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SeatGeek has a rating of 2.3 stars from 2,548 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about SeatGeek most frequently mention customer service, credit card, and phone number problems. SeatGeek ranks 239th among Concert Tickets sites.
This company does not typically respond to reviews
While purchasing tickets for Cabaret on Broadway, I accidentally purchased tics for the wrong date (had 2 windows open!). I immediately realized my mistake, found a customer service phone number and called. I explained what happened to 'Kate', and was told that it may be possible to exchange tickets for the date I actually wanted. About 4 hours later I received a call back with a confirmation that the exchange had gone through and that my new tics were available on the app. I know that SeatGeek policy is that all purchases are final, but because these tics were a few months out they were able to assist. I appreciated the customer service.
The seller pay 10% and buyers pay up to 40% and you don't see the break down unless you put in the search price without fees. Can't reach a human to speak with This is the official site of MLB contact you team to tell them that fans are being ripped off
It was a very easy transaction. I love the picture view of the seats and that it color codes the best and least prices.
When I went to retrieve the tickets the message said no internet... this was frustrating. I should have been directed to go to settings
Easy to use and reasonably priced. I have used SeatGeek multiple times. I have to enter 100 characters for it to take my review.
I like how all of the fees are included in the price and there are. I cheap seats to be hit by hidden fees.
Ticket seats were very misleading to get you to buy them but you end up with seats that werent even in the area you think you are getting them
Tip for consumers:
dont use seatgeek
Products used:
stubhub
Using the app is easy to navigate and a breeze finding the seat you want at the price you want. It is definitely worth a try if you haven't so far.
I love that the app is so easy to use and the tickets are available immediately, I always use seatgeek
I like the fees are included in the ticket price, and the rating on the resale value is very helpful.
Great experience buying tickets! I bought my tickets and was able to download them and print them with no issues.
Fast and accurate. Always able to shop and get the best seat for the best price. I use this for all sporting events and love it.
Easy system to use. Quick ticket delivery. Great app. Arena maps are easy to read and the pictures of the seat view are outstanding, and helpful.
The seats were great. The hockey was better. Me and my friends enjoyed it immensely. The price was freaking amazing.
The ease of buying the tickets was simple enough but we paid $10 in fees for $15 tickets. Ended up paying $50 for 2 $15 tickets.
It's an easy place to purchase tickets from start to finish. I'm always able to find the tickets I want.
Easy and fast, we decided last minute to go and we got a good price. Excellent we recommend this page
Everything was easy and quick. The system is intuitive and gives me the best option for what I'm looking for.
Very nice experience, easy site to use and nice to have the pictures of the seating area for the sporting events, that is a nice feature.
Easy; quick; no problems; will buy again; hope to be able to use phone tickets when able; liked being able to get odd number of tickets
Very convenient but fees are high for the convenience. Like that you can see the perspective of the arena so you know where you are sitting
Love the ease of purchasing tickets and the quickness that you receive the tickets. Able to get great seats also for the price.
The process to buy tickets was simply and easy! SeatGeek made it very easy for me to access my tickets through my phone.
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SeatGeek is the Web's largest event ticket search engine. Discover events you love, search all ticket sites, see seat locations and get the best deals on tickets.
Hey there,
We understand sometimes that fees can come as a surprise, we do our best to be competitive if not the best prices on the secondary market for tickets. As such we offer a pricing matching guarantee if you find the same ticket cheaper anywhere else and email us the information at Support@SeatGeek.com.
Another feature we offer, is the ability to search with fees included. By clicking this you won't be surprised at checkout as we will show all our listings with the fees included so you know exactly what the price will be!
Hope this helps,
SeatGeek CX Team