- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
SeatGeek has a rating of 2.3 stars from 2,548 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about SeatGeek most frequently mention customer service, credit card, and phone number problems. SeatGeek ranks 239th among Concert Tickets sites.
This company does not typically respond to reviews
While purchasing tickets for Cabaret on Broadway, I accidentally purchased tics for the wrong date (had 2 windows open!). I immediately realized my mistake, found a customer service phone number and called. I explained what happened to 'Kate', and was told that it may be possible to exchange tickets for the date I actually wanted. About 4 hours later I received a call back with a confirmation that the exchange had gone through and that my new tics were available on the app. I know that SeatGeek policy is that all purchases are final, but because these tics were a few months out they were able to assist. I appreciated the customer service.
The seller pay 10% and buyers pay up to 40% and you don't see the break down unless you put in the search price without fees. Can't reach a human to speak with This is the official site of MLB contact you team to tell them that fans are being ripped off
I bought tickets to a concert that said instant download and the tickets didn't arrive instantly so I called and they told me they had my order and it would take 15 minutes. Still they didn't arrive so I called again took 30 minutes to reach someone and they told me they had to put me on hold to call the seller and see if he would confirm the sale. They then came back and said the seller didn't have the tickets so I was out of luck and they couldn't do anything about it. Now by the time all this happened after being told my order was confirmed the concert was an hour and a half away and I couldn't get anymore tickets that weren't double the price. So basically this site allows sellers to put tickets on there and then wait and see if they get a better price and then screw over people who think they have purchased tickets. Seat geek told me a seller has 24 hours to confirm a sale so the seller can sell the tickets to numerous people at different prices and then just accept the best offer within that 24 hours and deny the rest of them without any penalty to the seller. I asked what the time limit policy is for the seller on a purchase for an event on the same day and the person had no answer for me they just said they try to contact the seller and tell them to supply the tickets as soon as they can. Basically the moral of this story is to never buy from seat geek and to stick with stub hub because they don't allow the seller to take multiple offers or sales without penalizing then and making them compensate a person who has purchased tickets from them. Also seat geek knew they were in the wrong and immediately after I spoke to them the confirmation emails for my order disappeared and there was no trace of my purchase. Very sketchy way to do business and terrible customer service. In the end we missed the concert and learned a very valuable lesson. I hope this never happens to anyone else because it ruined our entire trip
The seat rating all over delivered. Got first row outfield seats at the Nats game for 20 a piece. All the tech performed smoothly.
Ordered tickets for final yankee game as its jeters final game; broker must of seen price spike it game ticket prices; cancelled my order.
We got up to our where the seats were and they had the section blocked off. Didnt have any extra tickets for us. So we had to stand the entire time.
SHORT VERSION: Avoid this company at all costs. They make it impossible to speak with a rep or communicate directly at all costs. After finally getting a phone call be prepared to be on there for 45 minutes minimum. If the rep doesn't have a solution, there will never be one. They'll tell you a supervisor will call you back. No they won't. When you call back and wait another 45 minutes, they'll say they're going to transfer to a supervisor. Straight to voicemail. I'm convinced this company might just be defrauding people or they'll hide behind their policies and say they're making reasonable efforts. Avoid this company.
LONG VERSION: I was heavily attracted to SeatGeek because of their affordable prices. I signed up for an account and didn't use it for a while. When I bought tickets and had them transferred to my account I found that they had deleted and blocked my account without notice. Okay, understandable.
Then the horror that is this sham of a company reared its ugly head. I noticed my account was blocked on the way to the event. I struggled to find how to communicate with an agent because actually getting any communication aside from their FAQ page is difficult. (This is a common theme of their business).
Once I got in touch, I communicated with a rep for over 30 minutes on their app getting absolutely nowhere. I was This forced me to go to will call at the stadium where others were also ironically dealing with SeatGeek issues. After waiting in line, I got my tickets within 10 minutes. When I got back on the app a few hours later and told them the story they reinstated my account within 5 minutes but refused to acknowledge their complete lack of assistance earlier.
I've now been trying to speak with a supervisor to explain the situation for 3 weeks. I've been on 3 phone calls all over 45 minutes where they defer to a supervisor. They say they'll have a supervisor call me. Days later nothing. I call back, they say they'll transfer me directly, straight to voicemail.
