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SeatGeek has a rating of 2.3 stars from 2,548 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about SeatGeek most frequently mention customer service, credit card, and phone number problems. SeatGeek ranks 239th among Concert Tickets sites.
This company does not typically respond to reviews
While purchasing tickets for Cabaret on Broadway, I accidentally purchased tics for the wrong date (had 2 windows open!). I immediately realized my mistake, found a customer service phone number and called. I explained what happened to 'Kate', and was told that it may be possible to exchange tickets for the date I actually wanted. About 4 hours later I received a call back with a confirmation that the exchange had gone through and that my new tics were available on the app. I know that SeatGeek policy is that all purchases are final, but because these tics were a few months out they were able to assist. I appreciated the customer service.
The seller pay 10% and buyers pay up to 40% and you don't see the break down unless you put in the search price without fees. Can't reach a human to speak with This is the official site of MLB contact you team to tell them that fans are being ripped off
Their Listings are misleading if you do not read them carefully. If you find one and leave it, and try to return to it, you may get a separate seat listing. Attempt to merely exchange was greeted with long phone wait and garbage line that it was already accepted, and they could not merely exchange it.
I had purchased tickets for an NBA game through ticket-master, i then went. To receive my tickets on seat geek, when i clicked accept tickets the website glitched and clicked decline, i now have the money removed from my bank account with no tickets to the game and have been trying to get into contact with the support team for nearly 2 weeks with not even a response, terrible customer service and definitely will not be using this site again
Tip for consumers:
DONT USE IT
I bought 4 tickets for me and three other friends. I was informed later that I would have to work that weekend. So I returned the tickets under the impression that they would be REFUNDED because the stupid site said "Refundable until Sept 28" and today is 9.16. Call customer service to get my money back but all they can offer is a promo code. And that sucks because I'll never use SeatGeek again. It's a $#*!ing scam. They take your money for your ticket, resale them when returned and KEEP YOUR MONEY! If I could give 0 stars I would. It's a SCAM! Save your time and money and go buy your tickets elsewhere.
Easy to use! Prices are great! Love the notifications, there are times Ive gotten notified of an event that i have been desiring to attend... thanks to the notification i remembered to purchase my tickets!
Bought two tickets for a show that was selling out and SeekGeek reversed my transaction so I tried again and didn't have the available funds to finish the purchase due to two pending charges from them. Missing my favorite band because of this error and this was my first time ever using them. Called my bank and I have to wait a couple of days for the error and funds to clear up. Really disappointed.
Purchased 2 tix to an event 7 mo ago. Did't receive any correspondence at all. 2 days prior to the event I reached out on the event. Didn't receive any communication at all and didn't go to the event. Lost $700. Afterwards, I finally chatted with a rep and was shown a std email supposedly sent to me 7 mo ago. I informed the rep that I never received anything and his response was basically too bad. They have no process of notifying customers of upcoming events that have been already paid.
Tip for consumers:
business is not structured to inform customers of all facts involved in purchases.
Products used:
none
Tried to buy multiple tickets in different areas for a company gathering but it would only let me select one set of tickets. I needed to be able to put it in a cart, contunue shopping and check out at the end. Instead, I had to make multiple transactions.
Hi Michael,
Thanks so much for the feedback, here. We can totally understand why that would be frustrating functionality for our site, and how it would add some convenience to be able to purchase multiple listings at once. The reason this isn't currently possible on our platform is that SeatGeek functions in the secondary ticket market-- folks reselling their tickets-- so the inventory doesn't all belong to one entity. Since a lot of our sellers are just regular users like you trying to sell tickets that they can no longer use, enabling buyers to put their inventory on hold indefinitely while they browse, prohibiting other customers from purchasing that ticket, and with the chance that the ticket may or may not ultimately be bought by the customer putting it on hold-- that would put our sellers at a real disadvantage.
Again, we can totally see the appeal of being able to place some listings on hold while you look for the rest of the seats you'd like to buy. But, for now, this is the best balance we've found between serving our buyers and our sellers. We hope you understand, since it's never our goal to inconvenience any of our customers.
SeatGeek CX Team
hi@seatgeek.com
1-888-506-4101
If I could give 0 stars, I would. Bought playoff tickets through this site that turned out to be duplicated. We were denied admission to the game and are out $500. We're disputing the charge now... but shouldn't have to.
Hi Kris,
Hi,
Thanks for getting in touch, and our apologies for the inconvenience.
You should reach out to the vendor who you purchased the tickets from to facilitate your refund. SeatGeek is a ticket aggregator, so we display tickets but do not own them and are not responsible for delivery. Since we did not own any tickets ourselves, we did not provide you with invalid tickets. That being said, you should definitely reach out to the vendor who sold you invalid tickets to provide your refund.
