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SeatGeek has a rating of 2.3 stars from 2,548 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about SeatGeek most frequently mention customer service, credit card, and phone number problems. SeatGeek ranks 239th among Concert Tickets sites.
This company does not typically respond to reviews
While purchasing tickets for Cabaret on Broadway, I accidentally purchased tics for the wrong date (had 2 windows open!). I immediately realized my mistake, found a customer service phone number and called. I explained what happened to 'Kate', and was told that it may be possible to exchange tickets for the date I actually wanted. About 4 hours later I received a call back with a confirmation that the exchange had gone through and that my new tics were available on the app. I know that SeatGeek policy is that all purchases are final, but because these tics were a few months out they were able to assist. I appreciated the customer service.
The seller pay 10% and buyers pay up to 40% and you don't see the break down unless you put in the search price without fees. Can't reach a human to speak with This is the official site of MLB contact you team to tell them that fans are being ripped off
Very good seats for a very good price. I would highly recommend anybody to this site to buy any kind of tickets.
Seat geek is user friendly and has the best prices and is easy to check on any venue and event you want!
Very easy to use app and easy to access tickets when you are at the event! I will continue to keep using SeatGeek when I go to live concerts or games
Once you get your tickets the process is quick. Waiting for then sometimes and going through 3rd party sites in order to get the tickets bothers me.
Found the tickets I wanted thanks to their very clear algorithm and was able to buy them with no muss OR fuss!
I've used many different websites for tickets in the past, and SeatGeek has been one of the easiest as far as buying and organizing tickets.
I like this app because the tickets are cheap for some events. But for the Dallas cowboys game they expensive but other than that the app is good.
Got last minute tickets to the JT show for the price of one admission. Fantastic view even from the upper bowl level of the arena.
My tickets were mailed to me. They did not work to get into the game. Thank goodness the ticket office at the stadium was able to help me.
Hey there!
First of all, great to hear you were able to get into the game!
That said, the tickets you received not working is not an ideal experience or even one we ever want our customers to have. Please reach out to us at support@seatgeek.com or call us at 888.506.4101 and we will be happy to take a look at what happened with these tickets.
Enjoy the fact the you get a response right away, like to be informed on of what's going on and what to look forward to.
SeatGeek made it very simple for me to purchase the tickets that I was looking for. Took me about 15 minutes for the entire process.
It took less than a minute to find the seats I wanted at the price I was willing to pay. Seats showed up as scheduled on the app.
Just wanted to pass along just how simple this little app is. Easy install, easy directions on how to find the event, and the purchase was a snap.
So quick and easy to purchase tickets. Easy to navigate and look for best seats. Seat geek has a feature that shows best value and is very helpful.
Super easy to look for what I wanted & make the purchase. The app is borderline idiot proof! I know because I'm an idiot & it was easy
Great seats and easy transaction. I was scammed on Facebook for $120 for tickets. Used SeatGeek and now I'm a happy fan.
Bought 2 tickets on Seatgeek via uber tickets they where Etickets so I was a little worried but all went well.
Hi James,
Thanks for the kind words! We're glad that all went well!
Just ordered my ticket through SeatGeek and it sounds good, the people on the phone very nice and reliable. I just hope this ticket comes through for STREISAND, I just love that woman!
Thanks for your feedback, James! Have fun at the show, we have a few Barbra Streisand fans around the office who are VERY jealous that you get to go! Let us know if you ever have any other questions. We're here to help!
Couldn't buy thru the app. Had to go on PC. Network issue. Other then that no issue. Good price for the section.
I will update this if the outcome changes, but as of right now, I would NOT recommend Seat Geek.
Our 12 year old daughter loves basketball and wants to attend UConn. With UConn being 5 hours away from our home, we checked their scheduled and found that they were playing at Temple, which is much closer to our home (only an hour away). We purchased her tickets as a Christmas Gift through Seat Geek. Unfortunately, due to the weather in our area, the Game date and time got changed. The game was moved up a day. The original game was scheduled for Sunday, January 20 at 1:00 PM and was moved up to Saturday, January 19 at 12:00 PM.
While at the dinner last night, my husband was checking his Sports Apps and saw a score for a UConn v Temple game. Confused, we pulled up the scheduled thinking we made an error and somehow wrote the wrong date down. That's when we found out the game had been moved up a day due to the weather. We understand that the weather is out of everyone's control, but thought that a refund would be offered since we were not aware of the change. AND that it was moved UP a day not rescheduled to a later date.
We called SeatGeek today and my husband spoke with Ian. He claims we were sent an email, which my husband did not receive. AT this time they are not willing to offer a refund. AS our first time using Seat Geek this is completely disappointing and overly frustrating. We are awaiting a call from a Supervisor.
While we are waiting, we did look further into my husband's email account. He did receive an email that went to Spam. It was time stamped for January 18,2019 at 4:55 PM. So we were provided with the information that the game was being moved UP an ENTIRE day with less than 24 hours before the new date and time of the game. Again, we understand that Seat Geek cannot control this change and we understand that UConn and Temple cannot control the weather, but as consumers, we can also not control this and should be refunded the money we spent so we can find another Event to take our daughter to for her Christmas Gift. Hoping this is resolved, but per the conversation between Ian and my husband, it is not looking promising.
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SeatGeek is the Web's largest event ticket search engine. Discover events you love, search all ticket sites, see seat locations and get the best deals on tickets.
Hi Greg — thanks for your feedback. SeatGeek does not own or price ticket inventory displayed on the website or set fees for buyers. Instead we display tickets available for sale from thousands of sellers who are able to price their tickets (and fees) at any price they'd like/what the market will allow for. Many popular events do end up going up in price from face value, but there's also good chances of finding a great deal or that one ticket that's still left for a sold out show. We encourage you to monitor pricing on events to see when might be best to buy tickets. We hope that you'll continue to look to SeatGeek during future ticket searches!
SeatGeek CX Team
Email: hi@seatgeek.com
Phone: 1-888-506-4101