These ticket companies pop out of nowhere with cheap prices and it seems really enticing. But this has been a total rip off. I missed a chunk of my event because of their incompetence. Now I can't even speak with a supervisor because of their nonexistent customer service and complete lack of care. This is a company operating in bad faith.
Products used:
Tickets.
Got my tickets to see Elton John in Nashville, Thanks to SeatGeek. My wife is going to be so excited when she opens her Valentine's Day card. Thanks!
My tickets were lost and they couldn't reissue them to me, so I just spent $100 for nothing :( They should have been able to get me tickets.
I have made 2 ticket purchases with seat geek and so far so good. Have not made it to the 2nd event yet as it is not until Aug 2020.
The experience went very well. The ticket was sent in an quick and efficient manner. There weren't any problems in entering the event.
Loved the seats. Price wasn't so high. Surprised by the additional fees though. I recommend using app just keep in mind the fees.
Purchased tickets and they " disappeared" no accountability and zero tracking ability! Customer service lacking responsiveness… DO NOT USE
Tip for consumers:
DONT DO IT
I love the fact that it was at the 9th hour and they gave me a good deal. It is very user friendly and very accommodating. I will be using it again
We decided we wanted to see one more ballgame. I went to SeatGeek and was able to get great seats for a very reasonable price. We had a blast!
Super convienient, great deal, & electronic transfer so everything was done from my phone & that's all I needed when asked for tickets was my phone.
Last minute tickets weren't so bad! We were all the way in the back but the area was pretty empty so we got to really feel the "concert" vibe!
I love SeatGeek and use the service frequently to buy and sell MLB tickets. I find the service very competitive for ticket pricing.
I couldn't use David as a coupon code! Been using SeatGeek for a while, and I just wanted to save a bit!
Hi Emily,
So David's coupon code is only valid for a first time purchase, which is why it wouldn't work on a purchase you made later. That said I took a look at your account and see you never used a promo code before. I have put a $20 code on there so your next purchase you can enjoy a discount!
Warm Regards,
SeatGeek CX Team
With just a few taps you can find the best price/ value. View the price with taxes and fees beforehand and recieve your tickets fast
Quick and easy tickets. I got them last minute and it was so worth it. The seats were epic and the process is just so fast. Go Phillies!
EASY PLACE TO PURCHASE TICKETS! EASY APP TO USE I WOULD RECOMMEND TO ANYONE. SECOND TIME PURCHASING TICKETS WITH SEATGEEK AND STILL A GREAT EXPIRIENCE.
I lost tickets to a game and was able to get comparable seats for less money for a game 5he next day. Saved our vacation.
I always go to seat geek for my tickets! The way they lay out the tickets and the prices and the deal youre getting. I mean it doesn't get better.
I enjoy using the app! Gets me what I'm looking for. I would recommendthis app to others to use or view.
Gain trust and grow your business with customer reviews.
SeatGeek is the Web's largest event ticket search engine. Discover events you love, search all ticket sites, see seat locations and get the best deals on tickets.
Hi Jeff. Thanks for taking the time to leave this review, and we'd definitely like to explain further the process with which orders are placed, confirmed/rejected, and then fulfilled.
When you submit an order request through SeatGeek, that request is then forwarded to the seller of the tickets and goes into a pending stage. From there, the seller checks to see if they still have the inventory available. As most sellers list their tickets on multiple platforms, they unfortunately do have to reject orders from time to time when the tickets have already been claimed by another buyer. This is rare, but does happen, especially for last-minute orders as the volume of ticket orders increases. That being said, we also want to clarify that tickets are instant download after confirmation.
I do see that this order was placed with a third-party vendor, FanXchange. It also appears as though a SeatGeek representative reached out to FanXchange to request they expedite the confirmation or rejection for the order, which is not common practice. We, again, do sincerely apologize that these tickets were no longer available once your order came through. We do our best to keep our listings as up-to-date as possible, and order rejections are put in place to avoid situations where sellers double sell their tickets. If you have any other questions, please let us know.
SeatGeek CX Team
hi@seatgeek.com
1-888-506-4101