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SeatGeek has a rating of 2.3 stars from 2,548 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about SeatGeek most frequently mention customer service, credit card, and phone number problems. SeatGeek ranks 239th among Concert Tickets sites.
This company does not typically respond to reviews
While purchasing tickets for Cabaret on Broadway, I accidentally purchased tics for the wrong date (had 2 windows open!). I immediately realized my mistake, found a customer service phone number and called. I explained what happened to 'Kate', and was told that it may be possible to exchange tickets for the date I actually wanted. About 4 hours later I received a call back with a confirmation that the exchange had gone through and that my new tics were available on the app. I know that SeatGeek policy is that all purchases are final, but because these tics were a few months out they were able to assist. I appreciated the customer service.
The seller pay 10% and buyers pay up to 40% and you don't see the break down unless you put in the search price without fees. Can't reach a human to speak with This is the official site of MLB contact you team to tell them that fans are being ripped off
Easy to use, easy to view tickets on your phone, and you'll know what you're going to pay per ticket before you get to the checkout. Because they tell you up front the price with fees. I hate being surprised at checkout with fees that are almost the same as the ticket price itself.
They got the tickets from ticketmaster and you will need to pay additional fee for that (more than 40% of the ticket fee). If you purchased two tickets then you will never find a way to get the tickets returned or reselled. It just like they just forced you to buy it. This is very terrible.
For all their talk about refunds etc, its taken over 6 months and they somehow still haven't processed it. The little communication I've received from them they continually blame my bank (Who I've spoken with, and I've never had an issue with them processing a refund quickly). Total BS. SeatGeek, what kind of rinky dink operation are you running?!
Acquired tickets to a yankees/nationals baseball game, and was very satisfied with my purchase. Having your tickets right at your phone and the ability to send the ticket image between users is great. I appreciate that after sending your ticket to your friend who's coming late, that ticket is no longer in your inventory. No confusion
Thought we were sitting front row and werent even close. You need to get your seating chart updated. I understand if you cant sell those tickets but I wouldve paid $15 less for the row behind me. Not cool stealing peoples money.
Purchased seats for an event at the box office day before show... NO tickets received via email. Decided to call customer service wait 1hr 11min for an agent. Provided multiple forms of identification of payment including last 4 digits of card # waited over 3hrs for issue to be unresolved. Needless to say I was beyond upset and frustrated. I'll just stop here bc the amount already wasted has been overwhelming but this company needs to be audited and large venues need to stop using them.
I wish I had read the review before purchasing 7 tickets because I was charged but was never able to access the tickets. The company refused to acknowledge there was a problem with their email and the access code and therefore refused to refund my money. To make it worse the person at the company I spoke with kept trying to point the blame on me that their email didn't work and kept giving me the same run around scripted answer every time he came back from "speaking with someone about the situation". Completely fraudulent company if you ask me.
Hello Alyssa, we apologize if you were unable to access your tickets! Without having access to the specific order, we aren't able to determine exactly what may have occurred that prevented you from having access to your tickets. However, we'd be more than willing to take another look at the order and see if we can get some answers for you. If you'd like, please reach out to our customer support team via email hi@seatgeek.com so we can make sure you received all of the correct information regarding ticket delivery. We look forward to hearing from you so we can make sure to look into this.
Update: SeatGeek did ultimately provide a refund to my original form of payment. Having said that, it took a post to Twitter to have them honor their word.
I was shopping for tickets in two cities. Somehow one city was charged to my credit card without me finalizing the purchase. SeatGeek said they would refund to my original form of payment but processed it as a credit for future purchase. They admitted they have it on a recorded line that they offered me a refund to the original form of payment but will not correct the transaction.
I recently purchased tickets to Absinthe at the Spiegeltent - Ceasar's Palace in Las Vegas. In the process of my purchase I picked the wrong date but as soon as completed my orders I knew I had made a mistake. Guess what…Seat Geek does not give a crap that your out several hundred dollars! There is no customer service to correct the error. No way to exchange. It is really sad. I will NEVER use this trash app again and I suggest anyone considering doing so… DON'T or you may have to take one to the chin like me
Bought a 220$ Ticket 2 rows behind home plate In the diamond club to see Phillies-Dodgers. When I got to the park, my ticket was scanned and it said Invalid. After many phone calls and emails, and waiting around for over 2 hours. Alex from Fan Exchange or Seat Geek helped contact the seller and he was able to meet me by 7:05 with the actual tickets from the Phillies. What if this guy couldn't have met me? I would have been out of luck. After reading other reviews I see this is a common thing to happen with SeatGeek. I will now gladly pay the extra 25-50$ on stubhub so this kind of thing never happens. I advise you to do the same. Stick with stubhub.
