• SeatGeek

SeatGeek

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Overview

SeatGeek has a rating of 2.3 stars from 2,548 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about SeatGeek most frequently mention customer service, credit card, and phone number problems. SeatGeek ranks 239th among Concert Tickets sites.

  • Service
    319
  • Value
    304
  • Shipping
    220
  • Returns
    250
  • Quality
    265

This company does not typically respond to reviews

Positive reviews (last 12 months): 4%
Positive
3
Neutral
1
Negative
71
113
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How would you rate SeatGeek?
Top Positive Review

“Customer service was solid”

Sacca G.
2/5/24

While purchasing tickets for Cabaret on Broadway, I accidentally purchased tics for the wrong date (had 2 windows open!). I immediately realized my mistake, found a customer service phone number and called. I explained what happened to 'Kate', and was told that it may be possible to exchange tickets for the date I actually wanted. About 4 hours later I received a call back with a confirmation that the exchange had gone through and that my new tics were available on the app. I know that SeatGeek policy is that all purchases are final, but because these tics were a few months out they were able to assist. I appreciated the customer service.

Top Critical Review

“Charge buyers up to 40+%”

Dean P.
9/4/24

The seller pay 10% and buyers pay up to 40% and you don't see the break down unless you put in the search price without fees. Can't reach a human to speak with This is the official site of MLB contact you team to tell them that fans are being ripped off

Reviews (2,548)

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Reviews that mention popular keywords

seat geek (349) credit card (90) purchase tickets (218) promo code (35) box office (36) phone number (41) customer service (250) ticket prices (60)
Thumbnail of user thomasg132
1 review
0 helpful votes
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February 26th, 2018
Verified purchase

Very easy to navigate and see what seats were available. Very easy transaction. Was even able to use a special security line at the game for app/electronic tix, which was surprisingly nice and saved time and hassle.

Thumbnail of user beckyr86
1 review
0 helpful votes
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April 3rd, 2019
Verified purchase

Saved time and annoyance with just 1-click to move from section to section to see availability and price range. I didn't have to unclick the last section I was viewing! Also the fees were clearly stated on every seat during my search. I didn't have to put in my credit card to find out what the total cost with fees was going to be!

Thumbnail of user chrisrinew
1 review
0 helpful votes
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April 22nd, 2019
Verified purchase

I bought these tickets for my son's 9th birthday and they were perfect for the price. He had an experience he will never forget and seatgeek made that possible. I love seatgeek and refer all my friends to use it.

Thumbnail of user josec162
1 review
0 helpful votes
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March 8th, 2018
Verified purchase

Taking way to much of a cut from the ticket price... not trying to pay your bills...
Taking way to much of a cut from the ticket price... not trying to pay your bills...
Taking way to much of a cut from the ticket price... not trying to pay your bills...
Taking way to much of a cut from the ticket price... not trying to pay your bills...

Thumbnail of user susano60
1 review
0 helpful votes
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October 6th, 2017
Verified purchase

I have used SeatGeek to buy MLB, NFL and NHL tickets. Each time I quickly found great seats that fit my needs at a great price. The search and buying process is simple and the speed of their website is much faster than the other big names in the market. This is my new favorite site to buy tickets

Thumbnail of user stephenc242
2 reviews
0 helpful votes
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May 13th, 2018
Verified purchase

Got excellent seats for a Phillies-Mets game here in Phila the day before the game. However, I think that the fees are still way too high, especially charging a delivery fee for me to print my own tickets.

Thumbnail of user kevm9
1 review
1 helpful vote
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December 12th, 2017
Verified purchase

Got to the stadium window they tried to charge me up a extra 40$... so you got inside the stadium pulled up my seatgeek app && got tickets right there for 20$ and within 5min Og entering the stadium I had my ticket & was on my seat for tip-off

Thumbnail of user altheah33
1 review
0 helpful votes
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March 24th, 2023

I mistakenly ordered (4) tickets for the same event, I only needed (2). I called to get the extra (2) tickets canceled. SeatGeek passed me around for about 2 hours, with no results. Finally someone told me they don't do refunds. I will never do business with this company again.

Products used:
None

Service
Value
Shipping
Returns
Quality
Thumbnail of user alexanderg81
1 review
0 helpful votes
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June 24th, 2019
Verified purchase

Fast, cheap and easy! Thank you for the tickets. Fast, cheap and easy! Thank you for the tickets. Fast, cheap and easy! Thank you for the tickets. Fast, cheap and easy! Thank you for the tickets. Fast, cheap and easy! Thank you for the tickets.