If you're unsure of the vendor you purchased from there are two ways that work well:
(1) look at your credit card statement to see which company charged you for the tickets, or
(2) look at the confirmation email you received when you made the purchase.
Hope that helps!
I purchased tickets for the Mets game in NY on June 18,2017 4 months ago and have yet to get them. I am traveling to NY specifically for this game and have no tickets in hand. I have tried reaching Seat Geek who my order says I purchased them through by email (3 times now) and the only number I find is picked up on a computer sounding recorder which I have left several messages. Can someone please contact me!
They gave us the wrong tix. Correcting it was extremely difficult because they weren't understanding the issue. Then they said they were waiting for seller to resolve it. He/she did not. It was a mess and different SeatGeek people were handling it all the time. No understanding or continuity. I final complained to our credit card company who stopped payment and got our money back. We got replacement tix on our own with a different company, but they were more expensive. The only thing good I can say is that SeatGeek gave us an additional 25%(?) payment as an inconvenience fee. Still, I would never, ever, use them again!
Hi James,
We are really sorry to hear your experience with us wasn't the greatest.
At SeatGeek we really strive to make sure people's experiences with seeing live events is easy. Unfortunately, in some situations the seller cannot fulfill the order. Which is what happened here. We did refund with the extra payment, as we understand what an inconvenience this caused you.
Our guarantee is that if for any reason the order cannot be fulfilled we do our best to either find replacement tickets that are comparable or refund at 120%.
Sorry again for the added hassle with your order!
On July 2022 we purchased 2 tickets on SeatGeek to the Nelly concert at M Resort Spa and Casino in Las Vegas for the night of Sept 17th 2022. On the morning of the Sept 17th, my wife called the venue around 10:00am to find out a little bit more about the location and attire for the evening. At that time, we were told that the concert was rescheduled to the night before (Sept 16th).
We called both M Resort Spa and Casino and SeatGeek. Neither are claiming responsibility and are saying it is the others responsibility. Ultimately, no refund was provided. Not even a credit was given from either.
Does this sound fair to anyone?
This place is my go-to. JJ Re$#*! introduced me and now its the only place to buy tickets imo.
Here you can look at your total costs including fees and everything so youre not surprised to see how steep the fees are when you check out.
I enjoy the rankings of the ticket prices from extremely good to fair. It makes it easier to decide on which provides the best value for the buck. I find the site very easy to navigate and particularly like seeing the seat locations on the screen immediately.
Love the app and enjoy the lower fees and service charges that SeatGeek provides compared to others. The maps provided are clear and easy to understand. The buying process was smooth. The transfer option is easy and really helps when splitting tickets to others in your group.
After giving my name, credit card info and address I could not complete my $2300. 00 ticket purchase. I called the 800 number as requested. They requested a scan of my drivers license. I requested they go out of business.
Hi Jonathan,
It sounds like you encountered one of our vendor's fraud prevention processes. I'm so sorry for the frustrating experience. There are a few things that can flag a purchase for potential fraud, in which case the vendor will request verification of the buyer's identity. For example, if the total of your order was over a certain threshold or the location of your event did not match your billing address, your purchase may have been flagged. We recognize that sending a photo or scan of your ID is an outdated verification system and is very frustrating for customers, so we have been pressuring all our vendors to update their processes. Unfortunately, not every vendor has complied yet. Your feedback helps us to continue advocating for more customer-friendly policies, so thank you for sharing your experience.
I had no problems navigating through the system and bought my tickets with ease. It was quick and relatively painless to use. The tickets were promptly sent to my phone where I was able to view them in digital form.
Terrible service. We made the mistake of buying Rose Bowl tickets from them. Ordered and paid on 12/13 and then waited for the tickets. The tracking service provided had a shipping number but queries showed that the number had not been used for an actual shipment. As of 12/29 at noon, the day before we were leaving to travel to the game, they still had not shipped. Only by exceptional service from FedEx and a reroute that we organized and paid for were we able to get the tickets to our hotel in California.
Hi John! We're sorry to hear that you were dissatisfied with the tickets you found on SeatGeek. Remember, SeatGeek is a search engine for finding tickets to live events. That means we are a ticket aggregator and do not own any of the tickets we have on our website. That means you purchased the tickets through one of our vendors, not SeatGeek, and the vendor from whom you purchased the tickets is the one that is responsible for the delivery of your tickets. SeatGeek does not ship out any tickets ourselves as we do not own any tickets, so your best remedy is to express your concern with the vendor from whom you purchased the tickets.
If you're unsure of the vendor, what helps is looking at the merchant who charged you for the tickets on your credit card statement. You'll notice that SeatGeek will not show up as the one charging you for the tickets. Hope that helps!
There were 3 seats available in a section and I just wanted 2. Why could I buy either 1 or 3 seats?
