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SeatGeek has a rating of 2.3 stars from 2,548 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about SeatGeek most frequently mention customer service, credit card, and phone number problems. SeatGeek ranks 239th among Concert Tickets sites.
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While purchasing tickets for Cabaret on Broadway, I accidentally purchased tics for the wrong date (had 2 windows open!). I immediately realized my mistake, found a customer service phone number and called. I explained what happened to 'Kate', and was told that it may be possible to exchange tickets for the date I actually wanted. About 4 hours later I received a call back with a confirmation that the exchange had gone through and that my new tics were available on the app. I know that SeatGeek policy is that all purchases are final, but because these tics were a few months out they were able to assist. I appreciated the customer service.
The seller pay 10% and buyers pay up to 40% and you don't see the break down unless you put in the search price without fees. Can't reach a human to speak with This is the official site of MLB contact you team to tell them that fans are being ripped off
Easy to get tickets. Just click and your there, just need to add parking to the experience of buying
My purchase was processed quickly, simply, and easily. I had my ticket within seconds and it was easy to see and use.
I still have to create many accounts to get ticket. It is difficult to get tickets. I hope to select what kind of delivery method I prefer.
Great interface, easy to search... find, pay, use the app to receive and add to mobile wallet... great service!
Simple to set up account and the buying process was smooth. It was easy to select tickets and everything was as advertised.
Always has tickets I need when I know they are sold out. I never have any problems with buying any tickets and I always get good seats
This is "informed buying" made easy. I wish other websites were this easy and the purchasing process this transparent.
Fast service. Quick ticket buying. Easy to use. I use SeatGeek before any other ticket buying place. Very happy with the service.
The ticket purchase was easy and quick! Our seats were great and we were satisfied with the whole experience.
I was surprised that I had to print the ticket. Very inconvenient bring as I was traveling. Thank you
Took no time at all. I got the tickets and seats we wanted for the Illinois game we wanted to go to.
We were able to find the game we wanted to attend and purchased great seats! The site is user friendly and easy to navigate
The process of ordering tickets was very easy and the price we paid was fair. The app makes it super easy to access tickets.
I always have a perfect time on this app keep up the good work and ya'll keep the maintenance on this app no virus
I enjoy using your service! It's easy to use, fair pricing, and after using your service a few times I feel I trust it.
Great and easy
I like the maps that show sears and sat numbers
Also like the variety of all the home and away events
Everything was perfect! Was a great birthday gift! Will definitely be recommending! Thanks a million!
Easiest to see exact seat location, all inclusive price and value. Other sites do not show exact seat location with all included costs and the value
Great tool for a European to buy any ticket for US trips. Great preview of seats to get a good first impression of what to expect.
This is a scam... DO NOT USE THIS SITE. BEWARE... BEWARE... BEWARE Pay a little extra and use a reputable site... I would give them a negative star if it was available.
Site is very easy to use, no hidden fees, the rating system for ticket costs is very useful. Tickets are very easy to use. Email or hard tickets.
Was able to buy cheap tickets to the game within seconds! Very pleased! The website was very organized and easy to search for what I was looking for!
I really like how there are no hidden fees when purchasing tickets. The price you see, is the price you pay.
Thanks for make this so easy. I really like this app. I will buy tickets here Every time I can
Thanks
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SeatGeek is the Web's largest event ticket search engine. Discover events you love, search all ticket sites, see seat locations and get the best deals on tickets.
We fully understand it can be a frustrating experience to need multiple apps to get tickets. We do our best to keep orders just in SeatGeek, but certain venues and teams require the usage of specific apps. In the case of MLB they require all tickets be sent through their Ballpark app. We are always here to assist though and you can reach us at 888.506.4101 or email us at hi@seatgeek.com