SeatGeek has a rating of 2.3 stars from 2,548 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about SeatGeek most frequently mention customer service, credit card, and phone number problems. SeatGeek ranks 239th among Concert Tickets sites.
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While purchasing tickets for Cabaret on Broadway, I accidentally purchased tics for the wrong date (had 2 windows open!). I immediately realized my mistake, found a customer service phone number and called. I explained what happened to 'Kate', and was told that it may be possible to exchange tickets for the date I actually wanted. About 4 hours later I received a call back with a confirmation that the exchange had gone through and that my new tics were available on the app. I know that SeatGeek policy is that all purchases are final, but because these tics were a few months out they were able to assist. I appreciated the customer service.
The seller pay 10% and buyers pay up to 40% and you don't see the break down unless you put in the search price without fees. Can't reach a human to speak with This is the official site of MLB contact you team to tell them that fans are being ripped off
Best site to buy tickets on, I but all my tickets through seat geek. They always have to best prices, and the most important aspect of the site is that if gives you the price of tickets with fees and all.
Always find good deals for the right games. Different kinds of options that you can choice from from different website instead of going on different pages SeatGeek has it all for you and makes it easier to find the right and cheap tickets
I initiated my most recent purchase on SeatGeek after receiving a promotional e-mail that offered a 10% discount on any purchase using the SeatGeek app. I followed all instructions... logging in, adding the code in the correct area (and the app accepted it, in fact!)... and then when I tried to complete my purchase -- I was informed that "promo codes weren't supported at this time" and there was no discount applied. The purchase I made was for seats with the SeatGeek logo, however (not for non-SeatGeek marketplace tickets; I do know the difference). It felt very "bait-and-switch" to be honest. Like... your company's e-mail offer is what grabbed my attention and got me onto the site -- and then I wasn't able to use the offer on SeatGeek-branded tickets? Very disappointing. We bought 4 tickets that evening, and spent nearly $200... and should have saved $20-ish. And didn't. It really rubbed me the wrong way. Not a great way to win yourself repeat customers.
So the tickets to BNL were $108 on the site then I got to check out it said $144. Then the fees were added. So the price per ticket was more like $180. Felt a bit like bait and switch. I've used the site before and this not experience I had before. I quoted prices before I purchased, so I will be eating $120, because I quoted the incorrect price.
* SeatGeek attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hi Sandra,
Truly sorry for any frustration regarding selling fees. Please note, selling fee's are included in ticket prices all across the Live Entertainment Industry. However, some companies include the pricing in their price without showing it upfront. Here at SeatGeek, we pride ourselves with being super transparent, which is why we have the option on the order page to look at prices with or without fees.
Again, apologies for any initial confusion. If you have any questions at all, please feel free to reach out to us at hi@seatgeek.com and we'll surely take care of you.
Stay Safe,
CX Team at SeatGeek
First time using SG and I bought 7 tickets for a hockey game in Buffalo for a good price and they were all together. But several hours after I bought them I received a notice the order had been canceled. I didn't see the email right away and had to scramble to buy new tickets and I had to split them into 2 sets (4/3). So, unfortunately, the entire party will not be able to sit next to each other. Avoid tickets from other places than listed as sold by SeatGeat
Hi Jonathan, thanks for reaching out. Sorry about the cancellation, but I can definitely shed some light on what’s going on.
Many orders go briefly into a pending state after they've been submitted to a seller. That way sellers can check their inventory to make sure they can fulfill the order. If for some reason they can’t, it’s cancelled and the pending charge is voided.
This doesn’t happen very often. And when it does, it’s usually because a crazy amount of people are trying to buy tickets to the same event. Your best bet is usually to get right back on SeatGeek and try again for some tickets.
SeatGeek CX Team
Email: hi@seatgeek.com
Phone: 1-888-506-4101
I bought 2 tickets for my daughter and a friend to attend the concert. The tickets were sent to there phone to to scanned at concert gate. They did not work and there was no way to pull them up another way while at the concert. We tried pulling up emails and there was no tickets.
Purchase chainsmokers tickets that are $100 each. When we arrived at concert venue, security scanned the seat geek tickets and said they're already used. Seat geek sold me tickets that are not worth 1 cents. I called seat geek, I was put on hold for 1.5 hours, they said a refund will be issued. The 1888 seat geek live support said it's normal the tickets they sell might be used or fraudulent. I have not received any refund from them. I have ALSO reported them to police. No innocent person should be scammed of their money. Absolutely awful. STAY AWAY FROM SEAT GEEK!
