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SeatGeek has a rating of 2.3 stars from 2,548 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about SeatGeek most frequently mention customer service, credit card, and phone number problems. SeatGeek ranks 239th among Concert Tickets sites.
This company does not typically respond to reviews
While purchasing tickets for Cabaret on Broadway, I accidentally purchased tics for the wrong date (had 2 windows open!). I immediately realized my mistake, found a customer service phone number and called. I explained what happened to 'Kate', and was told that it may be possible to exchange tickets for the date I actually wanted. About 4 hours later I received a call back with a confirmation that the exchange had gone through and that my new tics were available on the app. I know that SeatGeek policy is that all purchases are final, but because these tics were a few months out they were able to assist. I appreciated the customer service.
The seller pay 10% and buyers pay up to 40% and you don't see the break down unless you put in the search price without fees. Can't reach a human to speak with This is the official site of MLB contact you team to tell them that fans are being ripped off
We used this site to purchase concert tickets. The floor plan didn't show where the stage was. It just had a box in the middle. Every other site we viewed had behind the stage on the left side. We thought it was the same here. WRONG! So we spent money on tickets behind the stage. As soon as we looked at the seating chart on another site we realized the error. We immediately contacted SeatGeek and received no help at all. I understand a no refund policy. However, your site is misleading. I only wish I would have read through all of the negative reviews before making the purchase.
I have purchased my Baseball tickets through SeatGeek for the last two seasons. I have never had an issue and will not purchase through any other App. Thank you SeatGeek for keeping your fees low so my daughter and I can enjoy our favorite sporting events.
Second time using SeatGeek/Yankee delivery method. Works well. Purchased the tickets the night before the game so always that anxiety when you receive the tickets. Especially when you need to get in the car and start driving from a distance to Yankee Stadium.
After ordering, paying and recieving a ticket to the Atlanta Braves game, I was turned away at the gate by the ticket scanners saying my ticket was invalid. The Braves ticket office tried to help, but found no record of my ticket in their system. The game was sold out so purchasing another ticket on site was impossible. No 800 number to resolve the issue and all I could do was text on some stupid chat site. The chat person was useless and I was left stranded outside the game. All I got back was an apology and a refund. Never mind the travel expenses. Awful experience. Never use them! You've been forewarned.
I am an avid Ticketmaster user, but SeatGeek was also very easy to use. Pricing was great, and the tickets were easily transferred without having to download additional apps. The recipient was very excited.
The seats were further back then they looked to be on the map but besides that the show was good. From now on when ordering on seatgeek
Ill take I to consideration that maybe your map of the venue is a bit off.
Hi Shane, thanks for letting us know about this! We're sorry if the map didn't seem accurate compared to where your seat was located in the venue. I've passed that onto our mapping team to check and see if they can make any improvements at this venue to better represent accurate seat location. We're happy to hear you still had a good time at the show!
SeatGeek CX Team
Email: hi@seatgeek.com
Phone: 1-888-506-4101
Terrible. So bad. Customer support will not help & i have had these tickets for 2 years and cannot resell them. I am not given any support they have just taken their money and does not care about the customer. DO NOT RECOMMEND
Products used:
none
My only comment for improvement is related to dodger stadium itself. With the tickets I purchased we could only go through one specific entrance. Would be great if SeatGeek could alert us to the entrances to use after the tickets have been purchased.
Zero Stars Stay away from SeatGeek. Purchase from StubHub or VividSeats. I flew my wife across the country for a concert. Paid for tickets 2+ months ago. Day of show and no tickets. Support hides behind refund policy and blames venues for not releasing tickets. Purchased from a competitor and fulfilled immediately. First chargeback I have ever filed. Zero trust. Zero service. Stay away
Tip for consumers:
Go somewhere else. This company is not to be trusted.
Products used:
None
I ordered two tickets for a basketball game in September for December. Tickets NEVER arrived. I called three times, only to be promised I'd get the tickets. On game day, they never came. I'm now trying to get my credit card to receive a refund. Don't trust Seatgeek!
Tip for consumers:
Don't trust Seatgeek
Products used:
Tickets that NEVER came
My first time using Seat Geek. I didn't realize there were 2 type of tickets, box office and resale. The first group of tickets I bought I got to picked the seats (I found out these were box office seats). I attempted to buy the corresponding seats in the row in front so our large party were all seated in the same county... well you can't select seats on resale tickets, 'they' just state all the seats will be together. Long story short, the second purchase put half our party on the opposite end of the row. I sent an email complaint and Alex came back with a solution that got us all in the same row, but together at least, and took back the resell seats. Smart Customer Service practice. Gained a customer for Seat Geek!
The process was confusing enough that I accidentally purchased tickets for the wrong day and when I called to try find a solution I was told I would be called back (twice) and never received any follow up. Extremely disappointing.
