SeatGeek

I just got ripped off. I purchased two tickets to a St John's men's basketball game. The chart indicated that they were good seats and they were the most expensive available. When I got the tickets they are in row X, the very last upper row in the entire arena. This stinks and I will never use seat geek again

I would prefer all fees were included in the displayed ticket prices. It is irritating to purchase tickets for $140+ per ticket and then $40+ per ticket in additional fees.

Please just include the fees in the purchase price. I still would have paid $180 a piece, but I think having such high fees added on is frustrating.

Just give me the actual final ticket cost.

I called customer service, not talking calls. I texted the helpline, no reply. After two days before the concert, I went my bank and stopped payment to Seat Geek. I missed the concert of my life; because these irresponsible jokers. Don't buy anything from them! Undependable.

Paid for our tickets online and got an email with the ticket notification.
Today, on the day of the concert, my son goes to the concert and shows the ticket (online) and the staff at the SAP center tells him that the ticket is invalid!
All his friends go to the concert and my son is heart broken. More than the money it is the emotional heartbreak Seat Geek has thrown at us.
Never use Seat Geek! They are the biggest fraud ever.
Wish I had read all the other reviews before we booked online.

They are not available to talk when you want as they are only available during certain times EST. I have emailed them and lets see how they are going to compensate for the emotional stress and lost money!

Had purchased three tix to see Hamilton with my kids through SeatGeek- planned a special trip to Boston just to see the show. Only one of them was correctly fulfilled. The second- I ended up with a ticket on the other side of the theatre from the one I had originally purchased. The third one I never received - the seller had a problem fulfilling the ticket. SeatGeek did nothing to rectify the situation but offer a refund. Completely ruined our plans, as I could not accompany my kids into the show- they had to go in on their own and sit in separate seats on opposite sides of the theatre.
Stay away from this company! They are unreliable and double-sell their tickets. Horrible customer support, too. Their guarantee is an outright lie.

Everything was great including price. Only problem was difficulty printing tickets. Also I don't want to print "100" characters in this comment box because I really don't have that much to say. But you do need to make more user friendly to print the tix. Thanks

Using the system to order tickets is fairly simple. I like that they provide a view of the venue from the seats you are purchasing. I only wish that the tickets were available sooner as these were purchased as a holiday gift but the game is still not for a few months and I will not get the e-tickets until a few days before the actual game.

SeatGeek sold me two invalid tickets to the Alan Jackson concert. We had to buy two tickets at the box office to get into the concert. SeatGeek won't honor their buyer guarantee policy for invalid tickets. They say they're not going to refund my money. I called them after we had entered the concert with the tickets we bought at the box office. Now they're trying to say I accepted and used replacement tickets from them which is not true. How could they send me replacement tickets if they didn't know about the invalid tickets until after we had entered the concert? They can't get their facts straight and keep trying to get out of refunding my money. This was my first and last time using this dishonest company. Stay away from them and take your business elsewhere.

Great website. The one flaw is that it doesn't give you seat numbers before you purchase. There were three options for tickets in the row I wanted, but without seat numbers I couldn't tell until I bought. Of course I ended up with the seats furthest from center court.

We purchased instant tickets about 8 minutes prior to kickoff for a game. Online it said we would have the tickets in about 2 minutes. We didn't end up getting them until about 15 minutes later so we missed the first 10 minutes of the game before arriving at our seats. This is how we purchase a lot of our tickets for these soccer games and I'm not sure if I can trust SeatGeek to deliver on time.

Don't buy from this platform. I bought tickets on 8/20/2022 to a show that night. When I arrived at the venue, the tickets wouldn't be accepted. Turns out the ticket was for the same show the night prior, 8/19/2022. How can a ticketing app sell you a ticket to an event that occurred in the past?

Following the event, the support team was unable to provide timely service in performing a refund. It has to be "escalated". Here we are 4 days later, no resolution.

Bottom-line, there are plenty of better platforms to purchase tickets.

Got tickets for a NY Jets game two days prior to the event, tickets were priced well. Very easy to find good deals based on the green/yellow/red judgement circles on the seating diagram. Tickets also were straight on the app, so no need to print. Very effortless and simple thank you!

The greatest tickets per value in pro sports. Awesome experience at fraction of the cost for stadium seated tickets. Also, the same can be stated for the VIP escorted tour of the stadium prior to the game, and you can take pictures however, you can not take videos.