Thumbnail of user josephr266
1 review
0 helpful votes
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May 20th, 2018
Verified purchase

I bought 2 tickets to a concert I had been looking forward to for a while: these tickets were supposed to be accessible via third party site which was Ticket master. The day of the show both ticket master and seat geek would not load my e tickets. I had to buy another set of tickets the day if the show so that I could attend. The only reason this review isnt one star is because I feel that ticket master should hold some of the blame. Very unhappy with my service.

Thumbnail of user adriang25
1 review
3 helpful votes
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June 30th, 2016

Look i was unsuccessful in purchasing my tickets. The first time the price went up 17 dollars a ticket from the time I ordered to the time i was trying to check out. The next three times seatgeek couldn't confirm my purchase for 3 separate transactions but they still have my money! Please dont use this app

Thumbnail of user seatgeekt
SeatGeek T. – SeatGeek Rep

Hi Adrian, thank you for the feedback and we're so sorry that you encountered this issue. SeatGeek shows ticket listings from the secondary ticket market which is very dynamic. Especially for popular events, the ticket prices can change rapidly based on demand. We work to make sure our customers are aware if a price has changed. There is an authorization hold on your card at checkout to verify it and also to make sure that, if a charge were to occur, it wouldn't overdraft your account. If an order cannot be confirmed, we immediately inform your credit card company to release your funds back to you.

Thumbnail of user joels57
1 review
5 helpful votes
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June 27th, 2016

Tried to purchase tickets on seatgeek and received an error message. Never received anything further about the tickets being purchased. Next day I noticed a charge for the tickets, that I NEVER RECEIVED. Now seatgeek is telling me that they didn't see an error on their end and won't refund my money. Good thing there are other ticket sites out there.

Thumbnail of user seatgeekt
SeatGeek T. – SeatGeek Rep

Hi Joel, thanks for reaching out and sharing your story with us. We're so sorry you had a negative experience and we'd love to look deeper into this issue with you. Please email us (and reference this post) at hi@seatgeek.com and we'll dive in!

Thumbnail of user jacquelinep127
1 review
13 helpful votes
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March 19th, 2020
Verified purchase

I always use SeatGeek to get tickets and usually they are average price. In a rush to get tickets and I didn't check the ShoWare center site. I paid almost triple for the tickets on SeatGeek. I'm so disappointed. Be careful where you buy them.

* SeatGeek attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user jesusd28
1 review
0 helpful votes
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April 19th, 2019
Verified purchase

SeatGeek has been a great help for me buying tickets for the past year now and I would have to say thank you to David Dobrik for having introduced me to the app. Its quick and easy and reliable with with the feature that lets you know if its a good deal or not.

Thumbnail of user tommyd19
1 review
3 helpful votes
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January 29th, 2015

SeatGeek's broker, Ultimate Event Tickets, cancelled our Super Bowl ticket purchase. We are promised a refund, but it has ruined a dream vacation. We also have thousands of dollars in non-refundable costs since it is Super Bowl weekend. It sounds like Stub Hub only sells Super Bowl tickets that are in hand. I would never use a broker site like SeatGeek that doesn't have tickets in hand. Just go with Stub Hub for the important events.

Can I give ZERO starts to SeatGeek?

Thumbnail of user jasonm511
1 review
0 helpful votes
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July 26th, 2018
Verified purchase

In my opinion the ticket prices are misleading. The prices found on the site do not include the seller fees until after you choose them. If the seller fees where consistent, I would t have a problem with it, but they arent. Ive seen enaywhere between $4 to $58 per ticket in seller fees. It would make things easier if the price you see includes the fee or have a set flat fee, so ticket prices are easier to compare.

Thumbnail of user scottl40
1 review
7 helpful votes
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October 5th, 2013

Waste of time to buy from these geeks. I tried to buy John Mayer tickets from them and they sell the tickets through another website "uberseats". Their promise is tickets delivered in 1 business day. Never received the tickets or answers to my emails and I tried for 3 days. I would never try them again.

Thumbnail of user terrys161
1 review
0 helpful votes
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September 18th, 2017

I purchased a ticket for the tour championship and bought the wrong date. In less then 5 minutes I saw my mistake and called. I was told all sales are final can they couldn't switch the date. I wasn't asking for a refund only to change the date when I ask to speak to a supervisor they refused. When I insisted they told me there was no need that she would tell me the same thing. I will never use this site again and I suggest anyone that does do so at there on risk..

Thumbnail of user steveno69
1 review
0 helpful votes
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February 21st, 2019
Verified purchase

I love using seat geek i just feel they can be a little better if they really want to be the next big ticket distributor. They promote it on David's Dobriks videos all the time but each time I buy tickets i can't locate the promo code bar they should make that more accessible. But besides that its awesome and super easy to buy tickets. My debt card is linked to the seat geek app so its as easy as one click buy. Some venues tho should be more favorable to seat geek, i went to a music festival where they didn't want to scan my tickets on my phone so i had leave the front of the line to go to the ticket booth and print out my tickets there. It wasn't a bad experience it was just annoying.

