody not to use seat geek they are a fraud and scam artist. Please dont use them
Tip for consumers:
Do not use this site
Products used:
Tickets
I used your service to buy Seattle Sounders tickets on Sunday, and to manage my season tickets the day before. As well as general flakiness on the website during this purchase process, your app failed completely on the day of the game, preventing myself and thousands of others from using those tickets to access the game (staff were forced to just left ticket holders on without proof, as I'm sure you're aware). Anyway, was a very poor experience that we're hoping won't be repeated any time soon.
Hi Terry, thanks for much for taking the time to leave this review. We have a rep reaching out to you know to see what we can do to hopefully improve the experience the next time around.
Go Sounders!
SeatGeek CX Team
hi@seatgeek.com
1-888-506-4101
Scam! Beware this company is a scam! Bought tickets that were never delivered and they s charged me and would not provide a refund. It took 26 minutes on hold for one of their reps to pick up the phone and they were not helpful. They said they would not refund me and that they were not able to fulfill my order! They just stole money for me for no good delivered. Just awful! Ruined my day with my family as I was so upset and stressed out. Luckily I found a scalper on the lot.
I want to give SeatGeek and opportunity to respond, but it appears the mark-up for tickets I purchased was huge! I ordered 4 tickets for Disney's Frozen on Ice for $71 each. This was less than the prices quoted by the venue and Ticket Master. I received the tickets a few days later. The face value of the tickets was $50 each but the fee I was charged was $384.15. When I called the venue about the discrepancy I was told that the value of the ticket is what appears on the ticket and they have no relationship with the third party through whom I order tickets. I did not see any evidence of hidden prices, etc on their website prior to purchasing my tickets. Lesson learned: buyer beware! (I gave them 1 star because the tickets arrived in a timely fashion. Otherwise, I feel victimized on the pricing). If I am wrong, I will gladly write another review exonerating them.
Hi Dianna, thank you for your feedback. SeatGeek is a search engine that aggregates listings from hundreds of ticketing websites, many of whom sell tickets from the secondary market which is very dynamic and can have prices that rise and fall according to demand. To make it easier to navigate the secondary market, we've developed tools (like DealScore) to help customers make the most informed decision. We'd love the chance to answer any questions that you have. Please email us at hi@seatgeek.com and we'll help!
My boyfriend wanted to surprise me with jazz tickets. The game started at 7:00 by 6 the ticket price had been taken out of his bank account, but we had not received a conformation email. He had to call in 4 times to figure out what was going on, the purchase was never finalized on their end so we never went to the game. By 7:30 the prices were 3x the original price. We never received complimentary tickets, just a " hopefully your money is refunded in 24 hours." A waste of our night going downtown and bad business.
Tip for consumers:
Buy tickets way ahead of time to make sure you dont get screwed over. Make sure to get confirmation email
Hey Josie,
Please give us a call or shoot us a note; we would love the opportunity to make this better!
All our best,
SeatGeek
E-Mail: Hi@SeatGeek.com
Phone: (888) 506-4101
https://seatgeek.com/support
I bought two tickets from seat geek a month before a concert. I got an email from them saying the tickets were confirmed. Then a couple of weeks later I got an email deceptively titled "Here's additional credit toward your next event with seat geek" but actually you have to carefully read the email to realize they screwed up the order. They give a 110% refund but only as a promo code. Since I am never using them again, I got a 100% refund as cash, but now the tickets are twice as much because it is so much closer to the concert date. I wonder if they actually have verified sellers or if they just say they do so you choose them over a competitor like Stub Hub, then if they don't have a seller they just say something happened to the order and give you a refund which is a scam and makes you have to pay more from Stub Hub because of the time you wasted counting on Seat Geek.
I purchased Chris Stapleton tickets through SeatGeek for his Friday (10/20/23) show only to be sent a ticket for his Saturday show (was not able to attend as I bought the ticket for Friday's show). I could not speak to a live person because they apparently don't have a customer service line? It's a landline that states "refer to our app for any questions that you may have". Their bots kept giving scripted answers to my questions. All this after accepting my payment. $#*!ing ridiculous.
Tip for consumers:
Do not use SeatGeek when purchasing tickets.
Products used:
I purchased a concert ticket.
Never use this company to purchase tickets. I bought 4 tickets and they charged a $118 service fee PER TICKET! After they charged my card $1800, I asked to cancel the order, and they refused to stop the credit card charge and said they can only issue me a "promo" voucher to use on a future purchase. They also said I could resell the tickets on another platform, but the tickets don't arrive to my email until 3 days before the concert. (if they arrive!) This company is a scam and I am very disappointed. I will be writing more bad reviews about them until they go out of business.
