Shopee

1/11/22 - I wanted to purchase a fridge in shopee. Spoke to seller and came to an agreement. Wanted to pay with shopeepay which i usually do. Banked in the amount more than $1000 and it did not show up. Need verification and the app had a problem but the money already deducted. After doing manually - told got to wait for 1 -3 days to be verified. Spoke to 5 different agents from shopee and asked for the manage twice but still no manager to take my call. They go by the book - verification need 1-3 days - refund 3-5 days and i am stranded with no money to purchase in shopee or elsewhere. After going back and front - got verified - but amount still not in - according to them its 'floating' - agent can even tell me not sure where its floating? - Y such terrible service - No manager wants to take my call - need to wait 1 -3 days - Fridge is not a want but a need and a necessity - if i had known it would take so long - which was not indication upon banking the money to do verification first - but they allow the transfer to happen and then ask for verification. Now verified but no money in - it will take time - manager do not want to call - very terrible. Customer service - like parrot - they repeat the same thing over and over. In the end - i got money yet no money to purchase

From Shopee, seller, courier, customer service representative had no honour at all. Almost all of my order has a problem but they will not give the customer all the service that they need. One seller lack 1 item in my order, instead of sending the item, they will send it to me in my next order(but in review, they said that they will send it right away-liar). Now they had a big problem with the courier ENTREGO, many parcels only in hub and they failed to deliver it almost 2 months already. I've chat with their csr but gives everytime a date but nothing happens. I've filed a grievance letter to Dept of Trade & Industry to make them solve the problem but their Risk mgmt Adam Lewis says my item is "lost in transit" but in their system it doesn't indicate that(See their incompetence?) I have another chat this minute to a csr and send them the email copy and tell them that their boss is one big liar. Good thing right now, I only buy cheap items, but still it's our hard earned money. I only buy coz of this pandemic happening in our time, I dont want to risk my family's health. But when we reached the herd community, I will not buy again in online store like shopee and lazada(I have experience problem with this also).

Shopee is okay for small things but if you buy something like a TV, CELL, or other major priced things you could be in serious trouble. With LAZADA if you have a problem you let them know and they issue you a prepaid authorized label to send back to them using LBC. NOT SO WITH SHOPEE! Shopee directs you to handle things thru the seller! Good luck with that. I recently bought a "Samsung Original" cell or so it stated in the listing. When I got it it seemed like it was used or a display model and i reviewed it as such. A week later it stopped working. I took it to a cell technician who quickly told me it was a FAKE. The seller will do NOTHING and Shopee so far is doing NOTHING. BUYER BEWARE! I WILL STOP USING SHOPEE.

Whenever I buy something I always look at the review of the products first then that's it---I always get what I wanted. They never disappointed me all are well packaged.

I'm happy and thankful that online selling platforms, like Shopee, exist. In this time of crisis, going out to buy products is too risky. I'm just glad that the things I want are just a click away. I bought lovely items and transacted with kind and legit sellers, both local and foreign, and I got what I paid for, and so much more, trust. Though I have to admit that buyer's patience will be tested, especially for overseas orders, since the lead time takes too long because of the on going community quarantine. Just a word for those who got scammed, I undertsand that you lost your hard earned cash, and it's really frustrating not to get your money's worth, but always always remember that online shopping is not without its risk. If the deal is too good to be true, then it is. Check seller ratings, if the sales with negative feedbacks are just in a span of days-weeks, don't transact. And if the costs reach 4-digits or more, always choose COD, or better yet, buy in legitimate physical stores if possible.

For the whole week I've been stressing over the order I made at Shoppe. From customer service to their couriers to seller, they are all worst. No one could help me with the issue I have which is not my fault but their courier's. The rider tagged my order as "return to seller" saying I am not unreachable. My line was open all day, he did not text or call me and did not even bother to try again the next day. I was waiting for this parcel for more than 2 weeks and this is paid already which eliminates the reason for me to dodge his call. Seller would not lift a hand to help. Saying it's out of their control. I've tried reaching for courier's customer service and they also wouldn't send me back my parcel saying it's already tagged to return to seller. How stupid was that? Shoppe's customer service are either dumb or non-existent, you might as well talk to the chatbot. And finally, refund! Refund would take months and months and if you forget to follow up about it, goodbye money. No one should buy in this crappy online shopping platform.

Shopee is a fraud and cheater company please do not buy or sell you will lost your money. You will not get the products nor the refund... nor get refund to sellers not their products... a very cheaters and fraud came here in India to make fool to Indians...
NOT GIVING A VALID CLAIM FOR MISSED PRODUCT AFTER PROVIDING ALL PROFS AND VIDEOS

SHOPEE PAY SUCKS! Getting refund is so difficult, time consuming and stressful. Customer service is non-existent. Regardless if you purchase from an official store or not, whether the amount is little or big, even if the item was not delivered by the seller (and the shopee app shows it was not delivered and even returned to seller), getting a refund is so difficult. DO NOT USE SHOPEE PAY.

Football jerseys advertised on Shopee are often not even recognized or authorized jerseys by the clubs Shopee purports to represent. They are fakes. Shopee's pages are filled with unauthorized jerseys. Additionally, even the jerseys which are recognized club jerseys are not OEM jerseys but are knock offs made in Thailand or elsewhere

Similarly, sizing is terribly inaccurate. Out of 6 jerseys I ordered from 3 different shop on Shopee, all jerseys were incorrect sizes. The online jerseys for sale will show sizes, such as XL is purported to be 56-58 cm chest. When XL jerseys were received, their actual measurement was 52cm (which is a Medium size according to the website), even though the actual labels inside the jersey stated the jerseys were XL.

When trying to obtain a refund for these jerseys, the seller is allowed to make a counter offer to your request for a full refund. For instance, I requested a refund of 841PHP. The seller counter-offered at 1 PHP. How outrageous is this?

I will never use Shopee again. They are a complete rip-off. I have ordered numerous jerseys, household, goods, etc from Lazada and they are normally acceptable and/or good quality and very efficient with returns and refunds.

Order ID -*******TEMGDES
ORDER TIME-23:07
SHIP TIME- 11:18

Yung inorder ko ay speaker,pero yung dumating mobile phone holder, its a very wrong order which I received. Kinontak ko ang seller d na sya makontak.
Nagbayad ako ng maayos.ayusin niyo din yung serbisyo niyo.!

I seldom write reviews but this time I should let Shopee and the public know. First a Shopee Seller (SMStore) sold and sent me 2 defective ( out of 10 items). I returned the 2 defective items and now Shopee is giving me a hard time to give me a refund after all the email exchanges and pictures. My case has a different agent and case number everytime I call or email Shopee so it is very easy to confuse and delay refund processing. All in all Shopee Philippines and SM Store (a supplier) you both deserve a WAY BELOW ONE STAR RATING

Just like Maxis, Shopee just rewards new customers, they give many free shipping vouchers to new customers, regular customers just got 1 free delivery voucher.