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SeatGeek has a rating of 2.3 stars from 2,548 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about SeatGeek most frequently mention customer service, credit card, and phone number problems. SeatGeek ranks 239th among Concert Tickets sites.
This company does not typically respond to reviews
While purchasing tickets for Cabaret on Broadway, I accidentally purchased tics for the wrong date (had 2 windows open!). I immediately realized my mistake, found a customer service phone number and called. I explained what happened to 'Kate', and was told that it may be possible to exchange tickets for the date I actually wanted. About 4 hours later I received a call back with a confirmation that the exchange had gone through and that my new tics were available on the app. I know that SeatGeek policy is that all purchases are final, but because these tics were a few months out they were able to assist. I appreciated the customer service.
The seller pay 10% and buyers pay up to 40% and you don't see the break down unless you put in the search price without fees. Can't reach a human to speak with This is the official site of MLB contact you team to tell them that fans are being ripped off
First and last experience with this laughable company. Purchased tickets 7 months before a concert that I would have to travel to. Mobile ticket transfer can't happen until the day before the concert (which was not told at the time of purchase and would have made me not buy since there was no chance of resale if plans changed). Fast forward with zero communication to the day before the concert. Even though it says on my account the tickets have finally been transferred to my email. They have not. And upon finally getting a hold of someone, they tell me the tickets went back to the seller ages ago and I can rebuy tickets. When it was THE NEXT DAY. What a joke. Never use this service.
Tip for consumers:
Never use SeatGeek, caused me over a half a year of anxiety and stress not knowing if anything was certain and fake polite customer service agents who are trying to get away from accountability for the company
Products used:
I never got to use the tickets
Their guarentee says they will get you tickets if for some reason you don't get the ones you paid for well we bought tickets to Luke Bryan. They didn't come in then when we contacted them they emailed us back and said they would reimburse our money but their guarentee says they will get you your tickets or better ones. After I called the customer service and read them the guarentee they said let me get you a manager then left me on hold for 1 hour and 5 minutes until I finally gave up. Still haven't been reimbursed and it will be 2 weeks on Friday. Really unhappy with this site also ruined my daughters birthday she was hoping for them for her birthday and we told her we got them. I plan on making reviews on social media and everywhere I can think until I get some satisfaction the worst company ever.
I am a broke college student just trying to buy tickets to see my college play their rivals. The tickets were on seat geek so I decided to purchase 4 tickets for me and friends. Turns out seat keep transfers my tickets to the box office of the team and know my tickets are gone and I spent a crap ton of money on nothing. Called to complain after spending and hour finding their number on the dark web and then waiting for a hour on hold just to be hung up on by one of the representatives. 100/10 DO NOT recommend getting tickets with this company.
I sold my Elton John tickets over a year ago.
He canceled the concert again but seatgeek won't pay me my money? They supposedly don't have my money someone holds it.! So I sold the tickets they have that person's money and my money for 2 years? You gotta be kidding me do not buy tickets from this website
We had originally bought tickets that we were disappointed with when we got there. I looked online and found GROUND SEATS at very low. I instantly purchased them and was emailed them right away. We were showed our new seats and were in disbelief how close we ended up getting. It was the best impulsive buy Ive ever made!
It is a little frustrating that you have to print tickets to use them at certain venues/stadiums. I know the ticket clearly said I had to print it and that was my fault for not printing it but sometimes people use seatgeek when they are out of town and do not have access to a printer. Unfortunately I had to buy more tickets from the stadium to get in.
Warning! Scam! They will sell your ticket without notification or refund. I received several emails with direction to download my tickets. After following the instruction, I was left with tickets that I paid for but were sold to another customer. SeatGeek never informed me that my order was canceled or sold. I had to buy new tickets at the stadium gate and was told SeatGeek does this often. Please be warned!
We saw the International Champions Cup game Bayern Munich vs Juventus and the game and stadium were very nice. The only problem I had was with their security at entrance of the Stadium making my wife throw away a small handbag. Their website said it was allowed, but either the security guard didn't know what she was doing or they need to update their website.
