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SeatGeek has a rating of 2.3 stars from 2,548 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about SeatGeek most frequently mention customer service, credit card, and phone number problems. SeatGeek ranks 239th among Concert Tickets sites.
This company does not typically respond to reviews
While purchasing tickets for Cabaret on Broadway, I accidentally purchased tics for the wrong date (had 2 windows open!). I immediately realized my mistake, found a customer service phone number and called. I explained what happened to 'Kate', and was told that it may be possible to exchange tickets for the date I actually wanted. About 4 hours later I received a call back with a confirmation that the exchange had gone through and that my new tics were available on the app. I know that SeatGeek policy is that all purchases are final, but because these tics were a few months out they were able to assist. I appreciated the customer service.
The seller pay 10% and buyers pay up to 40% and you don't see the break down unless you put in the search price without fees. Can't reach a human to speak with This is the official site of MLB contact you team to tell them that fans are being ripped off
I always turn to seat geek they never fail me. Thanks to seat geek I can access my seats alot easier than other companies.
Everyone sitting next to us got there tickets for much cheaper Ive persoanly never paid that much for tickets especially to a empty stadium
The seat location was described properly. Using the app at the park worked well. Received tix quickly.
So easy to use and quick response and delivery of tickets! Well never use anher app for tickets again :)
All is good I was very pleased with the seating and service providers. Location of seating we all where very happy with them... pricy buy good.
On Friday June12th I did an online search for Prince tickets for the 8pm show on June 14th at The Warner Theatre, in DC. We selected and paid for 2 tickets for the 8pm show in seats located in the mid-balcony using Ticket City via Seat Geek. At the time of placing the order they just gave a confirmation code and no other details confirming the seats or performance time. We received the 2 tickets 12hrs later for seats located in the orchestra section and for the 11pm show. We called Ticket City to query the mixup and they blamed Seat Geek saying that seat geek were selling tickets for the 11pm show under the guise of the 8pm show. The ticket agent admitted that many other customers had the same problem/complaint. Even though my credit card statement clearly states that I bought the tickets from Ticket City, they are refusing to give a refund for the tickets saying they held up their end of the deal in providing the tickets. Ticket City suggested we contact seat geek saying they were the ones responsible for the ticket/seat mix up. Ticket City refuse to take any responsibility claiming they are a reputable company. Seat Geek do not have a direct telephone contact number and online reviews claim Seat Geek to be fraudsters. We have emailed seat geek and have not yet had a response. My advice is to never use Ticket City OR seat geek. I am now stuck with 2 tickets (that I paid $578 for) to a 11pm show that I did not want to go to. I wanted tickets for the 8pm show.
Hi Joanne,
Apologies for the late reply here and for the mistaken listing. Hopefully, you heard back from our customer service team and been refunded by now, but if you have not, please let us know! We'll do everything we can to make this right.
We've expanded our customer service team, and we've set up a phone line since you first contacted us in June, so we should be better able to resolve this in a timely manner for you. You can reach the customer service team at hi@seatgeek.com or at (888) 506-4101.
I found tickets for the Beyoncé concert in Atlanta on Seatgeek! I found great seating for a very good price! I will always use seatgeek from now on!
Could not find my tickets on the app until I updaged the app. Would have been nice to know that I had to do that.
I'm disgusted by their commercials. They're gross and I'm NEVER going to buy from SeatGeek because of this.
Have been patiently waiting for a good price for seats on the side of the stage, hit a homerun good price six rows. Gman
I was easy to do and easy to follow. The only trouble was I had a password with Ticketmaster and didnt realize it. Not an issue.
I found the tickets I wanted at the best price available. I really like the deal score feature so that I feel like I'm not overpaying.
The ease of getting the ticket on my phone was great and the option of searching by price and servic charge was wonderful
My experience with seetgeek was flawless. Thank you for making my ticket purchasing easy. I will use seetgeek for all of my ticket purchasing needs.
I got tickets using Ticketmaster. I have app but I couldn't use it. It was only on line to get tickets from Ticketmaster
Sucks there's no insurance on these tickets. I got sick and spent 230 on these tickets and couldn't make it
Hi there Abbigail,
Thanks so much for the feedback, here. We totally understand the frustration of not being able to attend an event you're excited for, and we're really sorry to hear you were unable to make it! Unfortunately, since we're a platform on the secondary ticket market (comprised both of professional sellers, and folks like you who cannot make their events, and are reselling their tickets to recoup the cost), we do have an all-sales-final policy that, in order to be fair to our sellers, in most cases we do have to adhere to-- with the exception, of course, of when the event itself is canceled.
When folks aren't able to attend the game or show they bought tickets for, we always suggest reselling tickets in the SeatGeek Marketplace. This is a great way to recoup the money spent to purchase the tickets, or even turn a small profit! We see a super high success rate among our users who choose to sell their tickets back on the Marketplace, and we love helping to get tickets into the hands of fans who can use them, while also helping users like you make back what they spent. Not being able to attend the event is bad enough; resale on the Marketplace acts as a small silver lining.
If you have any other questions regarding this or any other order on our platform, please don't hesitate to reach out to our CX team directly at the e-mail address or phone number below.
SeatGeek CX Team
hi@seatgeek.com
1-888-506-4101
During the day of the event the tickets I purchased wouldn't show up on the day of the event, causing me to miss the event.
Best place to get or sell Dallas Cowboys AT&T Stadium home game tickets.
NFL Wild Card game 2019. Cowboys beat the Seahawks. Best game ever!
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SeatGeek is the Web's largest event ticket search engine. Discover events you love, search all ticket sites, see seat locations and get the best deals on tickets.
Hey Alexis, thanks for letting us know about your experience!
As you might know, SeatGeek doesn't sell tickets ourselves - rather, we're a service, and our Marketplace connects buyers and sellers on the secondary market. We work to help buyers find the very best deals in a lot of ways, but we can't control what sellers ultimately choose to sell their tickets for. Sellers instead post the tickets at whatever price they want to sell at, and buyers get to look for the best deals and choose which ones they want to buy. This means that it's pretty normal for there to be price fluctuations on the secondary market - cheaper tickets get snapped up during high demand times, while sellers price much lower if they aren't selling much.
We'll typically be able to help you find the best deals at the time you choose to purchase, but if getting the very lowest possible price is important to you, try checking in from time to time and watching for price drops or unexpectedly awesome deals to pop up. I also recommend making sure to check whether tickets are still available at the box office - if the event isn't sold out, sometimes the best deal is going to be straight from the source.
I hope this helps clear up what to expect when it comes to pricing. If you have any other questions, please don't hesitate to call or email, and we'll be happy to help.
SeatGeek CX Team
hi@seatgeek.com
1-888-506-4101