• SeatGeek

SeatGeek

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Overview

SeatGeek has a rating of 2.3 stars from 2,548 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about SeatGeek most frequently mention customer service, credit card, and phone number problems. SeatGeek ranks 239th among Concert Tickets sites.

  • Service
    319
  • Value
    304
  • Shipping
    220
  • Returns
    250
  • Quality
    265

This company does not typically respond to reviews

Positive reviews (last 12 months): 4%
Positive
3
Neutral
1
Negative
71
113
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How would you rate SeatGeek?
Top Positive Review

“Customer service was solid”

Sacca G.
2/5/24

While purchasing tickets for Cabaret on Broadway, I accidentally purchased tics for the wrong date (had 2 windows open!). I immediately realized my mistake, found a customer service phone number and called. I explained what happened to 'Kate', and was told that it may be possible to exchange tickets for the date I actually wanted. About 4 hours later I received a call back with a confirmation that the exchange had gone through and that my new tics were available on the app. I know that SeatGeek policy is that all purchases are final, but because these tics were a few months out they were able to assist. I appreciated the customer service.

Top Critical Review

“Charge buyers up to 40+%”

Dean P.
9/4/24

The seller pay 10% and buyers pay up to 40% and you don't see the break down unless you put in the search price without fees. Can't reach a human to speak with This is the official site of MLB contact you team to tell them that fans are being ripped off

Reviews (2,548)

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Reviews that mention popular keywords

seat geek (349) credit card (90) purchase tickets (218) promo code (35) box office (36) phone number (41) customer service (250) ticket prices (60)
Thumbnail of user disheartenedc
1 review
0 helpful votes
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January 4th, 2022

After our event was canceled by the organization hosting it because they had a mass outbreak of covid the company refused to refund our money. I've never argued so hard for a company to do thr right thing. They obviously don't back their customers.

Service
Value
Thumbnail of user jakek4
4 reviews
24 helpful votes
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May 6th, 2012

Great Site! Cheaper prices then stubhub! PLEASE USE! All tickets easy to find and it compares the prices on many different reliable websites! They don't sell tickets, like someone earlier mentioned they are like a KAYAK for tickets.

Use this site when looking for tickets!

Thumbnail of user janc180
1 review
0 helpful votes
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February 24th, 2019
Verified purchase

Ticketmaster showed they were no longer selling tickets online, yet seats were available. Seat Geek was next option. Since it appeared Seat Geek was the only way to get tickets, I bought tickets for the 3 shows. The tickets including fees, were almost DOUBLE the Ticketmaster ticket price (before fees).
The shows were great, but not sold out!

Thumbnail of user kaylar35
SeatGeek T. – SeatGeek Rep

Hi Jan,

It's awesome to hear that you had a great time at the shows, always great to hear people experiencing a good time at live events!

We can't speak to Ticketmaster and if tickets are or are not still available on their site, as we don't have access to their software. Sorry to hear you were looking for box office tickets and they appeared sold out. Happy you used our platform. We are a secondary ticket master meaning we pair buyers such as yourself with sellers. Those sellers do have freedom to set prices, which are often higher then what the box office price is.

That said we want you to have a good experience with our platform and will continue to strive to improve it for customers!

Thumbnail of user dijonaeb
1 review
0 helpful votes
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April 6th, 2022

I purchased event tickets March 9,2020. It is now over 2 years since the date of purchase and my tickets have yet to be honored or refunded. The event I purchased the tickets for has now been rescheduled and seatgeek still refuses to honor the tickets that originally purchased or issue a full refund. This is theft of service and is an act of malice. I spoke with customer service on numerous occasions about this matter and I am continuously provided false information in an attempt to get me off of the phone. This has been a nightmare and I would never suggest or recommend anyone to use seatgeek to purchase tickets for any event.

Tip for consumers:
You will be scammed and robbed

Products used:
None

Service
Value
Shipping
Returns
Quality
Thumbnail of user geraldw42
1 review
0 helpful votes
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October 27th, 2017
Verified purchase

The tickets listed on the SeatGeek app were cross listed from from Ticketnetwork. The tickets were supposed to electronically transfer once the order was confirmed. I did not receive any notification and after three days (the morning of the event) I finally called and inquired about the status of the transfer. They were quick to take my money for World Series tickets, but extremely slow to complete the transfer. I would highly recommend SeatGeek, but be careful when you see cross listed tickets.