Bought tickets to a sold out game, and was at the arena. Once we made it through security, the tickets disappeared from the app. Called customer service and was told that the seller pulled the tickets (even after I purchased them and my card was pending charged). I asked if there was anything that cust service could do - the rep said "no" and didn't offer an apology. We were literally stranded at the arena with no tickets to a sold out event. Luckily we found others after 30 mins of being stressed, but was not a great experience. Stubhub in my past experience would have given some sort of remedy. This is not the way you run a business, and especially not the way you run customer service.
Hi Devin, thanks for reaching out to leave this review of your experience. Sorry about the cancellation, but I can definitely shed some light on what’s going on.
Many orders go briefly into a pending state after they've been submitted to a seller. That way sellers can check their inventory to make sure they can fulfill the order. If for some reason they can’t, it’s cancelled and the pending charge is voided. This doesn’t happen very often. And when it does, it’s usually because a crazy amount of people are trying to buy tickets to the same event, especially right around the start time of the event. Your best bet is usually to get right back on SeatGeek and try again for some tickets.
Hopefully this helps, but please let me know if you’ve got any other questions.
SeatGeek CX Team
Email: hi@seatgeek.com
Phone: 1-888-506-4101
Seat geek was going to charge me about $17 more per seat than the original website. After going through the original website I saved $45 more then I would have going through seat geek. I added screenshots of the ticket comparisons before service fees. What a scam.
Bought NY Yankees' tickets on SeatGeek, but did not realize that the Yankees no longer accept printed e-tickets, only those on mobile devices. As I do not have this capability, first Matt helped to arrange having the actual tickets shipped to me. Then Miranda, in response to my question, clearly explained how I could order future Yankee tickets without experiencing the same problem. I then easily and successfully purchased Yankees' tickets for another game on SeatGeek. Both Miranda and Matt were outstanding and exceptionally helpful. SeatGeek is fortunate to have them as employees
It was easy to select seats using the venue seating map provided. It makes it easy to balance cost vs. location and know where you are sitting in relation to the stage. The color coded "deal" rating indicator is a super helpful too in making a decision.
I bought Chicago Blackhawks tickets from SeatGeek for the first time yesterday after a friend recommended it. I was a little skeptical purchasing tickets from my phone but really liked the app and it was a quick and painless process to purchase tickets. Got the confirmation within seconds and the e-tickets were available shortly thereafter. Did not even take an hour to have everything processed for me! Love it! I'm excited to go to my game now!
I made the terrible mistake of agreeing to use Seatgeek to reserve tickets for a show. A vey bad decision. It took over two hours and multiple emails (they do not have a phone service or a phone number) to get the tickets. I will NEVER use this service; I rather not attend an event than go through this nightmare again. Stay away from these guys.
It was easy to use, but the concert got postponed and then we couldn't make it to the new date so sold the tickets at Seat Geek's recommended price and lost $100 per ticket. Then, I had to buy new ones at another location that fit our schedule for even more money. There was no human that I could figure out a way to talk to.
Hi Carin,
We understand the frustrations that can be caused when an artist reschedules, and sorry for what sounds like some added complications experienced when reselling your tickets! Please know we are here to assist.
I have already personally reached out to you directly, but in the future you can reach us at 888.506.4101 or email us at hi@seatgeek.com with any of your ticket questions!
Warm Regards
SeatGeek CX Team
Purchase $474.36 tickets to a concert for Row 1 (front row) seating. They sent me $30 lawn tickets. Refused to admit they sent me the wrong tickets even though I have the email receipt that states Row 1 seating. This company is notorious for doing this. Scam all the way everyday.
Tip for consumers:
Its a scam bait and switch site
Products used:
None. did not receive correct tickets.
The only thing I dont like about this site is the we dont have tickets thing.
I love that it shows me prices after fees. I love it shows me a deal score. I love that it actually got tickets to a game happening in less than an hour.
I dont like that I have to wait for another website to finish a sale to get tickets. That 30 min window from Confirmed to in hand is terrifying. I would not buy GREAT Tickets from this site cause of the in between time and the chance they may not be as available as the website says.
If you want my business reliably I would prefer knowing where the tickets were otherwise posted - or coming from.
Marie, William, Jona are a few members of SeatGeek that are useless and could be apart of this pyramid scheme. All claimed I would receive my tickets in time but failed to honor their website saying they would get an upgrade if my tickets did not arrive in time. The website is a scam. 30 minutes before the game my tickets were canceled. Please keep in mind that I purchased the tickets through seat geek, and seat geek were the ones who billed my credit card and tried to blame the issue on a third party vendor. Fraud.
