SeatGeek has a rating of 2.3 stars from 2,548 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about SeatGeek most frequently mention customer service, credit card, and phone number problems. SeatGeek ranks 239th among Concert Tickets sites.
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While purchasing tickets for Cabaret on Broadway, I accidentally purchased tics for the wrong date (had 2 windows open!). I immediately realized my mistake, found a customer service phone number and called. I explained what happened to 'Kate', and was told that it may be possible to exchange tickets for the date I actually wanted. About 4 hours later I received a call back with a confirmation that the exchange had gone through and that my new tics were available on the app. I know that SeatGeek policy is that all purchases are final, but because these tics were a few months out they were able to assist. I appreciated the customer service.
The seller pay 10% and buyers pay up to 40% and you don't see the break down unless you put in the search price without fees. Can't reach a human to speak with This is the official site of MLB contact you team to tell them that fans are being ripped off
Very satisfied as usual. Keep it up. If anyway possible please show CDN prices. Other than that zero issues.
I have purchased tickets several times. Hey offer the best deals, seat selection and quick transaction processing.
Easy to use, plenty of options, just filter your needs and search. Love that it shows accurate seating
It is always a breeze to buy tickets through SeatGeek. This purchase was more of the same ticket-y goodness.
Anyone else offended by Seatgeek Butt in your face commercials? Streaming into our living rooms. Please get them off of TV!
Great seats fare price. My family and I enjoyed the experience. Would definitely use seat geek again.
Really easy to buy tickets. Got a great price on them. It was pretty much 2 for 1 if I would have gone through the school.
Tickets came through quickly and no problems getting in. Smooth process throughout. Would definitely consider buying again.
SeatGeek bought back my extra tickets and resolved the issue within 24 hours - Great customers service!
I generally love the set up and interface but while I was trying to buy tix in real time for an event, a completely new pop up window opened with much lower prices - I jumped on this opportunity only to find that I had purchased tix for another event that I already purchased tickets for. I want a refund to help me get over this highly frustrating experience.
Good seats. Paid a lot but feel okay about it. First row aisle for college football. No problems at the gate.
Everything SeatGeek promises, you get! The fees are very reasonable! I will continue to use your site until something better comes along!
I bought tickets to the Seahawks Denver game back in May. The tickets seems to show up in the seatgeek ap until the last two weeks before the September 12th monday night football. Than they disappeared. After making a phone call I was told they sent me a link and I did notclick on it. In time and they were deactivad. To get my tickets back to go to Walmart and buy a prepared card for 200 and get it to them to get my ticket back activated. I never received no such link of course. Than he said if you dont do it with I said $#*! you. He said he canceled my tickets with no refund. I paid 920 dollars. And than realized I'd been scammed. $#*! THIS company. I'd be damned if I'm paying 200 more dollars. Than I called the real ticket Master and was told it was sold out and not 1 ticket inn that stadium wS sold in my name including the two fake sets I thought I bought. $#*! this company I guess you live n learn. DONT buy any tickets from this company. Especially the Seattle Denver game itscompletelysold outs pet the real ticket master. And this company is still selling these fake tickets kits BUYER BEWARE
Products used:
Event tickets
Purchased tickets for the 10/18/2017 Yankee game. The purchase was made at 9pm on 10/17/2017. I received a voicemail at 9:45 stating that I needed to verify a few items. I immediatley called back and was on hold for 45 minutes. As soon as my call went through i heard a recording that there is no one available to take my call because they were closed and wouldn't be open until 9am the following day. I called at 9am on 10/18/2017 as soon as they opened and was placed on hold for another 30 minutes. When I finally got through to a customer represenative they informed me that my tickets were cancelled. How can you cancel my purchase without even speaking to me. They informed me that there was nothing that they could do and told me that a manager would not get back to me until a few days after the event. They informed me that all i could do was purchase other seats and they would not waive the service fee. I purchase a lot of tickets from seat geek and they would not even help or accomadate finding other tickets or waiving the service fee. Very bad customer service and bad business.
Always enjoy using SeatGeek. User friendly and always anble to find seats for the game. Check out is easy and reliable
Easy to use... easy access to tickets... good communication throughout the process... cheaper tix surcharges then ticket master n vivid seats
3rd time buying seats on SG. Always a solid experience. Wish the fees were lower but it is what it is.
