I went to lululemon today, and I was treated badly by employees of the Southcenter branch of lululemon at Southcenter branch /in WA state on Sunday 10/11/20 at Tukwila around 4:45 pm, and I showed my ID as a physician, which is the same thing I did the previous time (last month) and I was given 25% last time. The teller (I think her name was Renae) was talking rudely to me, and the other person who claimed that she was the manager and her name was Andrea, and then they called the actual manager who was Marley and she was mean and did not help and said no discount for you and I even showed her my ID and told her I just came from my round in the hospital and how the companies like North Face gave us 50%discount and Adidas gave us 40% for front line health providers that are helping during these times of COVID19. Lululemon, who promised us at least 25% as an appreciation of our work, would not respect it and honor it. I took their name and I asked for a pen to write it down and they would not give me a pen, and I even asked for the receipt to be emailed and they sent it to the wrong email and then I had to correct it with them and they had me waiting to do the whole sale process again after they canceled the first one. It was definitely a hassle they gave me.
I would like to address and talk with the owner and headquarters to inform them about this branch and their employees, so they can do some educational orientation like how to respect mainly the customers., and when I told them I would complain tomorrow they seemed careless and told me to go ahead and complain today (Sunday) as they were sure nobody would listen to me from management. I hope there is someone watching above branches and their behavior and conduct with customers and do classes and education for them before hiring them especially in positions like managers.
I would really appreciate a contact from you to discuss this further and my number is **********
Clinic number is **********

Thank you,
Mazen