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SeatGeek has a rating of 2.3 stars from 2,548 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about SeatGeek most frequently mention customer service, credit card, and phone number problems. SeatGeek ranks 239th among Concert Tickets sites.
This company does not typically respond to reviews
While purchasing tickets for Cabaret on Broadway, I accidentally purchased tics for the wrong date (had 2 windows open!). I immediately realized my mistake, found a customer service phone number and called. I explained what happened to 'Kate', and was told that it may be possible to exchange tickets for the date I actually wanted. About 4 hours later I received a call back with a confirmation that the exchange had gone through and that my new tics were available on the app. I know that SeatGeek policy is that all purchases are final, but because these tics were a few months out they were able to assist. I appreciated the customer service.
The seller pay 10% and buyers pay up to 40% and you don't see the break down unless you put in the search price without fees. Can't reach a human to speak with This is the official site of MLB contact you team to tell them that fans are being ripped off
If I can give them a zero I would. Worse company by far, worse customer service everything. They take for ever to help you and don't even help you fully. I was told I would receive a call back to talk to a supervisor or get help 10 times and no one ever called back. I had to call them back! They cause problems and don't take accountability for it nor try to accommodate you because of what they did. I do not even know how the company is still running! The BBB revoked their accredited and they had every right and reason too!
Tip for consumers:
Try to buy tickets as a birthday gift, ran into an issue. They waited so long to help me the tickets price went higher. Then I was suppose to get a call back to speak to a supervisor like 10x no one called back. When I finally spoke to a supervisor he was rude and basically said he can’t help me even though his agents caused this whole messed. Talked to another supervisor and said the same thing. How do you lack customer service so bad.
Found great seats for our event at half the price. The tickets were delivered by email, but only 1 of our 3 seats were printable. Had to dig under "my tickets" to find the full pdf with all 3 tickets to print.
Love this app! Easy to search, awesome deal ratings, and lower fees! I won't buy tickets anywhere else anymore. I love that I can search by best deal or best seat, and the fees are lower than other sites. Quick delivery too.
Great app. I always use to get my tickets. I have been using this app for a years, I couldnt be happier about it. Its easy to use, and you get your tickets on your app, you can print it at home if you want but I personally get to my events using the app
I frequently search for tickets and have bought tickets for multiple games and the process has been extremely easy. Within minutes the tickets are emailed to me and have never had a problem for any game. Will continue to use this site!
We bought four tickets to a soccer game. They were being transferred from Ticketmaster. Then we had to sign up for the soccer teams site. I did all this twice and it would not ever go any further to show the tickets with barcodes. We ended up having to go to ticket window and wait for them to investigate then print tickets for us. A man next to us was having the issue. We buy tickets for numerous sporting events and concerts. Some first hand some from resellers. Never have we had this kind of problem. It was very frustrating!
I ordered tickets and they were delivered electronically in the time frame described at the time of purchase. Hopefully there will be no problems in using the tickets to gain access to the event once we arrive.
I wish I can give them zero stars
I purchased 2 tickets on their website. They send me tickets on different dates
When I contacted them to correct the error, they told me I need to sell the tickets on my own.
They scam you with the wrong ticket, and they tell you it is final go sell it.
I wanted to have a pleasant experience watching a funny play, but ended up scammed frustrated a ripped of $442.96.
I needed one more ticket to WS for my son and found one on the day of the game. But when I purchased it, I waited for an hour without confirmation. Then was told that the ticket was no longer available at that price and had to pay $50 more. Same thing happened with the parking lot ticket. It jumped from $98.50 to over $125. I had to pay twice for the parking and did not get a reimbursement for the $98.50.
Simple process and ease of use.
We took a party of 10 to the game and we loved it.
It would be great to have the MLB teams honor the tickets to have an upgrade if the ticket holder wishes too but they dont.
Across the board fees, no matter what the ticket price is, suck. I have to get the cheapest tickets I can find, only to be pay a 25% fee. I can see paying a bit more for a more expensive ticket, but thats pricey.
They don't deserve a one star rating, but That's the lowest available. Brought tickets in 2019 for a concert in 2020, postponed due to Covid-19 and in 2021 receive confirmation for tickets to a different concert in 2023! Customer service they don't have. The attorney's general of my state wrote two letters which were not answered.
Tip for consumers:
Do not do business with seatgeek.
Products used:
Concert tickets
This place took my money, i order tickets for the john legend concert and never received any information, but notice on my bank statement that the tickets was taken out of my account, i called the number online and was told that it was just a pre-authorization and the money would go back into my account. Well it didn't the money was taken out, i called seat geek and was told they got confirmation from the seller that i received the email with the tickets, i never did. They will not refund me my money and i am not out $284.00 and never got to see john legend..
Hi Suzanne, thanks for writing in about this. Any time an order is placed, the payment processor will place an authorization hold on the form of payment to ensure the funds are available for the card to be charged successfully should the order be confirmed. In this case, it sounds as though two order attempts might have come through, one of which unsuccessful, and one of which successful. We definitely want to look into this with more detail so we can ensure you were given the correct information. Please email us at hi@seatgeek.com so we can look into this for you! Thank you.
It is very hard to transfer tickets to another person as I have tried 3 times so far and still am not able to send my tickets to my spouse. Ridiculous. I will not go on line to buy tickets anymore. I have not had this problem before.
The tickets were not given until last minute for a festival. The tickets are for a vip wristband for a festival. While other companies sent them two weeks in advance. They made me miss the festival and flights.