Thumbnail of user katrinaw219
1 review
0 helpful votes
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September 29th, 2022

Do not use this ticket platform! I bought a ticket for a concert that ended up getting rescheduled (which I did not know) and Seat Geeks website did not have the new date and will not give me a refund!

Thumbnail of user robertw3614
1 review
0 helpful votes
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January 20th, 2022

Worst experience selling my tickets. No customer service phone number listed on website. Had to google service for one. Then called customer service put on hold to await response from rep. They sold tickets that I delisted after the original date was canceled when the game was re-scheduled yesterday they automatically relisted the tickets with out my approval. Going back to Stubhub. Flyers never should of changed to Seat Geek from Stubhub. Absolutely terrible customer service.

Service
Value
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Thumbnail of user lorit33
1 review
5 helpful votes
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December 1st, 2016

I purchased tickets to the warrior vs grizzlies game for my sons birthday. I realized within an hour that we had my other sons graduation on the same day. I called and asked for a refund. Denied. I also asked for the tickets immediately where I could resell. Denied. I was told to call uber seats. They have also denied me. I will receive the tickets to sell two days before the game and now I log on today and it says the day before the game. This company is horrible. How am I suppose to sell tickets one day before the game! I will never purchase from this company again

Thumbnail of user seatgeekt
SeatGeek T. – SeatGeek Rep

Hello Lori,

Thanks for taking the time to write this review of SeatGeek and share your experience.

We're so sorry to hear about this, please give our support team a call or write us a quick note, lets see if we can make this better.

All our best,
SeatGeek

E-Mail: Hi@SeatGeek.com
Phone: (888) 506-4101
https://seatgeek.com/support

Thumbnail of user sallys186
1 review
0 helpful votes
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January 19th, 2019
Verified purchase

I use seat geek when there's a show I want to see but not sure if I can make it happen. If it works out I go to seat geek the day before to explore my options. I usually get great seats st a great price.

Thumbnail of user cassandrak14
1 review
0 helpful votes
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September 24th, 2017
Verified purchase

I ordered tickets to be at the SRO section in section 104. I got Row N instead. I paid extra for these specific seats and did not get what I ordered. I'm still going to the game but I'm still not happy.

Thumbnail of user kaylar35
SeatGeek T. – SeatGeek Rep

Hi there Cassandra, thanks for reaching out! It looks like the vendor supplied you with tickets in Row N as an upgrade, rather than Row O. We typically allow sellers to do this assuming their tickets are comparable to the initial set (but better), but we understand that's not always ideal!

In order to get this taken care of, we recommend reaching out to FanXchange directly so they can double check on that for you! They can be reached via phone at 1-866-970-3269 or via email to support@fanXchange.com

SeatGeek CX Team
Email: hi@seatgeek.com
Phone: 1-888-506-4101

Thumbnail of user jenniferd412
1 review
0 helpful votes
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September 18th, 2018
Verified purchase

Our experience at AT&T Stadium could not have been easier! From parking to ticketing, Seat Geek handles everything seemlessly. We didn't waste a mi Ute worrying about parking or our seats - just focused on the game!

Thumbnail of user nickl44
1 review
8 helpful votes
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June 13th, 2015

I purchase tickets through Uberseat via SeatGeek for a concert at Merriweather post. They seemed a great deal, but hey, sometimes you can get lucky. They were e-tickets, for which they say they will be delivered at least a day or two before the event - which had me worried. So I followed up with them and they assured me that I would get them ahead of the event. I also wanted them to confirm that I was in the proper section - they had mapped the seats to GA - floor (next to stage), but there was also a GA - lawn section much further away. The first response i received was only "they are GA". I asked a second time and they finally admitted they were GA lawn. They had listed 90 tickets as GA - floor... whoops. Thankfully I had followed up early.

