SeatGeek

We were searching tickets for a game in the Bronx, found them. Once the order was done and through we realized seatgeek changed it up and gave us tickets to a game wayyyyyy out of our league. Then told us we needed a 24 hour investigation even though we found the flaw within 5 minutes. I Will never use them again and will be sure everyone I know doesn't use them in the future.

Your tickets are junk dont buy them cause they dont work and there is no 100 percent guarantee like they offer! They say u gotta download the app to use there tickets but clearly states u can use your email smh.

Straightforward, smooth process of finding good values for seats available. Purchase process was smooth, and the tickets were sent to iPhone. I printed hard-copy tickets just in case, but didn't need them as the images in the iPhone worked just fine.

I spent $750 on tickets for a game that was rained out. I had 12 hrs from 10pm to 10am to unrealistically resell all tickets for a total of $100. I asked for ANY credit or refund. I was treated like an idiot for expecting anything other than a too bad so sad response.

Everything was a good experience buying my tickets, "But" when the tickets where emailed to me and we printed them out they still had the sellers name on them, and that kinda disappointing, just wondering if I go to the concert are they going to ask for her since the tickets still have her name on them.

Very difficult to find a number to get assistance with. We purchased a ticket to see a concert in Florida. We live in NJ but we were going to be on vacation the week of the concert and thought it would be fun. After we purchased the ticket, the concert was moved ---postponed over a month later. Since we were not going to be in the state, we asked for a refund. Seat Geek does nothing to assist you since the concert was not "cancelled. " just postponed. I will never use this company again For everyone that need their phone number it is *******335

I bought my tickets in September 2016 for an event March 24,2017. I was very anxious at the amount of time it took to get my tickets delivered to me. Constantly asking for updates on the delivery of my tickets. Constantly being told that they would be delivered in time for the concert. They were very quick to answer my emails and I always got a live person when calling. Always telling me "your tickets have been confirmed and will be delivered by the day of the event". And they were. But IF had I had to travel to my event I might have not and therefore missing my event and my refund. I would say to SeatGeek that I think you should find a way to get possession of the tickets I purchased 6 months ago sooner than the day of the event and I would always use your service. Meanwhile, you should open a side business to teach other company's your great customer service model.

Tickets could not be printed at gate. Don't know if that is a stadium issue or a SeatGeek issue but it defeats the entire purpose of the App if I have to print tickets to get in. I ended up buying tickets at the ticket window to enter.

The weather was great, so last minute we decided to look for Colorado Rockies tickets and the app worked perfectly. Found a couple tickets we liked for a great price and purchased them through apple pay, and walked right into the stadium with the tickets on my phone.

Tickets never came! And customer service said they couldn't do anything about it! Email came with supposed tickets but they were blank when transferred to Ticketmaster! Am putting in a complaint and investigation!

To respond to Kayla, here is the text of the only email I received:

"Hi Michael,
Your order for (event) is pending confirmation. Well email you with an update shortly."

What about that email suggests I should, as you say, "get right back on and try again for some tickets"?

Would I have been able to cancel the original order to assure I wouldn't be charged twice? No, correct?

Does seatgeek think 24 hours constitutes "shortly"?

What do you think I could have done differently here, Kayla, recognizing that I can't know you sell the same tickets twice on occasion?

It's very easy to use and I love the cheap prices, not only that but the fees are not ridiculous when you go to check out. The fees like Stub hub are a complete turnoff, It's like $15 worth of fees and never turns out to be the price posted. Thanks again

Did not get the seats I paid for,. Very disappointed. Wanted to sit close to the stage and paid for tickets near their,. And arrived at the show only to sit in an aisle near the back of the first section. Also the tickets were mailed to me... I found that odd and wonder why they dont just use a cellphone to scan your tickets at the show, since they actually SCAN your tickets when you get to the show. I would not order from them again, and discourage anyone else from doing so. Also the service fees are ridiculous. Lame.

This website claims to have tickets ready for you and 100% guarantee. That is not the case. Tickets were bought for the game is Lexington KY for Gamecocks and the tickets were never received! To make matters worse the tickets were over 1000 and not even a refund for their mistake. Where has customer service gone? What type of business takes advantage in this time. I would never recommend this company to anyone. The family was looking forward to this event for a long time and now it is ruined with false advertising.

The only negative thing I can say is that my podcast sponsorship code didnt work at checkout. But the seats were so inexpensive, and we were able to get them so easily through the app, that I didnt even care! This is now my only go-to site for tickets. I dont even bother with Ticketmaster or stubhub.

Need i say more. This was a terrible decision. Never got the tickets, the support absolutely has no power or authority to get tickets, since they are only a 3rd party group who seem to be offshore from the US. I lost over $600 on this, lost 3 tickets, dissappointed my family. When I suck as a result of someone else, I have no mercy. SeatGeek sucks, huge mistake.

Purchased tickets and the transaction went through on my card, but the e-tickets were not delivered. I called and after a long hold, they said they had sold the tickets already. I was refunded a few days later.

On 01/24 I ordered 24 tickets for BNP Paribas Open, Indian Wells for 03/21 and 03/22, tournament was canceled 3/08, on 3/09 I contacted SeatGeek an I was promised a refund in 5 to 7 business days.On 03/19 received an email from SeatGeek asking how I want my refund? Were the matter was already settled, or at least I believed so.
Contact them again and been told that my refund will take 90 days now! WOW
Reap off.
Call center is in Philippine and everybody was very nice and polite, but not helpful

Buying with SeatGeek is always easy, legitimate and a great alternative to other expensive outlets. I use seat geek as often as I can, for sports, concerts and other related events. Always satisfied. Always get a good deal!

This site has one of the better experiences for purchasing tickets. There was only one thing I found difficult. I needed to purchase tickets for 16 people. This could have been done more easily if I could have more flexibility in seat choices.

I would like for someone to call me regarding this as I need a refund for my ticket. The seller sold my roommate and I the same ticket so I was not able to get in. I had to purchase another ticket in front of the venue.

Please call me at *******507 or refund my money at your earliest convenience.

Thank you.

My mobile tickets would not scan at the door I was denied entry to the game. It was very unfortunate because I had spent time and money getting to the game. I also paid over $50 for both tickets and they didn't work.

I purchased to tickets. I never received them. They we sent to another email. I have no idea who this other person is. I ended up having to buy ore tickets thru Ticketmaster. I was told the tickets may have been sold twice!