Ben, we are so grateful that you took the time to give us this feedback. SeatGeek is primarily a search engine that aggregates hundreds of ticket sellers, including the vendor Fanxchange. I'm glad that you were able to eventually resolve your issue with Fanxchange but we take these situations VERY seriously. Please email us at hi@seatgeek.com so that we can find out more details and look deeper into the negative experience you had.
I purchased 4 tickets 6 weeks ahead to attend an baseball classic game, in Miami FL. I called many time which I was put on on hold several times and when I was able to speak to someone, I didn't get a straight answer about my tickets arriving. Tickets arrive three days prior to the event which I couldn't attend now because I didn't know if I had tickets for it. The same day I spoke to seatGeek representative who told me that the tickets had been removed from my names due to the latest arrival. It's been almost 3 months now and I still haven't received my money back. I feel like a was robbed. I did not attend the baseball game and I lost my money as well...
Hi Jerry, thanks for leaving this message, and hopefully I can clarify a little bit about what happened here and make sure this is right for you.
Regarding the tickets not being delivered until a few days before the game--some venues, performers, and teams have policies in place that do not allow tickets to be issued to the secondary ticket market until a certain time prior to the event date. Each team, venue, and performer is different--some performers don't release tickets until 24 hours prior to their shows, some sports teams don't release their tickets until 72-24 hours prior to the game itself. While it's not actively a policy across every ticketed event, it is something we're seeing more and more often and is a direct result of these teams and performers wanting to make their tickets as secure as possible. We know that it's not always convenient, and we recognize that if it's not something you'd experienced in the past, it can be confusing and nerve-wracking. We do our best to make our users aware of these situations as policies fluctuate, but we do genuinely apologize if that information wasn't provided to you with clarity.
That being said, it sounds like one of our representatives may have offered a courtesy buyback due to your inability to attend the game once the tickets had been issued. While rare, SeatGeek does have the ability to offer this option at its discretion for users who cannot use the ticket they'd purchased. If that's the case, you should have absolutely received the funds for the full amount you'd paid when the tickets were removed from your account. If you haven't received those funds, and you were offered a buyback, that's something we definitely want to look into. In order to do so, please send us an email referencing your Order ID to (hi@seatgeek.com) so one of our representatives can take a look at the status of that refund.
We are sorry about any confusion that may have happened with these tickets! We look forward to hearing from you so we can make sure we look into this.
Had trouble getting tickets on app after purchase. Chatted with rep online and was advised to use another ticket agency after my credit card was charged $1000 or wait 24 hrs to see if charges went through. Asked to speak to a supervisor and rep ended my chat without resolution. 30 minutes after being hung up on without resolution my tickets came through. Had I gone to another ticket agency I would of had double the tickets. Wasn't impressed. I will use another ticket agency next time.
Fast and easy transaction! Went to two games and sat in two different areas. For the first game, I added to my calendar and didn't like the way it kept giving me alerts even after the game was over. Didn't add to my calendar for the second game because that was annoying. Otherwise a great experience and my team won! Go Rockies!
My first purchase on Seatgeek could not have gone smoother. I purchased seats for Ed Sheeran about 6 months ago off of the site, and was a little bit worried about the legitimacy of the tickets based off of some of the reviews that I've read. Seatgeek was incredibly helpful throughout the entire process, answered all of my questions in a timely matter while simultaneously easing my worries about fraudulent tickets. We even received an unexpected seat upgrade a few days before the show (to the 10th row!). The in-app tickets were a breeze, and we had an absolutely amazing time at the show last night. Huge props to this company and their awesome customer service. They've gained a lifelong customer.
The tickets I bought were not clear and after I bought them I realized its not the correct ones I thought I was buying. Customer service will not help at all. They will not refund, let me resell and they will not let me send to someone else until its 72 hours before the concert. Absolutely ridiculous. Don't buy from SeatGeek seriously. Use Ticketmaster or something else.
I purchase to tickets for Valentines Day for Andrea Bocelli in 10/22/2017 thinking i be the 1st. To get my tickets & when i got to gate at Amalie Arena i told by agent the tickets were no GOOD! What a crap of $#*! when i call them they said there going to; look in to it? I paid 486.00 for these 2 seats & i hope i could get my money back or it's to small claims court!
Purchased tickets to an event on 9/7/18. Event date was 12/7/18 and the tickets were confirmed to be delivered on or before 12/5/18. As of the writing of this review, we still do not have the tickets. Have made multiple calls to Seatgeek and told the same thing. They don't have the tickets and don't know when the seller will provide the tickets, but just keep waiting. After my most recent call, they have refused to provide either a refund or comparable tickets even though they have already violated their confirmation agreement. To sum it up, we paid for tickets that they will not provide to us. DO NOT USE SEATGEEK.
