On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Sendmybag.co Reviews Summary
The company appears to struggle with customer satisfaction, particularly regarding the handling and delivery of goods. Customers frequently express concerns about the lack of accountability for damaged or missing items, as well as inadequate support when issues arise. While some reviews hint at positive recommendations, the predominant sentiment reflects frustration over poor service and unresponsive customer support. The failure to assist with claims or provide reliable delivery further exacerbates dissatisfaction. Overall, the company may need to enhance its customer service protocols and improve communication to rebuild trust and enhance its reputation.
This summary is generated by AI, based on text from customer reviews
A friend recommended this company to me for my move. I shipped 2 large boxes with them. When they arrived, one of the boxes had been opened and some of my property was missing. Also, the delivery driver would not bring to the door. He left the packages on the curb because he said he couldnt leave his van, so I had to carry 130 lbs of boxes by myself--no help and no hand cart. The company promised to located my merchandise but after 2 weeks cannot locate. They also refuse to file a claim with the insurance that I paid extra for. They are pnly making excuses and cannot attest to the chain of custody of my property. They have no idea who opened it, why or where the mssing property is and they refuse to reimburse me.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members