To print my e-tickets, I need to download the App and I really don't want their damn app. How else can I print or display my tickets?
Hey Alan, thanks for sharing your feedback! You've got two issues here that we want to address, so we're going to take them one at a time.
When it comes to why you couldn't buy just two tickets: When sellers list tickets with us, they have options to turn on different "split" settings, meaning rules around how a group of tickets may be split. In general, sellers really want to avoid getting stuck with a single hard-to-sell ticket, so it's important to them to have rules that prevent this from happening. When a seller has three tickets listed for sale as in your example, they may set up a rule that will not allow two tickets to be sold from that group, since that would leave them with just one ticket left. If you're looking for a two tickets, we recommend setting the Quantity into your search from the event page - that way, any tickets that can not be sold in a group of two will not be displayed and you can find the very best deal for the number of tickets you want.
Looking at your tickets, it looks like they don't need printing at all! The venue in this case is totally cleared for mobile entry. You can just open your tickets on SeatGeek.com using your mobile browser, and the site will show you some QR codes that you can use to get into the event. If you're having difficulty accessing those codes, please don't hesitate to reach out to us and we'll gladly help you get set up for the game!
SeatGeek CX Team
hi@seatgeek.com
1-888-506-4101
The process was very smooth and easy. Everything was to me within a half hour and that's great. The emails you receive after you make the purchase to tell you that your tickets are on their way is very helpful.
After paying for tickets on 12/14 but not receiving the tickets less than 24 hours before our event, I was terrified to read all of the negative reviews here.
The tickets came this morning on the seat geek app and worked fine for admission to the event. All worked out fine.
Hi Bonnie,
Thank you for taking the time to write this review of SeatGeek and share your experience.
Feel free to reach out to us at the number below or shoot us a quick note; we're happy to chat!
All our best,
SeatGeek
E-Mail: Hi@SeatGeek.com
Phone: (888) 506-4101
https://seatgeek.com/support
Dont buy tickets from this site. I purchased NFL tickets, noticed after I bought them, they were still for sale. I contacted Seatgeek, by email of course because they dont have a phone number, and they assured me they contacted seller, tickets were good and the other posting would be removed. We arrived at the game, to find out our seats were indeed sold multiple times and had to re-purchase new tickets. I contacted Seatgeek, by email of course and they told me I would get a 120% refund within a week. Not only did I NOT even get responses from them after filing the complaint, I had to dispute with my credit card to get my refund. So NO 120% refund for bad tickets. I will never buy from them again! BUYER BEWARE!
Hi Leah,
Thanks for taking the time to write this review of SeatGeek and share your experience.
We're so sorry to hear about this. Please give our support team a call or write us a quick note. We would really like the opportunity to see how this might have happened and correct his.
All our best,
SeatGeek
E-Mail: Hi@SeatGeek.com
Phone: (888) 506-4101
https://seatgeek.com/support
I purchased 5 tickets for DC United on Wednesday night for high school seniors. They were extremely excited at getting the tickets and attending the game. When they got to the game, they were not able to sit in the seats they purchased - they were told it was "open seating", not anywhere was that mentioned. They had to find seats many rows higher - the steward would not honor their paid tickets or ask the people sitting in their paid seats to move. Is there anything that can be done about this?
If I can give them a zero I would. Worse company by far, worse customer service everything. They take for ever to help you and don't even help you fully. I was told I would receive a call back to talk to a supervisor or get help 10 times and no one ever called back. I had to call them back! They cause problems and don't take accountability for it nor try to accommodate you because of what they did. I do not even know how the company is still running! The BBB revoked their accredited and they had every right and reason too!
Tip for consumers:
Try to buy tickets as a birthday gift, ran into an issue. They waited so long to help me the tickets price went higher. Then I was suppose to get a call back to speak to a supervisor like 10x no one called back. When I finally spoke to a supervisor he was rude and basically said he can’t help me even though his agents caused this whole messed. Talked to another supervisor and said the same thing. How do you lack customer service so bad.
Despite what they say when you buy a ticket there are no "cash" refunds. They will only give you a credit and that credit can only be used once. If you buy a ticket for something less expensive then you forfeit the rest you already paid. AND you only get a year to use it. Not what they lead you to believe.
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SeatGeek is the Web's largest event ticket search engine. Discover events you love, search all ticket sites, see seat locations and get the best deals on tickets.
Hi Bill,
We're sorry to hear that you feel our listings are misleading. We work very hard to create the best possible user experience, which is why we build our interactive maps in-house and built a SeatGeek checkout page where order information is prominently displayed before you enter your payment information unlike the checkout experience on some of the sites we aggregate. If you would be willing to share any further details about how you think we could improve the clarity of our listings, we'd love to hear from you! Our email is hi@seatgeek.com.