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SeatGeek has a rating of 2.3 stars from 2,548 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about SeatGeek most frequently mention customer service, credit card, and phone number problems. SeatGeek ranks 239th among Concert Tickets sites.
This company does not typically respond to reviews
While purchasing tickets for Cabaret on Broadway, I accidentally purchased tics for the wrong date (had 2 windows open!). I immediately realized my mistake, found a customer service phone number and called. I explained what happened to 'Kate', and was told that it may be possible to exchange tickets for the date I actually wanted. About 4 hours later I received a call back with a confirmation that the exchange had gone through and that my new tics were available on the app. I know that SeatGeek policy is that all purchases are final, but because these tics were a few months out they were able to assist. I appreciated the customer service.
The seller pay 10% and buyers pay up to 40% and you don't see the break down unless you put in the search price without fees. Can't reach a human to speak with This is the official site of MLB contact you team to tell them that fans are being ripped off
Compare prices. SeatGeek is the best price for the same seats. Smooth checkout process and the tickets were delivered quickly.
I'm happy with how quickly the response was and the ticket was successfully transferred. No further concerns from my end
Price should be shown including the fee. It is difficult to see the true price that you are paying sometimes.
Easy to search an event, fast and adorable. I always use SeatGeek to search up my tickets for different events
I had a very easy time buying tickets and scanning them walking into the concert and i will continue using
Easy and almost no effort. I highly recommend this app to everybody who wants to get tickets easily and affordable.
Best seating maps, I like the fact that I can see the prices with fees, no surprises. Excellent buying experience.
Great experience with seat geek. No pop-ups or ads. Easy process. Seat geek made an awesome way to buy tickets.
I purchased tickets to a hockey game only to find out when I arrived they had already been scanned in.
Hi Jon,
We are very sorry to hear the tickets you ordered did not work at the event. That is something we take very seriously here at SeatGeek.
In events like this where the tickets scan invalid, you are protected by our SeatGeek guarantee. This means we will do our best to source you comparable or upgraded tickets at no additional charge or refund your purchase at 120%. Since this event has already passed please reach out to use at support@seatgeek.com or call us at 888-506-4101 and we will make sure to get this taken care of for you!
Exceptional service and a great way to get tickets to events without paying the exorbitant prices charged by the teams.
Overall good - was use to get the tickets and they were what we had ordered. Would recommend and use again.
A day before the event I bought tickets. Convenience and effortless checkout! The best way to purchase Sporting KC tickets.
Used SeatGeek for both events this weekend. Very easy to use and we got exactly what we had hoped for
There are bargains to be had. Fees are not exorbitant. Always a good site to visit for last minute deals.
Great site I use it all the time. I would recommend it to a friend. Double bonus pairing with Ibotta.
No issues, everything went nice and smooth. App is easy to use and allows you to see where your sitting.
I bought six ticket and send me to my phone. Excellent! Very simple and easy. Thanks I recommend every body
Didnt seem like that great of deal. Looked like I could have done a bit better on Ticketmaster. Or better yet box office.
Tickets good price, easy interface and barstool discount helped alot. Seats turned out great at game easy access and quick availability to print.
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SeatGeek is the Web's largest event ticket search engine. Discover events you love, search all ticket sites, see seat locations and get the best deals on tickets.
Hey Drew, thanks for the feedback--we can definitely help with this!
When you're checking on event listings, just make sure you've got the filter listings toggled to show "prices with fees" rather than "prices before fees". Once you've done that on your device, it should default to that for any future purchases so you always know what you'll be paying!
Hopefully this helps, but if you have any further questions please don’t hesitate to reach out!
SeatGeek CX Team
Email: hi@seatgeek.com
Phone: 1-888-506-4101