Tip for consumers:
Complete scam.
Products used:
Tickets for a baseball game
I have purchased tickets a couple times through Seat Geek and I have never had a problem. I make sure that I specifically chose tickets through Seat Geek (i. E., not through uberseat), because I trust those more and history proves I've never had a problem. One time there was an issue with my tickets and they corrected it beforehand and took the time to call to warn me about the change but they still assured me that the tickets were fine. Great experience!
Chase, thank you for taking the time out of your day to share your experience. We're so glad that you enjoy using SeatGeek!
Poor response time in getting tickets and secondary broker, UberSeat a disaster! Concert tickets finally arrived two days prior to event with NO response/customer service from UberSeat and "canned" email response to my repeated inquiries about my tickets. Be very cautious using either broker!
Linda, we appreciate you reaching out and sharing the details of what happened and we're so sorry that your experience was less than stellar with our vendor, UberSeat. We take this very, very seriously. While we're glad that you received your tickets in time for the show, we'd love to hear more about your experience and make it right. Please email us at hi@seatgeek.com and reference this review in your email so we can dive in.
I tried to purchase TOOL tickets and even received an email saying the purchase went through... 3 minutes later another email appeared stating that the tickets i was trying to purchase had already been sold but my money hasn't been refunded. After going back on the site, the tickets was told were sold are still there.
Hi Shaun, thanks for making us aware of your experience. For clarification, when orders are placed they first go into a pending stage so the seller can double-check that they still have the inventory available to confirm and fulfill the order. It sounds like this order was rejected due to the inventory no longer being available.
We're working constantly to make sure all of our listings are as up-to-date as possible, but sometimes the site will cache listing information which will cause listings to stay on event pages even after they've been confirmed through an order.
If you have any other questions, please send our Customer Support reps an email so we can be sure they're address! We can be reached at hi@seatgeek.com. We look forward to hearing from you!
Worst ticket company ever! They canceled my tickets, not my event, just my to tickets and told me I had to buy new ones. They didn't return my money, instead they put it in as a credit but won't let me use it to buy new tickets. They are pretty much just stole all my money and after 5 days of calling them they still will not release it to me in any form: refund or credit. Use a different ticket service.
Tip for consumers:
Don't use
Products used:
Tickets
What the hell. Bought tickets and mlb wont scan. They said they told you about that. But nothing was told to me. I couldnt go to the game after buying tickets. Wasted money. Probably never buying from you again. So disappointed. I used to buy all my tickets here.
Hi John, thanks for reaching out. We definitely want to look into this more. We see this order was placed for a White Sox game, which has a strict policy that all tickets must be printed and cannot be scanned from a mobile phone for entry. In those cases, we do make sure to notate the sale and state within the app and the account that the tickets must be printed to ensure fans know that before heading to the game.
That being said, if you had a different issue with the tickets (i. E., you'd printed them, but they didn't scan), you should absolutely follow up with the seller about that to make sure you're reimbursed for the order appropriately. As this order as placed through FanXchange, you'll have to contact them directly. Feel free to email them at support@fanXchange.com or give them a call at 1-866-970-3269.
Really liked the ease of the tickets being on my phone app immediately and not having to waste time and paper to print. Also the ability to look at the view from the seat is a big plus for sporting events.
I use SeatGeek all the time and I love it. Very easy, quick and affordable. I recommend this app to everyone every time we talk about concerts. I've been using seatgeek since 2017 and now can't get enough of it. Thanks
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SeatGeek is the Web's largest event ticket search engine. Discover events you love, search all ticket sites, see seat locations and get the best deals on tickets.
Hi Brandi, this is not the sort of experience we ever want our users to have. In the event that tickets are still available for purchase for an event, our goal is always to get replacements rather than send a refund, as it's our number one priority to get our users into the shows! More importantly, since it sounds like that wasn't an option here, we want to make sure you were reimbursed for your order appropriately.
If you have yet to receive the refund for this order, please send us an urgent request to hi@seatgeek.com and reference your order number so we can get this resolved. We appreciate you taking the time to leave your feedback, and we'll keep and eye out to make sure this is taken care of for you.