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SeatGeek has a rating of 2.3 stars from 2,548 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about SeatGeek most frequently mention customer service, credit card, and phone number problems. SeatGeek ranks 239th among Concert Tickets sites.
This company does not typically respond to reviews
While purchasing tickets for Cabaret on Broadway, I accidentally purchased tics for the wrong date (had 2 windows open!). I immediately realized my mistake, found a customer service phone number and called. I explained what happened to 'Kate', and was told that it may be possible to exchange tickets for the date I actually wanted. About 4 hours later I received a call back with a confirmation that the exchange had gone through and that my new tics were available on the app. I know that SeatGeek policy is that all purchases are final, but because these tics were a few months out they were able to assist. I appreciated the customer service.
The seller pay 10% and buyers pay up to 40% and you don't see the break down unless you put in the search price without fees. Can't reach a human to speak with This is the official site of MLB contact you team to tell them that fans are being ripped off
I learned about seatgeek from the Bill Simmons podcast so I have tried it twice. The switching from seatgeek to AXS was annoying the first time but I understand why it happens.
This time the tickets showed up quickly, but when I transferred them they never arrived at their destination. I think the issue is with AXS, but I think they are one of your partners, right?
Best case is to have one app that can do it all.
They say you get a refund if the game is cancelled. My purchase game was cancelled. The team box office will not honor my tix for another game therefore rendering mine useless. After email snubs and a call with a agent who wouldn't even give me seatgeek credit, has taken money for a service not delivered. She tried to talk around my issue and reference company policy. Which is in my favor according to what the stipulations are. I provided documentation and a chance for them to provide "Customer Service" so I have useless tickets and no recompense?! Sounds like a scam to me.
I purchased 2 different orders of the highest rated tickets SeatGeek rated only to receive an email the next day from the seller notifying me that they couldn't fulfill my orders. When I called the seller (not SeatGeek, despite purchasing it through their platform) they told me that their supplier had already sold the tickets, or simply chose not to fill the order.
Extremely poor user experience - I'll stick to stubhub.
Hi Larry,
We're really sorry to hear you've had this frustrating experience with a purchase you made on SeatGeek! We know it's important that you have total confidence in any purchase you make on our site, and in any case that any of our sellers can't provide the tickets you ordered-- for any reason-- they're required to provide you with upgraded or equivalent tickets, or a refund at 120% of what you paid. Looking into the purchase you cite above, I don't see any notes about the seller being unable to provide your tickets, which is aberrant; any seller of ours that is unable to fulfill the order as listed is required to go through us to get a resolution with the customer. If this hasn't been the case, then we definitely need to follow up with both you and this seller to make sure you're taken care of.
There are several things we would love to discuss with you regarding this situation to make sure we get you taken care of as quickly and completely as possible. We're going to send you a private message for more details, but rest assured, we definitely hear you, and want to make sure this gets taken care of and figured out ASAP.
SeatGeek CX Team
hi@seatgeek.com
1-888-506-4101
It was easy to purchase tickets to the match using the SeatGeek App. We were able to get good seats at a reasonable price. Sadly, the Thorns ended up in a draw... can SeatGeek guarantee a win next time?
This was my first time buying tickets from SeatGeek. It was actually really easy, and I noticed that the seats were actually cheaper than other sites. So easy having the tickets on my phone. Will definitely will purchase again
I had terrible experience as bar code was not seen in the email. I bought ticket from seatgeek website using my computer. I got confirmation code, seat number in email. But security person did not allow me to enter as the email did not have bar code. I had to download app, sign up and even providing correct password did not work in seatgeek app. Although, i reached to gate before match started but as i had to go through all the hassles, I and my family reached to the seat after the first half of match was over. Just wondering - why they just sent confirmation code, seat number but no bar code in email?
They do not confirm that sellers have the tickets. Sellers can sell you tickets and have you waiting to receive them. You will receive an email saying sellers has sent your tickets. Check your, email, spam ect. Then when you notify seatgeek the tickets where never sent... well good luck. Meanwhile the seller waits to see if the tickets increase in value. If they increase they will cancel your purchase the day before the event leaving you ticketless and back looking for tickets 24 hours before the event. All seatgeek does is refund money and that takes 7-10 days so when you do find other tickets you have to have extra money to pay while money is refunded. Nightmare! Use stubhub or vivid. Seatgeek is a trash company.
Products used:
None
I use seat geek primarily for ticket buying and selling. I love the interface, for buying I'd give it a 4, only issue is sometimes games freeze up due to delays or rainouts or other issues.
For selling, Seatgeek makes it easy to resell tickets, but the 20% fee is insane. Stubhub, well known as the biggest in the business, is only 15%. Tickpick is 10%. Many times I buy on seatgeek, and sell on one of these to save myself money. That's gotta come down to match them at least. Also, again with rainouts or other issues, tickets freeze sometimes. Overall a 2 for selling, but severly because of the crazy fees.
Kind of a pain of a process to resell tickets. Big thing is watch when buying so called parking passes for the event. Through seatgeek we were told needed to buy parking pass. We did so at a cost just over $200. Ouch when we arrived at the event. The cost for parking at the location we prepaid for was $30... so at the very least contact the garage or area before paying such a ridiculous amount. Lesson learned on my end
Tip for consumers:
double check before you buy on parking passes. way over inflated
Products used:
game tickets and parking pass
Site works well and you can see the stadium availability quickly. Also with the price and fees upfront it's much easier to compare prices. Then after deciding it's very easy to purchase and redeem the tickets.
