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SeatGeek has a rating of 2.3 stars from 2,548 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about SeatGeek most frequently mention customer service, credit card, and phone number problems. SeatGeek ranks 239th among Concert Tickets sites.
This company does not typically respond to reviews
While purchasing tickets for Cabaret on Broadway, I accidentally purchased tics for the wrong date (had 2 windows open!). I immediately realized my mistake, found a customer service phone number and called. I explained what happened to 'Kate', and was told that it may be possible to exchange tickets for the date I actually wanted. About 4 hours later I received a call back with a confirmation that the exchange had gone through and that my new tics were available on the app. I know that SeatGeek policy is that all purchases are final, but because these tics were a few months out they were able to assist. I appreciated the customer service.
The seller pay 10% and buyers pay up to 40% and you don't see the break down unless you put in the search price without fees. Can't reach a human to speak with This is the official site of MLB contact you team to tell them that fans are being ripped off
Easy to find the event. Purchasing was seamless. Will use again. Found the price I wanted to pay.
Good experience, easy to use! Good deals! Although taxes are very expensive!
My husband and son enjoyed there seats. And the show. Thank you.
Makes buying tickets a breeze! You can't beat the prices you find on the site as well.
There was confusion with the section and no view of the seats
Easy, fast service! Seats were perfect, venue was great. Parking was $$$
Tickets to what I want to see, not a scam, good price!¡!¡!
No customer service person to talk about cancelled events.its a scam. 65 people ahead in chat que!
SG made it easy to find what I needed and provided the confidence to buy.
B b.
Quick and easy! Got the tickets the next day via app. Looking forward to the game!
It was good. I was expecting an email with Tickets but I don't have these yet
Easy, quick, and great seats a a great price. I love that you can see where you are sitting.
Simple to use and fast response, will use again. Thank you
Good seats good last minute price. Was surprised. Fast ticket receipt.
I found exactly what I wanted and checkout was a breeze
Great and easy to use! Tickets sent easily and available ASAP.
DO NOT USE THIS SITE. IT IS A SCAM. THEY WILL TAKE YOUR MONEY AND NOT GIVE YOU ANY TICKETS. IT IS A SCAM.
Hi Sara,
Thank you for taking the time to write this review of SeatGeek.
Our support team is standing by and ready to address any concerns you may have.
All our best,
SeatGeek
E-Mail: Hi@SeatGeek.com
Phone: (888) 506-4101
https://seatgeek.com/support
It was too easy to navigate the site and get to the seats I wanted!
Easy and fast just take like 3 minutes to find my best seat and the best deal to buy my ticket.
Gain trust and grow your business with customer reviews.
SeatGeek is the Web's largest event ticket search engine. Discover events you love, search all ticket sites, see seat locations and get the best deals on tickets.
Hi Chuck,
Thank you for your feedback.
Apologies if there was any confusion regarding the section and seating when you were placing your order. Due to the nature of the secondary ticket market, certain listings are unable to provide exact seating before an order is placed. However, you can always see your exact section on the map in the events listing. You also have a pretty option to click on the section and zoom in, showing you how close/far you're while also providing a good idea of your view from the seats.
I hope this helps! If you have anymore questions regarding the seating process, please reach out to us at hi@seatgeek.com or contact us via chat and we'll gladly assist you.
Happy New Year!
CX Team at SeatGeek