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    Shoedazzle

Shoedazzle

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Overview

Shoedazzle has a rating of 3.7 stars from 7,974 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Shoedazzle most frequently mention customer service, good quality, and fast delivery. Shoedazzle ranks 3rd among Subscription Shopping sites.

  • Service
    344
  • Value
    356
  • Shipping
    361
  • Quality
    346

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 64.4%
Positive
555
Neutral
32
Negative
275
View ratings trends
167
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How would you rate Shoedazzle?
Top Positive Review

“Size to small.”

NiNi B.
11/21/24

It was easy to exchange online... quick and simple, no hassle! The main issue right now is I'm not sure if they've received the return so I can keep an eye for when my exchange will be shipped. I returned the shoes that same day I received them and still nothing. Better communication would be greatly appreciated but since I've been a member, I've had nothing but superb customer service and pleased with every purchase.

Date of experience: 11/11/24
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Top Critical Review

“Too much time wasted”

Betty V.
12/3/24

I sent back the same shoes multiple times one size 7 runs extra small and tight but when I order it in the wide size it was extra large, there is no in between. It took me a month to get my first order because they had a problem with the delivery service. This happened twice so I just didn't look for anything else. And for the shoes that I've sent back I did not get my points back. So I cancel my VIP because it's just not worth it.

Date of experience: 11/23/24
See critical reviews

Reviews (7,974)

Rating

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Other

Reviews that mention popular keywords

customer service (738) vip membership (115) store credit (71) credit card (115) vip member (116) quality shoes (78) right size (41) love shoe (154) shopping experience (44) half size (28)
Thumbnail of user jewarnat
Virginia
1 review
0 helpful votes
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August 11th, 2022
Verified purchase

My experience is always a pleasure! That is why I continually purchase! Everything I've ordered thus far fits nice and is always complemented when worn. And suits my outfits on point! And to top it off Its affordable! Always keep me posted on new arrivals…

Date of experience: August 11, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hello Jewarna,

Thank you for your positive review and for sharing this with others. It was a great feeling that we were able to meet your satisfaction in online shopping.

Best Regards,
Clark

Thumbnail of user svdanangy
North Carolina
5 reviews
29 helpful votes
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July 4th, 2011

It's simple and easy and honestly I would rather have someone bring a slew of shoes from different outlets to me than having to look all over for myself. If I don't like anything I can just skip the month and not pay the service which is equivalent to buying one shoe a month with no additional service fee. As long as you're aware of the service and skip or buy when nothing or something respectively worthwhile comes up it's a great service.

Date of experience: July 4, 2011

Thumbnail of user ritac554
Kansas
1 review
0 helpful votes
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August 22nd, 2023
Verified purchase

Shoes are always cute but never accurate when delivered. Price can be a little unreasonable with all the fees added now. Shoes appear to have a lower quality and sometimes uncomfortable while other times you can't even fit your foot in shoe due to bad sizing. But again CUTE, if you can deal with all of the rest

Service
Value
Shipping
Returns
Quality

Date of experience: August 22, 2023

Thumbnail of user chada40
Chad A. – Shoedazzle Rep

Hello Rita,

Thank you for taking the time to leave a review. We are sad to know that you are not pleased with our products and prices. We always strive to improve our services and feedback like this from members is very much appreciated. Our Member Services team will email you right away.

Best,
Chad

Thumbnail of user hannahw41
Texas
1 review
2 helpful votes
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December 8th, 2016

There is a reason they price their shoes so low. Don't be tempted by the ability to skip a month, you can only do so the 1-5! Unless you remember to log in that small time frame EVERY month to skip, enjoy paying 40$ a month unknowingly! AWFUL customer service. Called three times, was hung up once, the others refused to cancel my membership. Do not order.

Date of experience: December 8, 2016

Thumbnail of user rebeccap1492
New York
1 review
0 helpful votes
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December 7th, 2022
Verified purchase

If you need shoes, for any occasion, come here. I have been a faithful customer for a few years now and I am never disappointed. The shoes are always fantastic! They always have a wide variety from cozy to beyond dressed up! High heels to slip ons. I may or may not get about 5 new pairs a month but who keeps track when shoes are happiness!

