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SeatGeek has a rating of 2.3 stars from 2,548 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about SeatGeek most frequently mention customer service, credit card, and phone number problems. SeatGeek ranks 239th among Concert Tickets sites.
This company does not typically respond to reviews
While purchasing tickets for Cabaret on Broadway, I accidentally purchased tics for the wrong date (had 2 windows open!). I immediately realized my mistake, found a customer service phone number and called. I explained what happened to 'Kate', and was told that it may be possible to exchange tickets for the date I actually wanted. About 4 hours later I received a call back with a confirmation that the exchange had gone through and that my new tics were available on the app. I know that SeatGeek policy is that all purchases are final, but because these tics were a few months out they were able to assist. I appreciated the customer service.
The seller pay 10% and buyers pay up to 40% and you don't see the break down unless you put in the search price without fees. Can't reach a human to speak with This is the official site of MLB contact you team to tell them that fans are being ripped off
SeatGeek is easy to navigate. Having the option to show your tickets from the phone is convenient. Will definitely buy again from them!
The prices were very fair and the app really helped you get the best deal. Plus the tickets were available in 10 minutes.
This is not a reliable website don't trust them they scam you! They take your money and they don't give you any tickets
They make it very difficult to get your money after a sale and do not work with you to make sure you get it. Very unprofessional, be careful!
Hi Jay, sorry if you never received our response to your email. It looks like you'd entered invalid bank information. But once you update that payout information on your account, the payout will be sent right away! If you have any questions about how or need help, let us know. We're always willing to do what we can to make sure sellers are paid for their sales!
Great experience on the app. Tickets were east to get on my phone. Seat geek is my go to for my favorite events.
Had a good show the seats were as promised. The fees for the seats were my only complaint they are way to high.
I'm a first time user and I found the site easy to use. The site was easy to navigate and offered better prices than other sites I visited.
Prices displayed showed all of the fees. You can even see the view from your seats in the pictures associated with the seats
Got my tickets the day after I ordered them. Very happy with how quickly I got them, and was pleased at the value of the seats I found
I was able to quickly make my purchase and then it was very easy to open the ticket on my device for scanning and to transfer to my Apple Wallet.
Buyer beware: There are fraudulent tickets on SeatGeek and I would check who the secondary broker is before you buy. Companies such as UberSeat, TicketCity, FX, TN Direct list tickets on SeatGeek and have different policies on refunds. I ran into issues at recent a Coldplay concert after outlaying $450 for two separate set of tickets which were both fraudulent. To be fair, SeatGeek did refund the amount for the first set and replaced the second set of tickets in time for the concert. I am now facing a similar issue with another concert coming up (Tickets were bought before the Coldplay experience) and SeatGeek has not responded to my last three emails and told me to contact the secondary broker. Not good enough, I purchased the tickets from SeatGeek and I expect them to deal with the issue or refund my money. This company is trying to do the right thing although you could easily find yourself dealing with a secondary company and out of pocket if you are not careful.
Updated; Buy with full confidence. SeatGeek responded with full assurance that if the ticket were invalid they would find replacement tickets or reimburse the value. In any case, this was not required as the tickets were valid and represented excellent value compared to what they were selling for on other sites. I had also purchased a day pass for a major music festival on SeatGeek from Ticket City which was delivered by FedEx in plenty of time for the event and gained access with no issue. The SeatGeek customer service representative, Zach, was awesome and responded in a timely fashion every time. Really impressed after initial concerns and will be using SeatGeek again.
Kash, thank you for taking the time to write this review. You are absolutely right that SeatGeek is a platform for sellers to list their tickets. We have the SeatGeek Marketplace, which allows for anyone to sell tickets that they may not be able to use anymore. We are also an aggregate search engine that shows listings from hundreds of ticketing companies. We believe that ticket buying should be easy, so we work to show customers as many ticket buying options as possible, as well as providing a deal score so that customer can take many things into consideration before making their purchase. We have very strict agreements with any seller whose listings show up on SeatGeek, part of that involves holding our vendors accountable and making sure they back up their orders with full guarantees and full refunds for customers who have problems at their event.
This isn't the first time I have bought tickets on here! I love this site so easy to use! It won't be the last time I buy tickets from here
Made my day! Best customer service ever! Answered my questions with no hesitation and with confidence.
Excellent! - my go to place for Dodger Tickets and concerts. Always recommend SeatGeek to my friends.
Quick and easy to get tickets. Will definitely repeat quick download. Great seating options and pricing
App is easy to use and I was able to find tickets at a reasonable price. I would recommend this app to friends and co-workers.
Great price for the seats we got! Can't wait for our show! The site was very easy to navigate and the checkout process was easy!
My phone has free wifi only so I can not show my tickets on my phone unless if have free wifi. Could be a problem.
Hey There!
That is a perfectly valid concern and one I wanted to be sure we addressed. A really good work around for if you are not sure you will have the connectivity to utilize the app at the event is to take a screen shot. The screen shot of the mobile QR code will scan just fine from your photo roll and that way in a worst case scenario you don't have to worry about not being able to access the WiFi to bring up your tickets.
Warm Regards,
SeatGeek CX Team
Love using SeatGeek. Best place to find tickets on the web. Big fan of the Pat McAfee Show, gotta show love to the first sponsor.
I lost 20% of what I paid for my ticket and lost a lot of money. Never going to resell my tickets back to SeatGeek.
Hi there Luis, thanks for taking the time to leave your review! For the Marketplace, SeatGeek does charge a 20% seller's fee. Information regarding seller fees and other seller policies can be found here: (https://seatgeek.com/faq#listing-selling/does-seatgeek-charge-fees-for-listing-and-selling). While we understand seller fees may seem like a burden for our sellers, they're necessary to ensure SeatGeek is able to constantly build, develop, and improve the features that our users have come to know and love! If you have any questions, please let us know. We're happy to help!
SeatGeek CX Team
Email: hi@seatgeek.com
Phone: 1-888-506-4101
Every time I have purchased tickets everything went very smoothly. I have enjoyed my experience thus far very much.
Great service, fair fees would not want to buy my ticket anywhere else. Great seats, great price, great fun.
I always buy my tickets using SeatGeek and I never had an issue with it. Very good app and I recommend it.
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SeatGeek is the Web's largest event ticket search engine. Discover events you love, search all ticket sites, see seat locations and get the best deals on tickets.
Hey Mitchell, thanks for taking the time to leave a review! Dodgers fans are some of the best, we're always glad to help!