Purchased Maryland versus Indiana tickets on SeatGeek. Paid a premium for pretty good seats. The next day the official Maryland basketball ticket site opened and, had I waited, couldn't purchased better tickets for less. Nonetheless, satisfied then I was able to get to seeds through SeatGeek and not be concerned about securing tickets for this game.
Overall it all worked out but my first order was cancelled. The problem is that it was about 2 hours before the game and I was already on my way. I managed to buy another ticket at a similar price and was ok at the end but it could have been really bad if I hadn't found one.
I was going to a game, bought two tickets close to game time, trying to get the best deal. Every other time I've got tickets they get delivered right after that. This time, my tickets took about 20 minutes to show up, and I wasn't sure if there had been an error or not, so I just bought the tickets again as it looked as if the same ones were available. Once my tickets had been delivered I saw I had bought 4 right next to each other. I've accepted my impatience as the cause, but it sucks cause those were the most tickets I've bought in my life. Still like and will continue to use this app regardless.
Hey there Sam, thanks for reaching out about this. We do see that there were several orders made in succession on a single day, and we assume you didn't mean to put all of those orders through. This happens sometimes, and we understand it's not a great feeling.
A member of our support team will reach out to see what the best way to remedy this situation is!
SeatGeek CX Team
Email: hi@seatgeek.com
Phone: 1-888-506-4101
I love that you can view the field from the view point of the seats you are considering buying. My husband usually wants the cheap seats when we go somewhere, but when I was able to show him the difference in what you can see, Ive been able to enjoy my Giants games from the field club seats ever since! Great seats to watch great games!
Paid over $240 for tickets that never arrived. Emailed customer service two days before event who assured the tickets would arrive that day…. Not only did they not arrive that day, they never arrived period. Was told if they didn't arrive that evening to contact them. Sent multiple emails, & multiple calls. Never got a response from the emails and stayed on hold for over and hour was never connected to a rep.
First, i bought tickets during they day. Got two confirmation emails. One that day and one the next day stating that my order has came through and processed. Then, my tickets weren't showing up so i emailed them asking where they were. I received an email one day before the game stating the tickets were no longer available. HOW? So, after a long day of wasted time on horrible customer service the supervisor Sean Gil proceeded to tell me that it was the sellers fault and that there was nothing he could do for me. Horrible business, horrible service.
NEVER USE THIS WEBSITE
Hi Luke, thanks for taking the time to make us aware of the issue. It does sound like your order had been rejected by the seller, but we definitely want to make sure to follow-up and see if this situation was handled correctly. If you could send us a private message with your order details, we can take a look for you. We look forward to hearing from you.
I purchased two tickets for the Astros game and i noticed it was for the wrong date! The game was already being played if not already been done. Upon reading these reviews, I feel like i am not going to get my $60 back for just a simple date error. I emailed them, just waiting on the response (if i get one). Will give a better star rating if we get this problem resolved.
Well after a few days of waiting I got an email back and the refunded me my money! Thank you SeatGeek for working with me and realizing the situation... i would for sure buy tickets from you!
Hi Travis, thank you for sharing your experience and we're glad we were able to help you resolve your issue. We're here if you ever have any other questions or concerns. Feel free to email us at hi@seatgeek.com
I was very satisfied with my first two purchases. Had what I was looking for fast and easy for me to purchase. On point with following events, for sure I will be a regular for my future ticket purchases.
Thank you...
I checked around did my homework and got the seats for a game at what was rated as a decent price but when the tickets came... There are printed priced on the tickets let's just say I paid literally double the price that was printed on the ticket... And the seats weren't even the ones that showed up on the picture... Soo pissed off never using them again but live and learn
Hi Sarah,
Thanks for taking the time to write this review of SeatGeek and share your experience.
Please give our support team a call or write us a quick note; we're happy to speak with you and answer any questions!
All our best,
SeatGeek
E-Mail: Hi@SeatGeek.com
Phone: (888) 506-4101
https://seatgeek.com/support
The good reviews listed above are coming from people whom work at "seat geek"
Don't let any of them fool you, this website is fraudulent, and it would be a shame to see anyone else loose their money. DONT USE IT.
This Website and all of its entities working with, are under investigation currently here at the police department. Everyone Have a Merry Christmas, and Be Safe!
Sincerely,
Lt. Detective Hatchell
Hi Lt. Detective Hatchell,
We're sorry to hear that you had a disappointing experience using SeatGeek. Mind emailing us at hi@seatgeek.com so we can look into this for you?
Bear in mind that SeatGeek is just a ticket aggregator, meaning we list tickets but do not own them. That means the tickets you are purchasing are from a third party vendor. If you need to seek a refund for these tickets, please reach out to them. We will be more than happy to provide their contact info if you let us know which vendor you purchased them from.
Hope that helps!
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SeatGeek is the Web's largest event ticket search engine. Discover events you love, search all ticket sites, see seat locations and get the best deals on tickets.
Hey Travis, thanks for sharing your feedback! We'd be happy to look into this with you.
Looking at your order, it looks like you spent around $94 in all on your tickets. SeatGeek, like most marketplaces for the secondary market, uses percentage-based fees. That fee is typically around 20% per transaction (that's not split with some on the buyer side and some on the seller side - one transaction, one transaction fee!), but varies a bit from one seller to the next - in this case, it was around 16-17%. This is a pretty normal amount for the secondary market, even a little low, and it's what we need to charge to be able to cover the cost of our services, our people, and everything that we need to provide what we think is the top ticketing experience out there.
I hope this helps clear up your experience and gives you an idea of what to expect in the future! If you have any more questions or concerns on this, please feel free to give us an email or a call and we'll be happy to help.
SeatGeek CX Team
hi@seatgeek.com
1-888-506-4101