SeatGeek is a complete rip off. I ordered tickets for a basketball game, and the confirmation was sent to an old email I no longer had access to. Tried to call SeatGeek 10 plus times and nobody ever picks up, hold times are over an hour. Emailed and chatted with 4 different reps at SeatGeek to have to confirmation sent to my updated email and nobody could do it. It took over 2 hours of trying and nobody was able to send the tickets to my updated email so I missed the event. When I asked them for a refund they said no being that the sent the tickets to the email address on file that i no longer can access. Complete rip off. Scam artist.

My only issue is that I spend 350 dollars on tickets and 60 of it is on processing fees. Im sorry but to me thats just an excessive amount of fees. The more you pay the less fees should be tacked on to the overall price.

Buyer Beware! Do not buy tickets from SeatGeek during the pandemic because if you are quarantined, sick with Covid-19, or want to sell your ticket(s), makes it is impossible to get your money back. SeatGeek's sell option is very time consuming because of their delays and difficulty in reaching a person to help you do so. I purchased 4 tickets, got Covid-19 symptoms and wanted to sell. They delayed responding to my attempt to sell for so long until the date of the event occurred or had past. The email to contact them is worthless! When they do reply to your email it is a survey for how well the SeatGeek person who responded to your email, who has no authority to resolve your issue, has done. Very frustrating to contact them with email. They are using scammer techniques to keep your money during the pandemic. They will not give you a coupon code for a future event for replacement if your issue is not resolved. Beware!

We bought 6 tickets on row 7 to Grand Canyon University through SeatGeek two days before the actual game. When we bought the tickets we got a confirmation email saying that the seats were ours and had charged our Credit Card. On the day of the event we still had not received 2 of our tickets. When we called SeatGeek we found out that after charging our credit card the seats were sold to someone else. SeatGeek was unable to provide us with another set of tickets to the game because it was "sold out".

We want to say thank you to Grand Canyon University for hearing the situation and able to find us tickets for free after hearing our situation. That was truly going above and beyond anything that we expected.

I got two MLB game thickets and prices are cheaper than MLB.com. I had great seats with inexpensive price. Minor problems are each game thicket deliver differently. I was able to print out thickets in one game and need to use mobile app in other game. I thought it was a little confusing.

Fine print crooks! Bought tickets for an event, but because it wasn't the same day as another event I bought tickets for they wouldn't let me go. Not only did I get shorted the event, but I got shorted my money. The only thing SeatGeek is good for is sticking to their policies and NOT GIVING REFUNDS. Didn't go to the event and didn't get my money back all thanks to the fine print. Thanks SeatGeek! Will not be using your services next time. Ticketmaster blows you out of the water with policies and customer service. I would not recommend SeatGeek. I would recommend Ticketmaster all day over SeatGeek. I was sorely disappointed in their lack of refunds, resources or help with my situation.

My grandson bought seats to a Cowboy NFL for his father for a birthday present. The seats were purchased in September, but by November seats were selling at twice the price. When the family arrived at the Cowboy's stadium from SC, the seats were not there. I am sure Seat Geek double sold his tickets for the higher price and he and his family were left out in the cold since the stadium was sold out. Yes Seat Geek offered the money back, but his exciting fun time with his father was ruined. He was disappointed, embarrassed and sick. To add to this, there were about 5 other groups with the same problem and this was just at one gate. Bad form, Seat Geek, really bad form.

Bought tickets for an NFL playoff game, the purchase was confirmed by SeatGeek, and the money was taken out of my account. A few days later I got an email saying the seller had canceled his tickets--supposedly because the ticket prices had spiked and he could make more money off of them. If I had known a seller would be allowed to do this, I never would have bought the tickets from this site but would've gone to a different site and paid $20-30 extra to have a more secure purchase. THe tickets are now double what I paid and I had to cancel travel arrangements I had already made. This is unethical that a business would allow this kind of thing to happen. There should be a better system in place where a seller cannot take back tickets. Ridiculous. Not pleased with this experience whatsoever. I would not recommend purchasing tickets from this site.

I absolutely love how Seatgeek finds the absolute cheapest tickets by using prices from all these different websites. For 6 dollars I got great seats. The value of these seats is incredible, club access and you can see the emotion on the outfielders faces since you're so close. Seatgeek came in with the clutch with the tickets

Sometimes my experience has been a little fuzzy... People spill things in my seats and then sometimes from above if I happen to be underneath. But overall it was a great feeling with some excitement upon various situations throughout the game. What I like most was the ease of getting my seats and now that I am understanding... I can pick and choose where I want or where I can afford to be.