They were responsive, but their compensation for my trouble was pathetic. Either they are incompetent enough that they cannot list things accurately, or they are willfully baiting and switching. Avoid this service.

Thumbnail of user seatgeekt
SeatGeek T. – SeatGeek Rep

Hi Nick,

Thanks for the detailed feedback. The good news is that we were definitely not willfully baiting and switching.
The bad news is that occasionally our system doesn't recognize sections correctly and as a result plots listings incorrectly. These instances are relatively rare, but unfortunately in cases like this where there were two GA sections it can happen. SeatGeek is a ticket search engine that maps thousands of tickets for thousands of events. In order to plot tickets on our venue maps, we use a system called "normalization" in which an algorithm will match our ticket listings with the appropriate spots on the map. Because we get all of our ticket info from the vendors/brokers, who don't always specify seat numbers or sections, we are sometimes unable to plot things perfectly.

We're so sorry for the mix up and glad you got in touch with us in time to resolve things before your event.

Thumbnail of user hollyb31
1 review
2 helpful votes
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March 22nd, 2016

Ordered tickets for my son and friends for spring training. I was sent tickets for the wrong date, called then the promised to send the tickets I spent $180 they didn't send the correct ones and never received the refund! Scammers use Stub Hub they are legit

Thumbnail of user seatgeekt
SeatGeek T. – SeatGeek Rep

Holly, we're so grateful for this feedback and we sincerely apologize that this was your experience. Having checked in with your vendor, UberSeat, it looks like they have refunded your order total. We'd love another chance to make this right. We'll be reaching out to you via email with next steps.

Thumbnail of user michaelc1817
1 review
0 helpful votes
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August 16th, 2019
Verified purchase

Easy search
Great price
Excellent events
Secure and quick download of tickets. My son turned me on to the site and I have repeatedly used them for events that I was interested in. I have also turned on my friends to the site and they love it.

Thumbnail of user melissas249
1 review
0 helpful votes
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November 27th, 2017
Verified purchase

We got there, app ready with my tickets only to find they had to be printed. We then had to get in another line. At the counter, because the tickets were not purchased in my name another individual had to check them. Had I known I would have printed them in the first place.

Thumbnail of user tyreg2
1 review
0 helpful votes
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February 5th, 2019
Verified purchase

This seemed to be the only way to buy tickets. I never plan to use again unless forced to like I was this time. I needed 11 tickets and would have been easiest to just talk to someone. Site would only allow me to buy 8 at a time.

Thumbnail of user robertk631
1 review
0 helpful votes
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March 4th, 2019
Verified purchase

The seats showed up on the venue map as being in Section C. They were in section C only in the Second Balcony. My guess is the seller did not know how to describe the seats correctly. Seats were fine for my first trip to the second level. It was a last minute decision to go so it all worked out.

Thumbnail of user kaylar35
SeatGeek T. – SeatGeek Rep

Hi Robert,

We are very happy to hear you had a good time at the event!

You may be right in that the seller did not label the tickets correct for this sale. We always want to make sure people who use our platform get the tickets that they ordered with no surprises.

Please reach out to us at support@seatgeek.com or call us at 888-506-4101 and we can take a closer look at what happened here and make sure you get proper resolution.

Thumbnail of user peggyp420
1 review
0 helpful votes
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November 5th, 2023

I bought 3 tickets to a show at the Berkeley Theatre for myself and my kids. Both SeatGeek and the venue showed that the GA seating was in the main amphitheater and the floor. When I arrived the venue was over booked and we were told to sit on a steep grass hill above the venue that was slippery and dangerous. I requested a partial refund for the issue and I have been told there is nothing they can do because at first they said that the area was GA seating. Then when I persisted and showed them the website info and how what they sold did not match what was available and was a fraudulent selling practice they said they weren't the seller so they can not refund. Again that is fraudulent information. They took the payment so they are responsible for the refunds. Do not use this company. The customer service is horrible and they practice fraudulent selling practices.

