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SeatGeek has a rating of 2.3 stars from 2,548 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about SeatGeek most frequently mention customer service, credit card, and phone number problems. SeatGeek ranks 239th among Concert Tickets sites.
This company does not typically respond to reviews
While purchasing tickets for Cabaret on Broadway, I accidentally purchased tics for the wrong date (had 2 windows open!). I immediately realized my mistake, found a customer service phone number and called. I explained what happened to 'Kate', and was told that it may be possible to exchange tickets for the date I actually wanted. About 4 hours later I received a call back with a confirmation that the exchange had gone through and that my new tics were available on the app. I know that SeatGeek policy is that all purchases are final, but because these tics were a few months out they were able to assist. I appreciated the customer service.
The seller pay 10% and buyers pay up to 40% and you don't see the break down unless you put in the search price without fees. Can't reach a human to speak with This is the official site of MLB contact you team to tell them that fans are being ripped off
Process for buying tickets is straightforward and it's easy to set the filters to get the range or type you want
Easy way to buy tickets and see the actual row you are sitting in before you buy. I would use again.
Site is easy to use to find the tickets in your price range and preferred area of seating. Will use again.
If you use SeatGeek then you will do so at your own peril and will be subject to lack of customer service and the selling of tickets using deception. I purchased nearly $5K of tickets for a prime sporting event three months in advance and SeatGeek did not adequately disclose that ticket delivery would be game day pickup only. Their position was that at an unknown point of time, an unknown seller, will contact via email (which could be directed to spam) and provide delivery of the tickets at an unknown location. They flat refused to identify the seller and allow me to make arrangements to have the ticket's delivered via registered mail to a post office box with insurance. Most companies in the industry will provide electronic delivery services and not force a "gameday situation that is totally FUBAR". To add to the misery, my purchase was a gift to a business associate and I had not planned to attend the event, therefore costing me a day's pay plus over six hours of driving expenses as I will not place this burden on a client. SeatGeek's customer service & ethics are totally unacceptable and I WILL NEVER USE THEM AGAIN UNDER ANY CIRCUMSTANCES!
I have always used Stubhub, however, I think SeatGeek might have lower prices and I like the way you can shop by the total seat price rather than guessing what you are spending.
Purchased tickets Dynamu vs Nashville FOR MAY 14 730PM. TODAYS 13 AND STILL NO TICKETS BUT THEY SURE HAVE MY MONEY... DO NOT USE THIS SERVICE
$50 EXTRA DOLLARS IN FEES FOR THIS BS
Buying Orioles tickets was easy, relatively fast and SeatGeek showed which tickets were a good deal or not.
Obviously my fault but still mad. Had to buy tickets twice. Why do I have to type 100 characters. How is this not 100 characters
I just wish that you could see exactly what seats you were buying - not just the row. For a theater it makes a big difference.
Seats were great and great prices! I've used seat geek before and have yet to have a bad experience. Will definitely use for future purchases.
Seat geek is awesome good job on the deals couldnt ask for anything more I will tell everyone to use seat geek all the time
Last year i bought tx rangers tickets, i was able to download with ease.
This yr. Transferring of tickets was and still is so confusing
Hey There!
We completely feel the frustration with the change, MLB has started requiring the usage of their new MLB Ballpark app this season. Which means we need to fulfill orders through that app for many teams instead of directly in our own app.
Please know we are here to help with any confusion, you can call us at 888.506.4101 or email us a hi@seatgeek.com and one of our reps will make sure to help!
Warm Regards,
SeatGeek CX Team
Seat Geek makes it easy to find a great deal on tickets. The colour coding allows you to find the best bang for your buck.
Your platform is amazingly easy. I buy tickets with great confidence. I love the rating feature for the best value, it makes things super easy.
Bought baseball game tickets. Game got rescheduled to another day for a day we could not make. Would not refund or credit purchase. Total loss.
Products used:
Service
To this point I am pleased and ease of the process. Would like to see an easy way to print the e ticket if possible.
I went to have my ticket scanned and I was told the ticket had already been used. Very dissatisfied and will never order here again.
Always the best events and simple to find tickets. I like the zoom in feature to see where my tickets are Love using seat geek!
Hope it goes as well when I use my tickets when my brother and his friend and grandson get to AT&T Stadium in Arlington Texas to watch the Texas State Football Playoffs
Bought the tickets as I was walking out the door to the show. They downloaded 2 minutes later Great service!
Had an amazing experience with SeatGeek. Overall its fast, easy, and overall a great experience. Would highly recommend to anyone.
Quick ticket delivery! Easy to use and the prices were reasonable. Will use SeatGeek again for my next ticket purchases!
Sad that you exploit multi days events. Can't buy two different days in one transaction. Extra $50 in ticket fees.
Hi Brennan,
Thank you for reaching out. Truly sorry for any initial confusion with the ticketing purchasing process. Kindly note, here at SeatGeek we're a marketplace, so there are many sellers/partners who seller through our site. It looks like you may have purchased two different tickets from two different sellers. Again, sorry for any confusion.
However, in regards to the fees we alway make sure that they're the industry norm. Ticketing fees are included in all ticket prices across the industry. Some companies include the pricing in their price without showing it upfront. Here at SeatGeek, we pride ourselves with being super transparent, which is why we have the option on the order page to look at prices with or without fees.
Again, apologies for any initial confusion. If you have any questions at all, please feel free to reach out to us at hi@seatgeek.com and we'll surely take care of you.
Stay Safe,
CX Team at SeatGeek
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SeatGeek is the Web's largest event ticket search engine. Discover events you love, search all ticket sites, see seat locations and get the best deals on tickets.
Hi Daryl,
Truly sorry for any inconvenience initially with your transaction. I do see that we were able to get this issue fully resolved for you with a full refund. Again, we truly apologize for any inconvenience. We're working with our sellers everyday to ensure an issue like this doesn't happen again. That said, glad we were able to get this resolved for you.
We hope to be able to make a better impression on your during the order process in the future. Please feel free to reach out to us at hi@seatgeek.com if you need anything else.
Stay safe!
CX Team at SeatGeek