REF: Ticket ****** Received - order *******_ Ticket ****** Received

I Ordered Intermediate glasses to Ireland... I first had to pay VAT in Ireland. With fee of € 10.66.
It seems for an Intermediate setting the manufacturer need a an ADD setting on the prescription, They ( the experts) never requested it, and had not been received it but made distance glasses anyway and sent them. When I point out THEIR error, they insisted it was my error as I did not give them the information that I DID NOT know they needed and that that they NEVER asked for. They were ordered Intermediate with BlueGuard and anti-everything so quite obviously for computer work/.
"Customer service" spent ALL of its time telling me I was WRONG as I had not filled in the ADD on the Prescription and simply refused discuss. The ONLY option offered was for them to fulfil the original order and I return at my expense the glasses for THEIR error.
I refused the offer and at that this stage all I wanted was to cancel the order and to be "made whole"- returned to the position I was in before this stared.
In further discussions it seems that they would have known that the order was wrong but delivered it anyway as speed was more important than accuracy.
"Customer service" escalation was a complete waste of time. They seem to work on the basis of stone walling any query and ignoring questions.
I paid € 130.34 Plus VAT of € 10.66 to the postal service and € 8.00 to return the glasses. I.e. € 149.00 in total and they refunded me € 122.19. So I am out of pocket € 26.81 and they closed the ticket and dismissed my query.
Simply incredible…………. That the logic is that experts, DO NOT ASK for REQUIRED information NECESSARY to provide a specific product, make AND ship a different product and BLAME the client and THEN point blank REFUSE to engage.!
If this spent 10% of the time that the spent trying to lay the blame on my doorstep, actually LISTENING and using their logic, we would have had a happy outcome and I and mine would be still clients.
Since they have dismissed my Ticket/claim – now I have to follow other avenues to seek all or part of my € 26.81 out of pocket.

Further to the response... you SHOULD ask for an ADD or copy of Prescription as any professional company would. Every optical service surveyed agrees - so Selectspercs policy is out of synch Your VAT comment is incorrect. It was charged and paid. Further my bill was for EUR 130.34 and I was refunded EUR 122.19 AND PAID Postage for SELECTSPECS error AND paid VAT.

Further more. I am ENTITLED to a FULL REFUND INCLUDING As per your Returns Policy AND my rights under the UK Consumer Rights act 2015 I also expect you to FULLY refund the postage - which Slectspecs IGNORE

I bought two pairs of glasses from them starting with order # ****** this past winter followed with another pair order # ****** switch to ******* which showed to be in stock on the 21 of April, 2014. Lets start with the first pair which was one for reading and computer work. I was not sure about the type of lens I should pick so I asked them for an opinion and they suggested a progressive type lens. The order took about a month before it got to me.

When I tried them on, I just couldn't see clearly so of course i did like many other people do which is keep them on as we need to get use to them... right? Well, after two weeks, I never did! I was already out of their return policy so basically I was stuck with them. Bear in mind that I did contact SelectSpecs and they offer me to just change the type of lens at my cost of course. I just left them in a drawer and completely forgot about them till last week.

Now the second pair but this time for distance. It took over 6 weeks before they finally shipped them to me and once I put them on, there were clearly issues with the lenses but more so on the right side where nearly 30% on the lens had next to no prescription in it. I have never seen or heard anything close to this happening in my lifetime. I of course told them about it and was asked to ship them back. A child would have had seen the problem but somehow, they argued with me from the PD being incorrect to not seeing the problem. They basically did their very best to attempt to pass the blame on to me. I actually had to send them a picture of the glasses and explaining the problem with explanations that I would have found embarrassing if I were them but sure enough, they just couldn't see the problem. They for sure have a policy to attempt to pass the blame on the client. After multiple emails without them answering anymore, I sent them an email nearly a week after, explaining about how websites such as this one would be useful to denounce them. Within a few hours, they answered me saying that they will reglaze them but never admitted fault as they would have to pay for my shipment cost. Anyway, I finally received them on the 4th week of July. They did a better job this time but to be honest, I don't trust them at all so I sent them to a lab last week to see if the glasses have the correct prescription in them. I also sent out my reading glasses to be tested as well.

It was an extremely frustrating experience and for that reason, I cannot possibly recommend them. Furthermore, theres just no way that they have a quality control department as described on their website.

This is the results for my reading glasses

This is my prescription:
Eye SPH CYL AXIS ADD P. Distance
Right -0.25 -0.50 105.0 2.00 71.0
Left 0.00 -0.50 70.0 2.00

This is what was sent to me:
Eye SPH CYL AXIS ADD P. Distance
Right 0.00 -0.25 55.0 1.75
Left 0.00 -0.25 55.0 1.50

No wonder it was blurry and cause so much dizziness. Not only were they completely off, they actually sent glasses that could harm my eyesight! I have the document from a lab that proves this. Bear in mind that they are well aware of this but no one contacted me to apologize and offer to fix this. Hows that for professionalism?

Of course, when you contact them, they never assume responsibility for anything. That one alone cost nearly $252.00 dollars and they will gather dust as I obviously cannot use them.

I have visited many review sites about this company after what happened to me and except for one (this one), all others hammer SelectSpecs.com. Even the Better Business Bureau gave them an "F". I should've done my homework before dealing with them.

I am sure that many end up with the wrong prescription but just don't realize it. They try to adapt to them as they keep on saying to themselves that they saved money. Don't be afraid to blame them. They deal with an obvious cheap and unprofessional company out of China and we customers have to accept that we are responsible for their errors. I don't think so!

If you order something with them, be aware that if there are issues with your prescription or glasses, I guarantee you that they will attempt to pass on the blame to you. You just have to look at other review sites to see this. If you push it more, they will completely ignore you.

By the way, forget about trustpilot website which selectspecs proudly have such great reviews. Why? Because trustpilot actually charges a lot of money to companies such as selectspecs to protect them against bad reviews. I fought with them for months before they finally agreed to post my review. Bottom line, trustpilot are crooks defending those who pay them and nothing more. A lot of very positive posts are for sure done by selectspecs and of course some are selected or invented to show that selectspecs actually cares and want to fix the problem when they clearly couldn't careless. You just have to look at my story to see this.

I will also send my story to the Federal government agency in charge of internet fraud with all copies of communication or lack of, copies from the lab report proving that they sent me the wrong prescription that could actually damage my sight. Im sure Im not the only one complaining to them so hopefully they will have their sites banned from Canada.

Look at many sites and the BBB in North America. The Better Business Bureau gave them an F which is the worst grade you can get from them. That alone should make you think twice before dealing with them.

At the end of the day, if you have a problem, you didn't save anything at all as you will have to pay to have your glasses shipped back to them and if they refuse to do anything, then you will have to deal with another office to correct the original mistakes done by SelectSpecs.

Think before you purchase from them. In fact, stay away from that company. Paying a little more from another site could actually save you a lot more money, time and a lot of frustration.