- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
SeatGeek has a rating of 2.3 stars from 2,548 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about SeatGeek most frequently mention customer service, credit card, and phone number problems. SeatGeek ranks 239th among Concert Tickets sites.
This company does not typically respond to reviews
While purchasing tickets for Cabaret on Broadway, I accidentally purchased tics for the wrong date (had 2 windows open!). I immediately realized my mistake, found a customer service phone number and called. I explained what happened to 'Kate', and was told that it may be possible to exchange tickets for the date I actually wanted. About 4 hours later I received a call back with a confirmation that the exchange had gone through and that my new tics were available on the app. I know that SeatGeek policy is that all purchases are final, but because these tics were a few months out they were able to assist. I appreciated the customer service.
The seller pay 10% and buyers pay up to 40% and you don't see the break down unless you put in the search price without fees. Can't reach a human to speak with This is the official site of MLB contact you team to tell them that fans are being ripped off
Easy to sell if plans change, great site. Easy to use and convenient. Tickets always at hand. Great
Great seats, cheap, easy to get to food and beverage
It was okay but i don't know cause i haven't gotten it yet and i don't think i can track my package
Great game, and easy use of app to buy tickets and get into game.
No customer service phone number. Charged tickets never go tickets said sold. Terrible service
From finding the event, to getting the seats you recommended to getting the tickets by e-mail, EVERYTHING went without a single glitch.
Very easy to use I was very pleased to be able to buy tickets off my phone
I had a swift, easy transaction. I love SeatGeek. So far, I have not had a poor experience yet.
Order was cancelled and was forced to buy more expensive tickets. Purchased new tickets to event
There was no one to contact to make sure that everything was correct.
Hi Karen,
Thanks for taking the time to review us! In case you want to reach out in the future you can always email us at hi@seatgeek.com, or chat in through our live chat feature. We've got a team ready to help from 6am-8pm PT, 9am-11pm ET every day!
Best wishes,
SeatGeek CX Team
Awesome. Easy to use and fast. Got what I needed and when i needed it.
Great way to buy tickets! Easy to search. Found great seats for a great price!
Always find great seats on seat geek! Great seats! Great game! Awesome! Fantastic! They loved it!
Does what it says. Simple. Easy. Does what it says on the tin. Dry happy with the entire experience
Good seats, excellent prices. L...? M... mm? Mm...
I enjoyed the game! I appreciate the fact I can find great seat for great prices!
Ordered tickets on SeatGeek, no problems. Need more characters more more more
Super simple, user friendly and efficient software
Good experience. Admin fees were a bit high to close the deal.
Gain trust and grow your business with customer reviews.
SeatGeek is the Web's largest event ticket search engine. Discover events you love, search all ticket sites, see seat locations and get the best deals on tickets.
Hi Bruce,
So sorry to hear about your negative experience using SeatGeek. If you were charged for tickets, but didn't receive them, please reach out to our customer service team. We will make things right for you. You can email us at hi@seatgeek.com or call our new customer service line at (888) 506-4101.