Date of experience: December 7, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hello Rebecca,

Thanks for the great review! We are delighted that you enjoyed our products! We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!    

Best,
Renz

Thumbnail of user katem413
Pennsylvania
1 review
0 helpful votes
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November 7th, 2019
Verified purchase

The Show Dazzle company is paradise! I found my perfect match my Little Black Boots
They have a number of different styles which accommodates everyone! I managed to get my friend hooked as well.
I hope people will give it a try & there's a show for every occasion

Date of experience: November 4, 2019

Thumbnail of user colen13
Cole N. – Shoedazzle Rep

Hi Kate,

Thank you for your wonderful feedback. That's awesome to hear! We sincerely appreciate it and we’re always happy to hear that our members are satisfied. We hope you have a ShoeDazzling day!

XO,
Kobe

Thumbnail of user amyo859
Texas
1 review
0 helpful votes
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January 5th, 2023
Verified purchase

Ordered for New Years Eve and rep stated would not send correct blouse until incorrect one was sent back and received. There was no way all could take place to wear in time. I have been a client for several years and was shocked how the situation was handled.

Date of experience: January 5, 2023

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hello Amy,

Thanks for sending your review! Your feedback about your order is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.

Best,
Zeth

Thumbnail of user wendyz98
Nevada
1 review
0 helpful votes
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June 19th, 2022
Verified purchase

Not once Have I received clothing that fits. Last piece of clothing I ordered was a sports bra. Had to send it back twice and it still doesn't fit right. ( I gave up on trying to get the right size.) Shoes are the same, either way too small or too big. From reading the reviews I hear the same complaints. What would be helpful is if the site would say runs small or big. Save time spent returning and customer service time.
On another note customer service is outstanding and more them happy to do exchanges and returns. But still an inconvenience for the disparity in sizing.

Date of experience: June 19, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hello Wendy,

Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with your order. We value you as a member and want to make things right! Our Member Services team will email you right away.

Best,
Chad

Thumbnail of user zinab19
Florida
1 review
0 helpful votes
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August 9th, 2022
Verified purchase

A few things hard to locate the skip the month link at first had to go through multiple other links and pages to get to it. I liked 2 our of 3 pairs and the one I didn't was fit but an amazingly cute boot. Overall happy so far.

Date of experience: August 9, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hello Zina,

Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away. Thanks!  

Best,
Renz

Thumbnail of user dominiqueg61
Florida
1 review
0 helpful votes
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January 1st, 2021
Verified purchase

Ok so shipping took longer than expected. I completely forgot I ordered shoes. But the quality and detail was worth the wait. My husband even said you guys should make men boots because of the quality lol

Date of experience: January 1, 2021

Thumbnail of user colen13
Cole N. – Shoedazzle Rep

Hello Dominique,

Thank you for writing a review. We are sorry to hear if you are unhappy with our shipping services! We will contact you within 48 hours for further assistance.

Best,
Nelle

Thumbnail of user sandrab3296
Massachusetts
1 review
0 helpful votes
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January 5th, 2023
Verified purchase

I can't believe how comfortable and nice these boots are. I got a slippers which I wanted since the summer time. Fits perfect and very elegant. Thanks to shoe dazzle thats my shoe store for awhile now.

Date of experience: January 5, 2023

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hello Sandra,

We are so fortunate to have members like you who continuously admire our items. Thank you for choosing ShoeDazzle! Have a great day!

Best,
Mary

Thumbnail of user destinyd21
Canada
1 review
0 helpful votes
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October 7th, 2019
Verified purchase

Awesome, would recommend shoedazzle with friends and family especially satisfied with the store credits transfered to a giftcard than made possible for me to buy items offline free of shipping and handling

Date of experience: October 4, 2019

Thumbnail of user cathye33
Cathy E. – Shoedazzle Rep

Hi Destiny,

Thank you for such a wonderful review! We appreciate your time to share how happy you are with your experience with us. Your satisfaction is what we always aim for. Have a great day!

