25 reviews for SelectHomeWarranty are not recommended
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District of Columbia
1 review
2 helpful votes

BEWARE! Read the fine print - which nullifies the front page promises.
May 6, 2024

Buyer beware!. Read the fine print! Don't believe the front page story that they will repair or replace your appliances. They are weasel words redefined in the fine print not to mean what a plane reading would be.
For example, here is what they did for us. We have a 10 year old Built-in Combo Oven and Microwave. It gave an error message indicating the keypad had a short, which could be caused by one of two boards. They said it was irreparable--and example of Select Home Warranty weasel words. Walmart and several appliance parts we called had the parts, so in fact, opposite of what they claimed, it was clearly repairable.
SelectHomeWarranty told us the unit was worth $95. BEWARE BEWARE The fine print says THEY ALONE determine the VALUE of an appliance AT ANY TIME. There is ZERO DISCUSSION, ZERO ARBITRATION, ZERO BASIS.
Appliance parts dealers don't stock and sell parts that nobody buys. If the unit was truly only worth $95, all these dealers and Walmart would not be selling these parts. Go to Craig's list or eBay and try to buy a similar unit--95$ is ludicrous! And why is our repairable appliance "irreparable"? Because you can't repair if within a $95 budget!
Next, they will not send you the $95 so you can get moving on whatever you want to do. Definitely don't plan on being a DIY person who would just get the board from Walmart and install it. No, they will give you the $95 only after you send them an invoice proving you bought a new unit and and had it installed.
Oh! You thought Select Home Warranty would pay for a technician to make the repair - after a $60 per/call fee. Isn't that what you read. Oh, no, no, no. If the appliance is deemed irreparable, that is all out the window. After arguing with them, they said they would reimburse us $95 if we sent them an invoice where we got OUR OWN technician to do the repair.
So we pay $2000+ for a "warranty" that will only pay what they happen to feel like paying, and then, only if we do all the work to get the appliance repaired, paying commercial (non warrantee) rates to an appliance repair company, and then send Select Home Warranty the invoice. In my book, THAT IS NOT A WARRANTY! IT IS A SCAM! A SCAM PERPETRATED BY FINE PRINT THAT NULLIFIES THE EXACT PROMISES CLAIMED IN THE ADVERTISING AND ON THE FRONT PAGES OF THEIR "WARRANTY".

Date of experience: May 6, 2024
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