Tip for consumers:
They say on their website that orders are fully refundable but they are not!! Buyer beware, they only offer a "promo" voucher, not a refund of your money. Very misleading on their website and false advertising.
Products used:
Wanted to cancel my order for concert tickets and they refused to cancel my order and give me a refund.
I had to cancel a show because my husband tested positive for covid. I called them and told them the reason. A guy answered, who barely spoke English, telling me that they don't refund tickets. They don't care. All they want is money, which is sad.
Do not buy from them.
This site is so easy to use... either through the app or online as I've had experience with each. My first time using it was wonderful because there were no added fees, but I wasn't as happy the second time due to fees that added almost 33% to my ticket order.
On Time not a Hassel to retrieve, easy to obtained, that you so much. This site is very simple and not complex like some of the other sites. I can say that because I have used them but always finding myself back at this location and site!. Great job and thanks!
Earlier this summer, after paying $764 for 4 concert tickets, all I got from seatgeek was a note with 'order details'. It's been 2 months, and I still don't have the tickets. Looks like I have to go on a effen rabbit hunt to find my tickets. Hey Seatgeek, here's a basic equation: When you cash in my $$, you supply me with tickets! $#*!s.
* SeatGeek attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
I purchased tickets twice in the past week from Seatgeek. Once, they canceled my tickets 10 hours later, right before game time. The second time they didn't deliver any tickets. Since they don't have a customer service number, there is no one to speak to. When they do finally answer an email, all they say is "sorry".
Hey there,
Thanks for taking the time to write this review of SeatGeek and share your experience.
We're so sorry to hear about your experience; please give our support team a call or write us a quick note, lets see if we can make this better.
All our best,
SeatGeek
E-Mail: Hi@SeatGeek.com
Phone: (888) 506-4101
https://seatgeek.com/support
Bought tickets for The Final Four a week ago and still do not have my tickets... the games are tomorrow. Called several times and the story changes every time I call and I've been unable to get a refund. Please do not use Seat Geek.
Hi Richard, thanks for writing in and we apologize for the trouble. Most Final Four tickets were on a 24-hour delayed release, so the seller did not have them in-hand for delivery until 24 hours prior to the session that the tickets were purchased for.
If you did not receive your tickets for this order or otherwise weren't able to attend the game, please let us know via email at hi@seatgeek.com so we can make sure to look into what happened here. Be sure to reference your Order ID so we can get any problems sorted as quickly as possible!
I have used seat geek a number of times with a great deal of ease and have had success on those occasions. I find it to be very reliable option for finding tickets online, and will continue to use I the future
SeatGeek is my go to place to buy tickets! Easy to navigate website, app and best prices. My favorite feature is that it gives you the final price of your tickets taking in consideration the fees. Love to do business with them!
Please do not send me junk commercial e-mail advertising your services. I already chose to use your service and was satisfied w/ my transaction. Your company's IMMEDIATE commercial e-mailing was intrusive and un-called for. I always un-check the boxes one should not have to un-check in the first place. You still sent me commercial e-mails.
My wife and purchased 2 baseball tickets and to no suprise the money is gone from my account but no e -tickets! Cant get ahold of anyone either... im pissed, and will never recommend this company for a darn thing...
Hi Dan,
Apologies for the late response here and for the frustration we caused. Did you receive your tickets in time for your event or manage to get a hold of our customer service team? If not, please get in touch with us at hi@seatgeek.com and we'll make things right!
Actually bought this ticket on SeatGeek phone app right in lobby of coliseum. Outside scalpers were above "market" value & I was able to purchase & download a ticket much cheaper right on site. Can't get much better than that!
The best part of this app by far is the search function, allowing me to see what bands are coming to town without subscribing / making account / whatever on every 80's band website. And while the convienance fee isn't always a fresh breath of air I have no reason to believe it's significantly worse than any other price. On top of the fact that you can find some REALLY good deals here.
Gain trust and grow your business with customer reviews.
SeatGeek is the Web's largest event ticket search engine. Discover events you love, search all ticket sites, see seat locations and get the best deals on tickets.
Hi Leila,
We're sorry to hear that you felt misled by our site and totally understand why you'd be upset to discover that the tickets were still available through the box office.
Most ticket listings that we aggregate are from the secondary market and are being resold at market value, which could be above or below face value. When a show is sold out, the secondary market can be a great thing, but if it hasn't sold out yet, it is often best to buy from the box office. We include a link to the official box office on every event page for this very reason. Apologies for the confusion.