I was pleased with my experience at SeatGeek. Everything I needed and looked for was right there. Very easy site with browsing through or just looking for concerts in your area. I always go here when I look for tickets.
SeatGeek is my go to app when I need tickets to a sport event. Its easy to use, the process is fast and the prices are always within my budget. I love how you can navigate through the venue and see the view of the seats you choose and the price for that seat. SeatGeek is awesome! I recommend this to all my friends.
Was able to navigate the website easily. Every action was fast. Purchasing the tickets were fast. I especially liked the "show fees" option so right away you knew the total cost and not at the end. A pleasure to use.
Tickets were $3 ea. SeatGeek has the absolute lowest price and garaunteed seating experience for any event. It's easy and your tickets are easily accessible through their app, which means no hassles at the gate! Love the App!
No where on this site did it specify that taxes were not included in the pricing. I just looked at more tickets and that statement is NOT where I was told it is when I called. My total at checkout did not include this and then suddenly an ADDITIONAL charge of $43 was added without my consent. I understand that taxes need to be calculated based off your area and whatnot, but if I shop or buy anything online taxes are always included in the payment screen. Not only is this misleading, but also caused me to not buy the BETTER tickets from stubhub because stubhub is upfront and honest about their pricing. I have now payed the same amount for lesser seats. When I called I was told that it was my fault and they are authorized to essentially charge my card whatever they want. I will never use this service again and will recommend people to stubhub as they at least tell you what you are actually paying.
Tip for consumers:
Don't use this site.
Mark, we are so sorry that this was your experience using SeatGeek. This does not sound like the normal process for our customers to go through at checkout or with our CX team. In regards to the pricing, we pride ourselves on showing "all in" pricing and not surprising customers with additional fees. We're are very surprised and disappointed that this was not what you encountered. Please, please email us at hi@seatgeek.com and reference this conversation so that we can dive in deeper and make it right.
I purchased tickets from SeatGeek and the event date was changed. While I was unable to get a refund through SeatGeek they encouraged me to sell these tickets on StubHub. I was able to sell them! But since the venue would not release the tickets until day off, I not only lost the sale but had to pay StubHub a 40% fee of my sales price. Ultimately, I spent hundreds of dollars on tickets that I can't use or sell. I will never use them again and am posting this on every review site and social media site possible.
Best ticket buying experience yet. Had my settings set to show the total price of the tickets with fees. Found a couple seats in the 2nd row within two hours of the start of the game at a discount. Bought them with Apple Pay and then downloaded the tickets on my phone. All within 5 minutes. No problems at the gate with the e-tickets. Will do this again.
Constant rebooking and ups updates caused me to miss a day of work. This is so brutal. Then having to waste my time tracking delivery all day followed by inaccurate times by ups. My package was scheduled to be delivered Monday now it's end of day Tuesday or possibly Wednesday. Brutal
Very easy to use Great selection and will definitely use in the future will definitely recommend to all my family and friends and tell them how you do not have to pay any fees when purchasing tickets. They have a wide selection of shows and sporting events to choose from.
I purchased 4 tickets for 2 mets games on 2 different days. A Saturday and a Sunday to make a weekend trip with my wife. Saturday tickets went well and all was good. But I had never received sunday's tickets, I'm was unable to go to the game because of it. It also costs me an extra night at a hotel that we were staying at simply because we had tickets for sunday's game. Since we didn't have tickets for sunday's game there was no reason for us to stay Sunday night. So I'm out of 150 for the hotel another 100 for the tickets.
It was good as usual. I have always just wished you could see where the seats are located within the row, not just what row they're in. Other than that I really like using SeatGeek. I like it much better than some of the competitors.
Have purchased tickets from Seatgeek on many occasions, today realized I had not received my tickets. Made two phone calls both CSR went out of their way to help, sending emails, checking on the status of my search, could not have been nicer and found my tickets!
Last minute decision to watch the Pirates (my favorite team) take on the Twins (my friends favorite team). Since it was just the two of us attending this game we decided to get the best available seats and we were not disappointed. The seats were right of the first base line so we were able to see everything with no trouble.
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SeatGeek is the Web's largest event ticket search engine. Discover events you love, search all ticket sites, see seat locations and get the best deals on tickets.
Jenny! Thank you for your feedback and we apologize for the confusion. We're very proud of our interactive maps and we try to keep them as updated as possible with information available by the venue and the concert promoters. As a ticket search engine, listings get parsed and plotted along the map and it seems like there was a communication break down somewhere in the listing you purchased. We'd love to help you connect with the vendor you bought your tickets from and also look into what happened that lead to your negative experience. Please email us at hi@seatgeek.com and we can look into everything.