Hi Jennifer, we sincerely apologize that this was your experience. While it's rare, situations like this do sometimes occur due to the volatility and the nature of the secondary ticket market. While we do everything in our power to ensure the security and validity of all tickets, sometimes sellers will accidentally sell their tickets on our site as well as another, leading to a double sale. We have our seller policies and buyer guarantees in place for situations like this, and you are absolutely due a refund. I'd like to follow-up on this and make sure it's all been processed correctly. If you'd like, please send an email to our support team to hi@seatgeek.com with your order number included so we can check on that. Thank you!
SeatGeek is a really easy app to use but it is a little pricey. Some good qualities is that if you can't go to the concert anymore, you can sell it, you can transfer it to someone else, and the events are really easy to find
This is probably the only ticket site in which I am able to get an honest opinion from a company that wants to give me the best price for the ticket that I want to purchase that is the best for my entire experience there.
Simplest and easiest process ever. The only reason it isn't 5 stars is the process to print my tickets had to be straight off my phone. I'd have preferred to have been able to download a PDF of the tickets and print from my computer.
I attempted three times to purchase tickets to the baseball game, each time I received an email saying the tickets were no-longer available. After I had purchased the tickets. Yes the money was returned. But failing to buy three tickets three times in the same day for the same game seems very odd to me.
I purchased tickets for a Royals baseball game via Stubhub. When I went to my seats they were already taken by a family that ordered their tickets through SeatGeek. When we were taken to box office to get straightened out. My tickets purchased via Stbhub were declared the valid tickets. The other family had to move plus buy 2 more tickets, since the stadium was only paid once for the tickets. Stubhub took care of me. I hope SeatGeek did the same for their customer
Hi Jeff, thanks for sharing your experience at the game. It looks like you encountered a seller who listed their tickets on multiple platform -- which is against our terms of use. We work very hard to eliminate this issue from occurring and we also have VERY strict agreements with our sellers. Please email us w/ more details at Hi@seatgeek.com so that we can make sure this seller isn't allowed to list with us any more. All perspectives on what happened at the game are helpful!
I bought seats and then recieved a message that they were already sold. So we bought different ones and again, same message. My credit card has been charged twice but no tickets! Then I decided to read blogs about them. Man, wish I did that before I bought tickets because it appears no one gets their tickets fromt his company. Shame!
Hi Yes,
We're sorry to hear that you had two orders in a row that couldn't be confirmed! We understand how frustrating that must be and wish we could prevent this from happening. Because we are a search engine and aggregate listings across many different websites, it is possible that someone might try to purchase the exact same tickets on the website that the tickets are listed on and on SeatGeek simultaneously. These cases are rare, but do occasionally happen. The good news is that you should not have been charged for any tickets. Depending on the payment processor, sometimes you may see a pending authorization hold on your statement, which is the bank's way of making sure you don't overdraw if the charge is accepted. As soon as the vendor knows that your order can't be confirmed, the charges are voided and will automatically drop off your account. Hopefully, the pending authorization hold dropped off your account shortly after you wrote this review, but if this was not the case please get in touch with us at hi@seatgeek.com. We'll make sure everything is made right!
I was hesitant at first to use SeatGeek, but after attending my game with no problems. I can't say enough good things about this site. I received my tickets via email almost instantly after my purchase. I also contacted their support team with some questions that I had because it was my first time using their site. Their team was very helpful and reassured me that my tickets were legit and I wouldn't have any problems and on the off chance that there was a problem they would be happy to fix the problem. I also had my tickets on my phone via their app which I used at the gate because the game I went to it was raining all day and I when i pull the tickets out of my pocket to get scanned at the gate they were too wet to scan so I just opened up the app and used the in app tickets to get into the stadium. Smooth process all around. I will definitely be using SeatGeek whenever I plan searching for tickets again.
I got an email saying purchase was pending... then my credit card was charged... then I NEVER got the tickets. The Order disappeared from the App, and then I got an email a day later saying to rate my experience.
So, my experience is that I got change $68 for a happy nothing.
Hi Steven — thank you for bringing this to our attention and please accept our apology for this error. It looks like a bug prevented your order from being fulfilled. We've processed that refund for you and have sent a confirmation of so to your email. If we can assist in any further way, do let us know.
