Justice - Girls Clothes

I ordered swim suits for my girls on June 8th. 1st notification states will ship June 11th. Next notification states June 22nd. Another notification statesafter July 5th. Summer will be over before I get these swimsuits! Very poor time & customer service.

I have been shopping at justice for a four years now and they pull alot of shady tricks.

We all know they were sued for putting sale signs up when items never went off sale. Now instead of putting things on sale they offer you free items if you buy x am out of product. They send a few of these free items to the store and they DO NOT include it if you buy online.

Thing of contacting customer service after deals don't go through online? Think again. They say they will contact you in a few days. They wont. It could be two weeks.

Though I do like their items. They stand up toy 9 year olds well. They are over priced. And if your buying in stores? You might not find the right size (heaven forbid you have twins because majority of the time they only have one of a certain size).

Last but not least do NOT order anything that could break in the mail. Luckily I only ordered clothes because the mail man was so embarrassed to drop it off he set it down and ran. The tape the company used fell off during transit and the post office reaped it. The box was smashed. The items were thankfully in plastic inside but the inside was full of dirt! So open it outside unless you already need to vacuum.

I placed an order on 12/01/2019 for 13 pieces so I two different tracking numbers. I received the smallest package on 12/09/2019. And was supposed to receive the other item today 12/10/2019. After research my tracking number I saw that it was returned to sender per senders request. I called and spoke to three different representative. A customer service rep and two supervisors that basically said Oh well you'll get a refund once we get the package back. No empathy what so ever. These items were Christmas items to my daughter. The young lady said you can purchased them again. Now there out of stock. The second young lady said you can wait until the come back in stock. The gentleman said it was not justice fault it's UPS or the post offices fault. None of this is my fault. And I don't feel like I should have to spend more money and not know if it'll happen again or not. I am extremely unhappy with justice. I have never had this problem and has always received wonderful customer service. This is unexpectable. I don't think I would ever buy anything from them again.

I placed 3 different orders with Justice, 2 on August 2 and 1 on August 3rd. Today is August 27th and I've only received 1 order which was missing a couple items. I've tried calling the customer service number to keep getting the voice mail saying working on phone lines. This is SO UNPROFESSIONAL AND I WONT BE ORDERING AGAIN. The order circled saying fulfilled but I have yet to receive it and it saying it was shipped out over a week ago. NEVER AGAIN JUSTICE NEVER AGAIN

I've just had the worst experience I've EVER had with online shopping. While trying to shop a "special preview" of a Memorial Day sale at Justice (online), what would have been a short 25 minute shopping experience turned into 2.5 hours of dealing with website issues, a 45 min wait for customer service, and zero resolution - I was unable to purchase a single damn thing. Apparently, the website has a "delay" ( 3 hours in my case, but who knows how long it actually is) in which items will show they're available, you'll proceed to the final checkout screen where payment is processing, and then payment will "decline" and the unavailable items will be removed from your cart. When you call customer service, they'll verbally walk you through THE SAME PROCESS (even when you choose option 4 for website issues). They're not actually able to see what items are truly available until after payment information is submitted. What. The. Hell. Since when is online shopping supposed to be like gambling? "I'll bid on all these items and if I'm lucky I'll get one or two!" No. Just... no. Add to this the fact that I had opened a Justice credit card specifically for this sale at the beginning of my transaction... what a waste of time and energy. Customer service simply does not care. And I don't appreciate the bait and switch!

I had a store credit with them and I lost it because they have a new owner now without transferring the old data.

I bought over 60 pieces of clothing for my daughter from shopjustice.com and she is an in between size kids so it's hard to find clothes that fit her without being there to see them but I got them on a good sale or what I thought was a good sale and over half of the items I bought did not fit her so I asked to return or exchange them 1st off they will NOT DO EXCHANGES for a bigger size and 2nd they tried to tell me they where going to charge me over $3.50 per Piece to return them and I had to pay for the shipper of my choice to cover the shipping back and then pay for the shipping back for the new ones!?!? Then to just put the cherry on top they then tell me since the items are half the price of what I paid for them now that's the amount I would get back not what I paid for them but half of what I paid and then they say you would PAY US $1.50 per item to take them back! At this point I have already waited 3 months to get my order and then I'm missing 6 pieces and I was double charged for 3 pieces I called and they say oh I can't give you a delivery date because we are on back order and now we don't have the items you where charged for and didn't receive so there is nothing we can do this site is a SCAM if I have ever seen one Are you kidding this was over a $300 order I am beyond mad and I will never ever support purchase or buy anything from JUSTICE EVER AGAIN!

This company is literally the worst! I purchased some boots for Christmas online. They were too small. I ordered replacements. Printed out the online invoice (lost the original return shipping stickers from shipping package during wrapping session) and went to store to return the boots and credit my credit card back. Store won't accept the online order invoice. Will only give me in store credit and say it is company policy not to credit my Justice credit card. I have called twice and been given the most ridiculous run around imaginable. I don't even have capacity in my day to type out all the different departments and avenues I have had to push to get a lousy $20 refund. I am appalled and am DONE with Justice. My card is getting cut up, my daughter will be so bummed. There is a reason for the class action law suit pending against them and I can attest that these business practices are very manipulative and meant to wear mothers down. I am still on hold and with the 3rd person. This is crazy town. Please save your money and shop somewhere with ethics. I realize our current governmental administration doesn't give a crap about ethics, but you can. Oh goody, the "supervisor" just mansplained to me that the online invoice is actually inadequate for returns because it doesn't have a scan code... on hold again. This company is not good. Shop with a conscience. I will be cutting up my card and cancelling this account entirely.