Service
Value
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Thumbnail of user jasminw4
1 review
0 helpful votes
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April 30th, 2019

Save yourself the fees and buy direct from the company selling tickets. We purchased $17 baseball tickets and with SeatGeek fees, it was literally double the price of the tickets. We wanted to move seats and couldn't because of how they have things set up. So now we're out $50 and have $#*! seats. Terrible service, terrible fees. We will never use this service again.

Thumbnail of user amberw81
1 review
0 helpful votes
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August 31st, 2017
Verified purchase

I have always received great tickets at reasonable prices. I love how I can see the view from the seats that im looking at on the website. And the tickets are always available very shortly after purchase.

Thumbnail of user aaronb694
1 review
0 helpful votes
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November 25th, 2021

I purchased tickets to go see Hamilton in New York and they never emailed me the tickets but they charged my card and I still can't get reimbursed from them even though they charged my card and never gave me the tickets. Over 2k! They are the worst!

Tip for consumers:
Don’t purchase tickets through seatgeek

Products used:
I purchased tickets that were never sent and they charged my card and they won’t reimburse me even though they own the mistake

Service
Value
Shipping
Returns
Quality
Thumbnail of user sweetscottyt
1 review
0 helpful votes
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May 8th, 2023

They gave me a credit instead of a refund. They waited until the concert started before they told me they couldn't give me the tickets. These are wholesalers marking up ticketmaster that have no integrity when they sell false items.

Tip for consumers:
do not use them

Products used:
none

Service
Value
Returns
Thumbnail of user bethd56
1 review
0 helpful votes
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August 18th, 2017
Verified purchase

I've used multiple sites for buying tickets to tribe games. I always come back to seat geek because the site is set up to be extremely user friendly! From seat location to current availability to view from the seat to purchasing - the entire process is easy compared to other sites.

Thumbnail of user ashleyh94
1 review
2 helpful votes
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September 6th, 2016

I had tickets to a baseball game off seat geek but they werent showing up in my app on the day of and after trying to access them for almost an hour and trying to reach customer service at seat geek I just bought a second set of tickets so I didn't miss the game. Over the next week I tried to contact seat geek for a refund and to figure out what went wrong and they responded to one e-mail out of my 5 e-mails and three phone calls basically stating that they couldn't do anything and it was an outside vendors fault. Which outside vendor? They won't help you figure that out.

Service
Value
Shipping
Returns
Quality
Thumbnail of user patrickp36
1 review
5 helpful votes
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December 19th, 2015

I was completely swindled. I purchased 2 tickets for my 70 year old father and I to go see Bruce Springsteen (his longtime idol) as a big Christmas present for him. It was $200 / ticket was my absolute max price range I could afford.

Sometime later, right before Christmas, I received an email from the vendor (Razorgator) that they were not going to honor the purchase even though I had two confirmation emails (Tickets on the way, etc). When I checked to see if I could purchase new ones, ticket prices were 3x what they were before and out of what I could afford.

SeatGeek is responsible for vetting their vendors that offer tickets and making sure they honor their sales. To date I have not heard back from either Razorgator or SeakGeek on the matter. This just seems wrong to me.

Thumbnail of user seatgeekt
SeatGeek T. – SeatGeek Rep

Patrick, we want to thank you for the feedback. We had also received your feedback via Twitter and reached out to you for more information about your order. In addition, responded to your email within the same day that it was received.

When we work with vendors, we make sure that they follow through on providing customers with valid tickets. In order to be in compliance with us, vendors have individual processes to ensure that they don't sell one set of tickets to multiple customers -- working to prevent someone being turned away at the gate. Razorgator's process involves making sure to confirm all orders before officially charging customer cards or issuing tickets.

Since SeatGeek is a search engine that aggregates listings from multiple tickets sites, we don't have access to transaction specifics. If you can send screenshots of the emails that you received from Razorgator to hi@seatgeek.com, we can dive in deeper and clear up anything we may've missed.

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SeatGeek is the Web's largest event ticket search engine. Discover events you love, search all ticket sites, see seat locations and get the best deals on tickets.

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Thumbnail of user acaciam2
SeatGeek A.
Typically does not respond to reviews
SeatGeek is the Web's largest event ticket search engine. Discover events you love, search all ticket sites, see seat locations and get the best deals on tickets.

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