Secret Sales

H I spoke to your customer sales and was told I would get a call back that afternoon, PROMISED! Nothing and its two days ago, WHAT THE HELL IS WRONG with your customer service, My watch lay around at your office as the paper work was lost, I called in mid-October chasing after waiting 6 weeks, now I find out that its only just been sent off, and it may not get to me before I leave the UK.

You wont let me chase the repair company?
I have never heard of a watch repairer taking 6 weeks, if I had known this I would have paid for it locally to have been done, which I can get in three days.

Perhaps you would have the decency to ring the repair company have them Fed Ex back to you and on to me, happy for you to use my Fed EX account and I will pay for.

This was a birthday present given to my Fiancée on 7th August, she would like to have it back working. Surely your repair company will return it if we arrange fed ex, and I will deal with the repair…

You have a good product, but you will lose your business with customer sales like this, I can guarantee that!

Please respond

I can't describe how DISGUSTED I am with SecretSales http://www.secretsales.com/

Almost ONE MONTH AGO, I purchased shoes from http://www.secretsales.com/

I called their Customer Service Department TWICE and both times they PROMISED ME THEY WILL CALL ME BACK OMERA WITH SOME NEWS ABOUT THE DELIVERY "ISSUE"... THEY NEVER CALLED ME BACK...(

After 10 days, I sent an e-mail to *******@secretsales.com and let them know I was disgusted with their service and I wanted my shoes or my money back... ALL I GOT was an auto-reply e-mail saying the following:

Thank you for contacting Secretsales.com. We have received your e-mail and our Customer Service team will be responding to you as soon as possible.
(...)
We hope this is helpful and again, thank you for contacting us. Well be getting back to you as soon as possible.

Kind Regards,
Secretsales.com

Customer Service
D: *******522
T: 0345 8739 522
F: 0345 8739 523
A: Newcombe House, 45 Notting Hill Gate, London, W11 3LQ

1) SecretSales TOOK MY MONEY
2) SecretSales DIDN'T DELIVER MY SHOES
3) SecretSales COMPLETELY IGNORED ME
4) SecretSales SCREWED ME OVER BIG TIME!

SecretSales NOT ONLY TOOK MY MONEY AND DIDN'T DELIVERED THE SHOES, BUT ALSO WASTED MY PRECIOUS TIME!... And they still believe that re-founding the money is ENOUGH?

At this point I DON'T BELIEVE I WILL GET MY MONEY BACK!

I WILL MAKE SURE MY FRIENDS AND FAMILY KNOW SECRETSALES IS A SCAM!

I feel conned and very very stupid after ordering from two of their sales. Should have done my homework. The first had the following blurb at the head of it:

"Valentino handbags
Founded by the Italian designer Valentino Garavani in 1959, the eponymous label is renowned for its fairytale-like feminine creations as well as the brand's signature red dress. Since Valentino's retirement in 2008, the company is now headed up by designers Maria Grazia Chiuri and Pier Paolo Piccioli."

They stated that the bag I ordered retailed at £190 (didn't know that Valentino Garavani's bags sell for £000s!). I thought I was getting a real bargain at £55. The bag turns out to be a MARIO Valentino which I could have bought at Debenhams for, you guessed it, £55! I like the bag but the DELIBERATE misleading by SecretSales has spoilt my enjoyment of it.

In the meantime, before I found out about their shady marketing technique, I ordered some jewellery which they IMPLIED, in the same way as above, was Victoria Fine Jewellery which turned out to be a line just called Victoria which is made in China. I need say no more.

NEVER, NEVER again will I order from these con merchants.

Oh yes, surprise, surprise, no reply to my email.

I bought a Gucci soho bag from Secret Sales in August 2016, it broke after only a few months of use. I took it to Gucci London and they sent it to Italy for repair. They have just come back to me to say the bag is a fake. They confirmed to me that SecretSales is NOT an authorised Gucci retailer. I have contacted Secret Sales to let them know and I have asked for a refund. It's been over 2 weeks and I have tried to contact SecretSales via email and telephone. No reponse. I will be starting legal proceedings as it is illegal under section 75 to sell fake designer goods. DO NOT BUY FROM SECRETSALES! I HAVE LOST £528!
Below is the exact email from Gucci.
"Following our telephone conversation, we would like to inform you that we have received a feedback regarding your bag left to be repaired in our Bond Street store.

We would like to confirm you that we have received you bag unrepaired back in our store.

The reason why the repair could not be performed is that unfortunately the bag is not a Gucci product.

The security tag is not present in the bag and the codes embossed in the bag do not correspond to our internal codes.

The bag is now ready to be collected at your convenience in our Bond Street store.

Should you need any further information do not hesitate to contact us,

Kind Regards,

Giulia
Gucci Care Service
GUCCI
London Bond
34 Old Bond Street
W1S 4QL London, UK
Phone: *******716 "
Edit

Quality good, good customer service. I look forward to receiving my emails everyday, so I can look for good bargins of very high quality items.