Cheers,
Cathy

Thumbnail of user dpierorn
Idaho
1 review
0 helpful votes
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October 1st, 2023

I have been off and on this for years. The quality of the products has always been questionable but the billing practice and customer service just gets worse and worse. Very sneaky company regularly finds ways to trap you and bill your credit card. Not worth it

Service
Value
Shipping
Returns
Quality

Date of experience: October 1, 2023

Thumbnail of user bonnies866
Bonnie S. – Shoedazzle Rep

Hello Danielle,

Thank you for writing a review about our merchandise and your experience with our Member Services Team! We value your feedback, and we appreciate you taking the time to leave a review. Our Member Services team will reach out to you via email immediately to assist you further.

Best,
Bonnie

Thumbnail of user marshac13
California
1 review
4 helpful votes
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December 1st, 2015

This company takes #39.95 off you credit card every month even when you do not purchase anything from them. There is no legal law that requires you to tell them that you are not purchasing shoes this month. Once, you make a purchase for something from this the automatically deduct the same $39,95 of your credit card monthly with any purchase and storage in their bank account and give you a credit. What happens if you die... they keep your money. This is high unusual and must be addressed in a court law immediate. Y.

Date of experience: December 1, 2015

Thumbnail of user juliec594
Utah
1 review
0 helpful votes
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October 4th, 2019
Verified purchase

First let me say that Shoedazzle itself is a great site and I've been a member since 2014. These shoes, however, were so confusing. Putting them on requires untangling and really tugging the straps around the ankle. Then they dug into my foot and started cutting off circulation. I ended up cutting them, eliminating a wrap around the ankle and they worked. (And I am a normal clothing size 8/10 girl with size 8-8.5 shoe) so I dunno

Date of experience: October 1, 2019

Thumbnail of user ivyt14
Ivy T. – Shoedazzle Rep

Hello Julie,

We appreciate you bringing this to our attention and we sincerely apologize for any inconvenience you had with your order. We value you as a member and want to make things right! A representative from our Member Services Team will be sending a private message to you within 48 hours.

Best,
Ivy

Thumbnail of user mariap2361
Illinois
3 reviews
0 helpful votes
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April 18th, 2023
Verified purchase

I ordered (2) pairs of boots and was very pleased with my purchase and will shop again!
It's the CS agent that blew me and tried to challenge me…that's when you have to set the tone straight!…to inform them I'll rather speak with a higher authority and that'll be corporate

Date of experience: April 18, 2023

Thumbnail of user liab32
Lia B. – Shoedazzle Rep

Hello Maria,

It’s great to read your feedback about the items we have online. It makes us happy to know that you are satisfied with the products that we provide to our members. Hope you have a nice day!

Best,
Lia

Thumbnail of user suzannec517
California
2 reviews
0 helpful votes
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January 8th, 2023
Verified purchase

I love that I can order and within 7 days my package has arrived. The quality of the coats, boots, and accessories are high end and I get so many compliments on my outfits. I'm soon to be 58 and don't dress or look my age.
Thank you Shoe Dazzle/ Just Fab.

Date of experience: January 8, 2023

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hello Suzanne,

We are glad that you are satisfied with the item you purchased. Rest assured that we will continue providing unique and new styles for members like you. We hope you will always have a great experience with us in the future!

Best,
Lia

Thumbnail of user dianad25
Texas
1 review
12 helpful votes
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April 7th, 2015

Stay away, they charged my account twice for $39.95 without informing me. I didn't even receive the shoes they charged me for. Finally after a frustrating call with customer service they said they will reverse both charges but I wont receive the refund for at least 5-7 business days. Cancelled membership and never buying from this site again.

Date of experience: April 7, 2015

Thumbnail of user kellyl103
Washington
1 review
4 helpful votes
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December 22nd, 2016

I'm never ordering anything from this company again. The customer service representatives are rude and uneducated. They will hang up the phone on you rather than ensure your service issue is taken care of and to avoid refunding you your money. Don't waste your time!

Date of experience: December 22, 2016

Thumbnail of user mariamam8
Maryland
1 review
0 helpful votes
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March 10th, 2023
Verified purchase

I bought two pairs of shoes both in a size 10. The flats fit but the heels didn't even come close to fitting. The flats had straps on them that just kept coming loose. I wasted money and time even giving this website a shot.