Was fast and very user friendly. Went out of town wanted to attend a MLB game was able to find great lar minute tickets. They were downloaded to phone and had no issues at gate. Entire transaction was very smooth and a great experience.
Really didn't like going through all the hoops to try to get my tickets. I've used you 3 times now and it been 3 different experiences. The last was the worst. Just let me use one account with one app to use my tickets.
Everything works really well and its easy to find good deals. My new favorite ticketing app!
Its nice to have everything in one place. I often check back daily to see if any deals have changed. I tell all my friends about the app!
They suck. Bought tickets to a Dallas Stars game and never got my tickets. Live chatted with 3 people to get my money back and still haven't gotten a refund. Its been a month since I bought the tickets. It was just a scam.
Tip for consumers:
Don't use this site.
Products used:
None
Daughter bought her Dad two tixs to see Rams/Broncos at LA Coliseum. Upon arrival our one ticket scanned fine but security said other tix was at the moment, being sold on line (after it was already paid for). What a hassle. Security took our phone in the back room, looked through it, and wouldn't honor tix because it was being resold on line. Luckily, the Coliseum was nice and gave us two new tickets. Could you imagine if it was playoffs? We wouldn't have gotten in. I will never use SeatGeek
Bought some tickets for a Temple football game against UConn and the seats were amazing. Little did I know that they came with a full Buffet. Although they were not showing as a great value they ended up being an amazing value. Pleasantly surprised
I made a last min purchase, wanted to go out and have some fun with my 9yr old. Lost the game but it was nice to have that option. Not to mention the seats. Super good seats for the price and on short notice.
Seatgeek sold me very obviously fake tickets. It is scary that they have no validation process, mine had been photoshopped. It was a sold-out concert (which is when you would expect fraud to happen most often, obviously) and they had no tickets available so I could not get in without paying 3 times as much, which they have no way of reimbursing you for. They need to be more diligent about ticket review and reserve pools of tickets for sold out shows to ensure their customers get in. Refunds dont matter if the show is sold out and I am already there.
Decided last minute to surprise my husband with tickets to the Blackhawks game. I got seats on center ice six rows behind the penalty box. And the price was reasonable. My husband and his friend had a great time and that made the whole thing worth it.
My son purchased 2 tickets to the Justin Bieber concert on March17th
2020 from seat geek $644.48. The concert was postponed several times and finally canceled by Justin Bieber via CNN and other news outlets. Multiple attempts to obtain a refund have failed even after emailing on March 1st 2023 with Gabriella from Seatgeek customer service, who promised a full refund with one to two weeks. Three months have elapsed since then and still no refund!
I purchased a parking pass for a Braves game which cost $41 dollars and they added a $12 fee plus a delivery fee.
The problem they transferred the pass through Ticket Master. I am IT so know the system but no luck, I never was able to get the pass...I just lost over $65 dollars.
Danger don't use SeatGeek, I should have read all the awful awful AWFUL reviews.
Tip for consumers:
Don use SeatGeek .....
Products used:
Braves Parking Ticket
I enjoyed not being hit with that $35 surprise at checkout. SeatGeek shows you the entire price in the search so you know what youre paying before hitting the checkout. Always my first and usually only stop for tix
My favorite part of the site is it allows you to search for tickets and see the total with fees included. Other sites make you enter your payment info then hit you with the fees at the end. I like to know my total before checkout.
I was visiting Boston and bought tickets to a show, everything worked smoothly, except that it wouldn't accept international phone numbers. If that is fixed it would be a lot easier to use as a foreign visitor.
Purchased 6 tickets to a Nats game three days prior to the event. The site says don't be surprised if you don't receive tickets until the day prior or even the day of the event. On the day of, still no tickets. Reached out to SeatGeek and learned the seller was now unable to fill the order. Literally learned this whole on the Metro headed to the game. While SeatGeek customer service was as helpful as they could be (refunded money AND provided a 20% supplemental compensation, the end result was traveling downtown to the game and NOT being able to actually go to the game (all other seat options were through the roof in cost). Will never again use this site…they don't actually control the tickets…simply a paid intermediary and can't guarantee delivery of what you purchase…miserable experience for our immediate family and extended family visiting from out of town.
Products used:
Purchased items never received.
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SeatGeek is the Web's largest event ticket search engine. Discover events you love, search all ticket sites, see seat locations and get the best deals on tickets.
Hello Mike, this definitely sounds like there might be some confusion here. Without having your exact order number, it's hard to provide completely accurate information. However, going from the information you've provided, it sounds like these might be tickets to a rained out MLB game that you're referring to. As SeatGeek is the secondary market, our sellers don't always have the option to provide refunds for exchanged games. For instance, if the original tickets are valid for the postponed game (regardless of the reschedule date) the seller will not be able to offer a refund. In the event that the game was cancelled and not rescheduled, or the game was rescheduled and the original tickets are not valid for the rescheduled date, we can definitely reach out to the seller to request a refund. The exact policy regarding refunds and exchanged differs depending on the specific team policy for each game, and there can be many different scenarios that need to be considered. If your game was cancelled and not rescheduled or your tickets were invalid for the rescheduled game, please send us an email to hi@seatgeek.com so we can ensure this is looked into for you. Thank you.