Bargin shoppers paradise. A few minor issues with damaged goods, but generally got some great stuff from here. Warning highly addictive :)

I have been a customer of secret sales for over a year, my first order was a bad experience, where I purchased a Mulberry Handbag that never arrived. After 3 months, Paypal had to refund my under their buyer protection as Secret Sales refused to take responsibility or enquire with the courier (hermes... eughhhhh).
I reordered other items as took it as a courier issue, 2 orders for my friends came by the delivery date but were minor orders under £50.
I then ordered coats at over £1000 which never arrived. They delayed and delayed the order until I decided to go back through paypal to receive a refund as they had then been holding my money for over 2 months.
I also ordered at the same time in the 50% off sale... a Fendi handbag, which was in stock and listed for days and days after my order. My order was confirmed, and tracked in to progressing order. I never recieved and it never got shipped. I called customer services a million times to resolve and they told me they had oversold and could not fulfil, but would offer 50% off another sale for me which would be sent to me 48 hours later. This never happened.
I still have 2 outstanding orders with them that have now been with them for over a month each. I am absoltuely disgusted with this, as they should have been dispatched. I have sent numerous emails, calls and complaints and NO ONE answers them. The response I got was "We're busy".
They are voiding consumer rights, and also illegally holding payments without dispatching products within 30 days of payment.
When the final 2 orders have been fulfilled, I shall be reporting to trading standards as a business like this where they quite frankly do not care about their customer service, should not be trading and taking peoples money.
AVOID

ITEM NEVER CAME JUST FULL OF DISAPPOINTMENT! WORST CUSTOMER SERVICES ITS A JOKE I WILL NEVER ORDER FROM THERE AGAIN! SHOULD BE SHUT DOWN!

I ordered 3 hugo boss watches on 25-10-2016 and was suppose to recieve byb14-11-2016. On i think 6th or 7th of november staus of my watches were updated as delayed order. Since then i am chasing secretsale and everytime I get same reply Supplier hasnt come back to us about this so we dont know if you will get watches or not or if you will when it would be. They offered me to cancel the order and get the money back but please thats not the point thats not really the solution, people buy from this website because they want to save and alot people cant afford to pay full its like playing with emotions as these watches were birthday gifts for my brothers. If you didnt have watches in stock why you kept taking orders of the watches and sale was even on 1or 2 days after my order. This is hugo Boss not a local corner watch fixing company who didnt come back to you about this. Their image is on stake. Ive been a v regular customer of this website I really think i should switch to another famous website atleast they come back to customers with reasonable awnsers and dont just take orders for the sake of it. I Wish I could rate it less than 1

HORRIBLE COMPANY, STAY AWAY!

- LOW QUALITY PRODUCTS: The products seemed old and worn out. The pair of shoes that I ordered were scratched and the leather seemed to be peeling away. Very different from what was being sold in the photos.
- HORRIBLE CUSTOMER SERVICE: My delivery took ages (3 months precisely). I contacted them initially to ask when my product was going to be delivered as the indication was that it would take 3-4 weeks. I received a standard reply saying that the deliveries generally take time. They didn't have the decency to tell me that my delivery was going to be delayed and there was no apology. The reply clearly showed that they didn't give a damn. I contacted them again to complain about the quality of the products and again, they were very incompetent and show absolutely no consideration for the customer.
- BEWARE OF THE PRODUCTS: I actually came to know from someone working there that many of the brands sold on secretsales don't actually exist. The company invents brands and designers, make them appear expensive, and then get the products manufactured in India at very low cost. So if you think you are getting a big discount from them, it's actually a big scam. In order to get people interested, they feature some of the famous brands to create the hype but...(see my next point)
- DON'T BE MISLED: The big brands featured are only there to create a big hype (E.g. Chanel Vintage, Rolex watches etc). There will typically be one or two items available to buy while the rest of the products will be marked as SOLD OUT or IN ANOTHER BASKET. This is all FAKE as these products are neither SOLD OUT or IN ANOTHER BASKET but just another ruse to fool the customer. I know that many of these big brands have refused to work with secretsales already so who knows whether these products are actually legit or fake. Anyway well done secretsales but you ain't fooling me.

All in all, STAY AWAY FROM THIS COMPANY. They just want to rip off customers and should be closed down.

Very good quality and excellent service
I have been very happy so far particularly with lingerie

I would say to everyone to buy from secret sales. Up market goods with fantastic discounts.

I have become a regular customer because of the best deals and the service is superb.

I had a bad experience with Secret Sales last Christmas. I ordered some pearls for my Mother. They arrived 3 weeks later than expected (at least just in time for Christmas). The colour was completely different to my order and the pearls were very poor quality. They were either damaged or not properly polished as they had a gritty, dull surface and had hardly any shine. It was so close to Christmas that I felt I had no choice but to keep them and I still feel dreadful that these were given to my Mother as a present.

I had also ordered a watch for my husband. This did not arrive in time for Christmas although the site said it would. In fact it did not arrive until 6 weeks after Christmas. What they sent me was the wrong item - a woman's watch, not the man's watch I ordered. There was no return form in the package and I had to call them to get a returns label so I could exchange the watch (this was their exchange process at the time). After 2 weeks, this had not arrived. I chased them for it... after another 2 weeks, still no label... and so I chased again... and again. 3 months passed and I was still unable to return the item. In the end, I thought it was highly unlikely that they were going to be able to exchange this for the man's watch I had originally ordered and I sold the watch on to my sister as she particularly liked it.

I thought their problems may be the result of one bad supplier and a Christmas supply problem. So I thought I would give them another chance. I recently ordered some pearl earrings and what was supposed to be a quality freshwater pearl necklace. Both items were apparently at around 70% discount, saving me hundreds of pounds. The items arrived today. They were in a plain brown manila envelope with no padding. The 'pearls' are all plastic - poor quality plastic at that The shaft on the earrings was very thin and soft and had completely buckled in the post, making them unwearable. I have seen better quality costume jewellery on sale for just a couple of pounds. I cannot believe that these items were ever originally sold at the ludicrously inflated prices quoted on their website.

The postage on these items was £4.50 - given the weight and the quality of the packaging, they must be creaming a huge profit off this postage charge. They also say that they will only reimburse postage 'at their discretion', so when they send you wrong or faulty items, chances are they still make money on it, at your expense. And of course, I still have to pay to return them.

Having looked on the internet, it seems that this company has also been caught out selling fake items (Balenciaga bags and Ed Hardy items with 3 l's in 'hell'!)

Steer well clear of them.