Poor customer service. Purchased tickets through the seatgeek site, they delivered the tickets in another app (ticketmaster) and refused to refund or help or do anything once I realized they sent the wrong tickets. On the same note, ticketmaster refused to help since the tickets came from seatgeek. Seems like they mutually benefited from this inter-company transaction, and neither company was willing to work with me AT ALL. Seems shady all around.
Hi Jake,
I wanted to make sure I got in touch with you regarding this review. I've taken a closer look at your case and I definitely understand your frustration here, but I'd like to explain why things happened this way.
After placing your order with us on 1/6/2020 you reached out via email admitting that you had "accidentally purchased tickets for the wrong day" and asking for a cancellation. This wasn't a situation where we sent the incorrect tickets your way, and in the rare event that a system error causes issues with an order our users would be protected by our Buyer Guarantee.
Though we can sympathize with the mistake, and understand how easy it is to see "Vegas Golden Knights at Montreal Canadiens" and assume that the Knights were hosting, SeatGeek is a platform that connects buyers with ticket sellers. We don't hold inventory, so once an order is submitted to a vendor, we are unable to refund, cancel, or exchange it. The vendors we list also have a general policy that all sales are final.
I appreciate the promptness of your initial outreach. Because you noticed your error quickly, you could have listed the tickets for resale to try to recoup your money on this order. We would have been happy to walk you through that process to help you explore every option. Check out our Help Center article for more information: https://support.seatgeek.com/hc/en-us/articles/360007200094-Can-I-get-a-refund-or-cancel-my-order-
Please let me know if you have any questions and I'd be happy to address them with you.
Best wishes,
SeatGeek CX Team
SeatGeek provides great service. Seat choices are excellent too. The biggest difference for me is that the prices just blow the other apps away. Just bought 2 tickets for 50% of what the "other" seat app wanted... no contest, SeatGeek is #1
My event that was scheduled March 30th, 2020, was cancelled due to COVID 19. The website clearly states that in this case, you would receive a 100% refund. Its July 21,2020, and no refund.
Never again.
I have used SeatGeek for a few ticket purchase and have always gotten a better deal than friend who attended the same shows but used another ticket app. Never had any issues with using the tickets like I had with other sites.
Bought ridiculously cheap tickets from this site for a Norah Jones concert. Found tickets 3 days before the event after being directed to the site by an acquaintance. Paid 1/3 of what the venue charged. I'm sure that price was because of the proximity of the concert dates and the seats had not been sold. Scored 3rd row center seats! Easy peasy process. I don't know what hassles the other reviewers experienced, but my experience was excellent!
I highly recommend not to use this company.
StubHub and Ticketmaster are far better. I got the worst service ever and was lied to repeatedly. I purchased a ticket on 9 Oct for an event on the 22 of Oct. I never got my ticket. After 15 emails back and forth and at least 6 phone calls I got fed up and demanded a refund that I haven't received yet. I was told I would have it so many times I knew it was a lie before they even said it. I have email proof where I was told I would get it and it was a lie. I was told we would call you back in 4-5 hours never to get a call back. It was terrible. I went on Ticketmaster and got my ticket within 5 minutes. Seat geek is trash and i will not use it again. Deleted that app immediately. Now I want my refund. DO NOT USE THEM.
I wish there was an option for Zero Stars.
Great idea, poor execution. Basically a kayak.com for tickets in the secondary market. Unfortunately it doesn't really work - I tried to search for Book of Morman tickets and the search engine only showed 3 dates for the next month, whereas a quick check with stubhub shows there are secondary markets for all dates.
Hello Nils,
Thank you for taking the time to write this review of SeatGeek and share your experience.
We're truly sorry to hear about your experience. We would love the opportunity to discuss this with you further!
All our best,
SeatGeek
E-Mail: Hi@SeatGeek.com
Phone: (888) 506-4101
https://seatgeek.com/support
I have been very satisfied with seatgeeks very prompt service. Tickets as soon as they are confirmed are sent right to my phone and super easy to access to get into the games. Will definitely be using seatgeek again for tickets.
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SeatGeek is the Web's largest event ticket search engine. Discover events you love, search all ticket sites, see seat locations and get the best deals on tickets.
Hi Brian, thanks for bringing this issue to our attention, and we're sorry about this! We do see that you'd purchased tickets in Row A, and our site doesn't account for rows AA-HH in two of the section of this venue.
We've sent that issue over our mapping team to get corrected, and in the meantime a member of our support team will be reaching out to you to make sure you're compensated for this.
SeatGeek CX Team
Email: hi@seatgeek.com
Phone: 1-888-506-4101