Date of experience: March 10, 2023

Thumbnail of user maryl2745
Mary L. – Shoedazzle Rep

Hello Mariama,

Thank you for sharing your experience with the items you ordered. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.

Best,
Mary

Thumbnail of user kiarac54
Missouri
1 review
0 helpful votes
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September 22nd, 2022
Verified purchase

Love the shoes comfy at the start lol but I have flat feet so they was painful towards the end of my event. The extra wide fit was perfect as well my foot did not look crazy like it would in most regular fit heels

Date of experience: September 22, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hello Kiara,

We are happy your items are a perfect fit! We love being able to provide the products and services that our members seek. We appreciate the time you spent sharing your experience!

Best,
Zeth

Thumbnail of user tiarrahs
Rhode Island
1 review
0 helpful votes
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May 2nd, 2023
Verified purchase

Items arrived on time and were nicely packaged. The shoes themselves were poor quality and ill fitting. They were very uncomfortable after a short distance. In the future i will pay more for better quality. Also if a customer has multiple credits they should be able to use them together. After all it is real money that you took every month and if i had multiple gift cards i would be able to use them together at any other store.

Date of experience: May 2, 2023

Thumbnail of user chada40
Chad A. – Shoedazzle Rep

Hello Tiarrah,

Thank you for taking the time to leave a review. We are sad to know that you are not pleased with our products and credit system. We always strive to improve our services and feedback like this from members is very much appreciated. Our Member Services team will email you right away.

Best,
Chad

Thumbnail of user carlac480
South Carolina
1 review
0 helpful votes
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August 8th, 2022
Verified purchase

Usually when I see a sale on Shoedazzle, I'm not disappointed! Love the prices and selections available. Do have to read reviews if possible because sizes on certain items, i. E pants or shoes may not be of great quality or not true to size.

Date of experience: August 8, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hello Carla,

We're glad you enjoy our unique styles! We promise to continue manufacturing more beautiful products with good quality at a very affordable price just for you! We appreciate the time you spent sharing your experience!

Best,
Zeth

Thumbnail of user joyr264
Illinois
1 review
0 helpful votes
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December 7th, 2022
Verified purchase

I was skeptical about purchasing shoes from Shoe Dazzle because I had never heard anyone that I know of purchase shoes from them. I would see different ads all the time about Shoe Dazzle and the shoes looked amazing but the prices looked even better! It seemed to good to be true to me. A friend of mine said she had heard of this company but had never ordered shoes from them. Well I desperately needed some new shoes, but my budget is very tight. I decided to take the chance and ordered 2 pairs of booties for work and boy was I pleasantly surprised! The shoes arrived exactly as pictured! They actually arrived sooner than I expected and they are very comfy! Now that I know this is legitimate, I will definitely be purchasing more shoes in the future!

Products used:
Shoes

Service
Value
Shipping
Quality

Date of experience: December 7, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hello Joy,

Thank you for trusting us to be your source for top-quality items. We appreciate your kind expressions of appreciation and are especially grateful for doing business with you. At ShoeDazzle, we try our best to provide the best service and unique style at an affordable price!

Best,
Mary

Thumbnail of user madriap
California
1 review
0 helpful votes
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January 18th, 2023
Verified purchase

I bought two pairs of shoes, I sent them both back due to them not fitting the very next day.I received a refund for one pair but not the other. They literally were shipped back together in the same box, so there's no way they didn't receive the second pair. Never again, that's bad business!

Date of experience: January 18, 2023

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hello Madria,

Thank you for your feedback. Our Member Services Team will contact you right away to address your refund concern.  

Best,
Renz

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From the business

Sells shoes via monthly "subscription".

Business History

In 2009, ShoeDazzle reinvented the way you shop for shoes, with a personalized online showroom and a new collection every month.

We believe shoes are the centerpiece of your look, giving you confidence, attitude and when you want it, altitude. To complete your toe-to-head look, we also offer handbags, clothing, and accessories. Today, millions of women get their personalized fashion fix from us, with access to top trends, style inspiration, and world-class service.

Company Representative

Thumbnail of user whitneys187
Whitney S.
Typically does not respond to reviews

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