Seat geak is dope, it's always cheap af. After the processing fees it's like the same as any other ticket I just like how easy it is to use
I purchased 5 tickets from SeatGeek, 3 of them were from FanXchange. The night before the game I rented a car, drove down to San Diego, rented a hotel and waited very excited about going to my first 49er football game! The day of all my friends and I arrived early to the venue just to have 2 of the seats from FanXchange scan red and say invalid! The other two purchased off SeatGeek came from TicketCity and the same thing happened! One friends ticket scanned in and the other scanned red saying invalid! I had all the tickets on my phone as well as paper copies and we tried scanning in both and kept getting the red, invalid issue. When I contacted SeatGeek their response was horrific. They said that the "venue" sent them a copy of the scan report and that only one ticket was scanned in, not the others so its my fault! The Venue themselves told me they do not deal with seatgeek at all. Someone is clearly lying.
The very next email from SeatGeek states...
Thank you for this information, I can see you had two seats rejected however you only bought one additional seat? Did you by any chance take a picture of the people sitting in your original seats? Any information would be helpful at this point.
So first they say "the venue scan report says you never scanned the ticket" then they say "we see two seat got rejected"
This is very frustrating and I do not understand how they can contradict themselves. I also asked to be contacted by a manager but they ignored my request. They just sent an email saying they will reopen the investigation. IT WAS ONLY OPEN ONE DAY, WHY ON EARTH WAS IT CLOSED?
Overall very unprofessional. I am one unhappy, unsatisfied customer who would be more than happy to pay extra cash and go through stubhub instead next time.
Hi there,
Thanks for taking the time to write this review of SeatGeek and share your experience.
Please give our support team a call or write us a quick note; we are so sorry to hear about how this was handled and would love the opportunity to make this right.
All our best,
SeatGeek
E-Mail: Hi@SeatGeek.com
Phone: (888) 506-4101
https://seatgeek.com/support
No issues using the SeatGeak app. It was very easy to find what I wanted and no issues during checkout!
I have not heard about SeatGeek until today when I posted about Meghan Trainor being a free concert at the NYS Fair this summer and a friend of mine told me I was wrong and that SeatGeek said Meghan was supposed to be in the Grand Stand. I explained to my friend that I had gotten this information from the Fair's website and that I would look into the SeatGeek issue. And sure enough, when I searched Meghan Trainor on SeatGeek, concert tickets for the NYS Fair on September 3rd popped up. This is outrageous. SeatGeek is allowing "third party distributors" to SCAM unsuspecting patrons for HUNDREDS of dollars FOR FAKE TICKETS THAT DO NOT EXIST. I immediately contacted SeatGeek via the "contact us" link and told them about the issue, but I am leaving this review so that people can see that SeatGeek is 100% reliable for any and all scams that happen during use of their website by not regulating postings. A true, reliable site would look into concert dates and make sure that the tickets at least had a chance of being real before allowing fraudulent transactions to take place. If I could give a zero star rating, I would. This is absolutely disgusting and I hope this website gets shut down, or the owner/operator starts actually caring about the customers and buyers. Because running a $#*!ty website that scams people can only last so long until people stop visiting the site altogether.
Hi Shannen,
Thank you so much for contacting us with this information! Since SeatGeek is a search engine, we automatically pick up any listings that appear on the sites we aggregate, which unfortunately may include listings like this one from time to time. We agree with you that it is horrible when tickets that are supposed to be free are sold at any price, and it is especially terrible when they are listed for hundreds of dollars. We do try to monitor these manually and will take down any listings like this as soon as we are aware of them. We are so sorry we didn't catch this one ourselves sooner, but we really appreciate that you reached out to us!
Great tix, although the usher at the gate could not electronically read the printed tickets. He let me n anyway!
Just like every other time I've bought from SeatGeek, I got tickets for a good price and had the tickets on my phone no problem.
Better than buying tickets from the Tigers box office nothing Ive always gotten great deals from SeatGeek will continue to use them
SeatGeek is the Web's largest event ticket search engine. Discover events you love, search all ticket sites, see seat locations and get the best deals on tickets.
Paulu — thanks for bringing this to our attention. We're absolutely sorry to hear of this experience. I took a look over your order and it was placed with our vendor partner, FanXchange. SeatGeek is not a part of the fulfillment for your order, so we don't have the ability to place an order placed with another vendor. It sounds like you were communicating with FanXchange via phone. We would suggest getting back in contact with them to discuss what occurred here. A member of our CX team has replied to your email with contact info for FanXchange so this can be discussed further with the correct party.
SeatGeek CX Team
Email: hi@seatgeek.com
Phone: 1-888-506-4101