SeatGeek CX Team
Email: hi@seatgeek.com
Phone: 1-888-506-4101
I have been using SeatGeek for over 4 seasons now, and it has become apparent that they have the best deals for Dodger tickets. I like that I can shop sections within the stadium and see the best prices within that section.
That's what we like to hear! Let us know if there's any feature you'd like to see added to the app. We love our MLB fans!
Quick and easy to purchase ticket, tickets were not labeled clearly but will work. Tickets were labeled in a row range but we're guaranteed to be together. Should have specified that tickets were one in front of another and not next to each other.
Hey there, really appreciate you reaching out.
I can see what the confusion was with this order. Most orders will be in the same row and are assured to be next to each other. This listing has a range of two rows as it was a piggy-back listing. Which is shown in the notes. When an order shows a row range and has the note piggy-back, that mean the seats will be in different rows one in front of the other.
I actually feel a little bit bad about posting a review on a product I have never used. That being said, I am hoping SeatGeek gets the message. I find commercials just get me a weird way don't like it will never use them its gross and annoying. I felt the same way about the Rice-A-Roni commercials when they acted like they were having an orgasm eating rice. I'm not a prude. It's just not fitting and somehow I just don't like it so the point is to make us want to buy and show the good points.
I Love you service, it was easy search and use and the response was very quick. I got my tickets via email the same day! I will definitely use you services again, I even downloaded the APP. I love that I can pick my seat.
I've always know about seatgeek, just never got tickets from there, but I recently bought some tickets on here, and it came out go be the easiest and most adorable place to get tickets, you would never get a bad ticket when you order from seatgeek, you know what exally what you are getting
STAY AWAY. FanXChange accepted my order, charged my credit card, but then didn't deliver the tickets. When I called asking what the deal was, I was told they no longer had the tickets. They then offered me cheaper seats than what I originally purchased, but for the same price! Oh, and the hold times on their phone lines are outrageous. DO NO USE.
Hi Andrew, thank you for letting us know about the experience you had with FanXchange. We take all complaints and concerns regarding the sellers who utilize our platform extremely seriously. If you'd like us to follow up about this situation directly, please give us a call at 1-888-506-4101 or reach out via email to hi@seatgeek.com with your order information so we can look into what happened. We look forward to hearing from you!
Once I purchased the ticket, I went to the gate he then cancelled the ticket with me being charged. I had to purchase another ticket at the door and then speak with my credit card company after I never received a refund
Ive used many sites for tickets. SeatGeek is now my go to for tickets. Its easy to find, purchase and the quickness of delivery is outstanding. I would and will recommend SeatGeek to anyone looking for tickets.
I purchased concert tickets to a concert that happened to be postponed for 2 years due to COVID. A week before the concert, which I still did not have my tickets, I reached out to check on the status. (I must admit, maybe I was a little impatient as the tickets were to be delivered a day or two before the concert).
Luckily I did. I was informed the seller could no longer fill my order?!?! I was given replacement tickets in the same section and a few rows closer, it did take multiple emails to secure the tickets.
I am not sure if I would have had the same results had I waited until I was due to receive the tickets, but I did receive tickets to the concert. It was a little bit of a headache because there is no customer service phone line and I was at the mercy of the customer service chat. Fortunately, I had a great customer service agent helping me.
Easily found great seats at a low price. The purchase was confirmed and tickets issued in minutes. A great experience, but a couple of minor gripes: 1) I'd like to see the total cost, including fees, up front; 2) I learned after I had bought the tickets that I needed to print them, and I didn't have access to a PC and printer (but was able to get a friend to print them).
SeatGeek is the Web's largest event ticket search engine. Discover events you love, search all ticket sites, see seat locations and get the best deals on tickets.
Hi there Laura, thanks for reaching out about this and we apologize for the trouble! SeatGeek connects hundreds of sellers from across the internet, and our discounts can't always be applied to all listings. It looks like the tickets you ordered were being sold by a SeatGeek user and not one of our licensed sellers, which is why that discount couldn't be applied. When you're selecting tickets to apply a promo code to, just make sure to filter the listings to show tickets that are "promo eligible" only so you don't have any trouble redeeming those codes!
Again, we're super sorry for the trouble We've gone ahead and added a courtesy discount to your account for your next eligible purchase, so please feel free to put that towards any future purchase of $21 or more of eligible tickets. Let us know if you have further questions, our team is always happy to help!
SeatGeek CX Team
Email: hi@seatgeek.com
Phone: 1-888-506-4101