Thumbnail of user michaelg343
1 review
0 helpful votes
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June 26th, 2017
Verified purchase

Nelson was extremely helpful with our issue and we never waited more than a day for a response! We definitely will be using SeatGerk again and will be referring all of our friends! Thank you so much Nelson for your help and follow up! We appreciate it!

Thumbnail of user adamc86
1 review
4 helpful votes
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April 11th, 2016

Was just browsing ticket vendors and seen that seatgeek is selling ufc tickets for fight night june 18th. The ufc fight pass presale tickets don't go on sale for another 2 days... I $#*!ing hate scam artists. The major reason you can't trust anyone in this word, just out tonget your money

Thumbnail of user seatgeekt
SeatGeek T. – SeatGeek Rep

Hi Adam, thank you for your feedback. SeatGeek is a ticketing search engine that aggregates listings from hundreds of different ticketing sites. Individuals sellers may have different relationships with venues and artists, but we hold all of our vendors to very strict money back guarantees. We'd love the chance to answer any other questions you may have and can even share a promo code with you for $20 back on your first order, if you'd like to give us a try. Email us at hi@seatgeek.com and we can help!

Thumbnail of user mariar119
1 review
6 helpful votes
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September 14th, 2016

I purchased my ticket on seatgeek for the Guns n Roses concert in L. A. The day of the concert I received an email at 8 am from seatgeek. The email was to remind me about the ticket and that I can download the app to present my ticket at the gate. I was driving from out of town and arrived around noon in Hollywood. I checked my email and 30 minutes later after the first email about my ticket being ready for use, at 8:30 am I received the email saying my ticket was not valid due to a double sale. The email also stated I would receive a 100% refund and an extra 50% to make up for any trouble it caused. It was a huge inconvenience luckily tickets were still available. The most upsetting thing about all this is I never received my refund. I got scammed out of my money! This is the first and last time I use this company.

Thumbnail of user seatgeekt
SeatGeek T. – SeatGeek Rep

Hi Maria,

Thanks for taking the time to write this review of SeatGeek and share your experience.

Please give our support team a call or write us a quick note; we are so sorry to hear that you never received a refund and will fix this as soon as possible!

All our best,
SeatGeek

E-Mail: Hi@SeatGeek.com
Phone: (888) 506-4101
https://seatgeek.com/support

Thumbnail of user leannw49
1 review
1 helpful vote
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October 13th, 2022

I would give negative stars if I could! The night before our event, which we paid just over $6k for, we still hadn't received the tickets. So I messaged SeatGeek and after having to message 3 different techs was told our seller is no longer giving us the tickets. We were NEVER notified prior to me having to reach out! We had to take time off work, we traveled 5+ hours, just for the event. It was the worst business transaction ever. They wouldn't find us replacement tickets and even said you can find your own when you get your refund (3-5 days later-after the event took place). I recommend people to NEVER use or trust SeatGeek.

Thumbnail of user fontanam
1 review
0 helpful votes
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March 26th, 2022

I ordered two tickets to American Utopia a week and a day before the event. I never received the confirmation e-mail and went on a hellish odyssey trying to get my tickets that involved 9 e-mails requesting support and over eight hours on chat with support and i FINALLY got my tickets today. The day of the event. I have NEVER in all my days and I got to a LOT of events been so frustrated with a secondary source. DO yourself a favor. Don't use them.

Tip for consumers:
Don;'t . You HAVE to use their phone app that is glitchy and there's NO customer service number. Literally no one to talk to on the day of the show. Save yourself the stress.

Products used:
I bought tickets to Broadway show. Will be hopefully using them tonight.

Service
Value
Shipping
Thumbnail of user stevenc360
1 review
0 helpful votes
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February 2nd, 2019
Verified purchase

I ordered tickets for a concert and 30 minutes after I got an email saying the tickets were sold already and that I had to find new ones. When I went back in to order new tickets the section I was looking at was sold out. It also wouldn't let me use my coupon anyone because the tickets I "bought" at first used the coupon code and it wouldn't let me use the same code again so I lost $20.

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From the business

SeatGeek is the Web's largest event ticket search engine. Discover events you love, search all ticket sites, see seat locations and get the best deals on tickets.

Company Representative

Thumbnail of user acaciam2
SeatGeek A.
Typically does not respond to reviews
SeatGeek is the Web's largest event ticket search engine. Discover events you love, search all ticket sites, see seat locations and get the best deals on tickets.

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