Shutterfly

Had to chase my Christmas card order down. Already 4 days late. Now promise to deliver 5 days from now - should not take 18 days to get Christmas cards. Shutterfly is unwilling to give me a full refund. Will never use them again. They charged my credit card $120 and I still have not Christmas cards. They have lost a customer in me.

I ordered my Christmas Cards from Shutterfly on November 28th, 2020. I received an email on 11-30 that the shipping label had been created and the package would be delivered between 12-3 and 12-7. The next update was from 12-4 saying that USPS was still waiting to receive the item from Shutterfly. That was the last update that was received. 2 weeks have passed (today is now 12-18), I have not received my order and am not able to log a complaint or seek a refund with Shutterfly because their wait times online and by phone always number greater than 100 people waiting.

If you receive a promo code for a "free" anything from Shutterfly, beware that the promo code will likely not work and when you spend all your time uploading and cropping photos for the new free calendar before you realize that once in your Cart, it will say the promo code has expired, prior to the actual given expiration date. And, after more time spent with the online assistant, who said to try the promo code and it would work, it still did not work, after several tries and closing the Cart and trying again several times. FYI shipping and handling is not included with the "free" calendar regardless, so you pay over $8 for the free calendar if you are fortunate enough to get the promo code to deliver the promised free item.

I uploaded 5 X 7 and 8 X 10 scanned photos at high resolution of 1600dpi. I purchased ten 11 X 14 prints. I threw every last one out. All of the prints looked like I was looking through a fish tank of water. Totally useless prints and a waste of $100. I cannot believe a company like this could stay in business with such horrible quality prints. This was my first purchase from them and now it is my last.

Order taken and $$ paid on November 29,2020. Order in system December 3,2020. After that, radio silence and no viable or reasonable way to contact them. Emails and phone calls have not been addressed. It is December 22,2020 and I am asking for a full refund. It was declined as the cards are in the system - I might get the cards by December 24th. Not reasonable and actually shameful in 2020. They are keeping my funds and think that is okay.

I am EXTREMELY upset with my photo book. First of all I ordered this book as a gift and it came in a Shutterfly box which gave away the gift when my husband checked the mail! Couldnt you be a little more discreet? Secondly when my children gave my husband his Fathers Day present, as he opened it, the pages were coming out of the binding! Not only was this embarrassing but it was upsetting as well to all of us. Now I have to tape it or something. And not to mention that their site is so bad to use! Its not user friendly and their tools are so outdated. I spent an entire day and night making this book and it arrived as trash. This is completely unacceptable!

Customer service is awful! Placed an order, noticed something was off with the order after receiving the confirmation email. Messages through the chat option and asked if they could check if my image actually loaded. With no given reason my order was cancelled. The chat was ended immediately with no response as to why. I entered the chat again and let the next agent know what just happened and they ended the chat abruptly. They stink, will never use Shutterfly again.

Terrible quality of acrylic prints and even worse customer service! It takes forever to return and get money back! Numerous calls and time on hold. Still haven't gotten my money back

The website and app did not state anywhere the currency. I assumed it was in my currency which is cad. I also noticed that my shutterfly order was about $5 more than my local Walmart but I decided to order anyways. I got an email confirmation after paying that also did not show the currency. I paid $18. Days later, I check my credit card statement and I was charged $28 for a few prints that were already overpriced to begin with. I probably paid $15 more than I needed to for. Waste of money.

Beautiful pic of my wife and new granddaughter, no grand daughter.
Good shot of whole family on first page was repeated in pixelated mush on last page. Ordered soft cover, came as hard cover.
Not using this ever and not reccomending to anyone.

I ordered 80 holiday cards and envelopes from Shutterfly. I intended to have both addressees and the return address shown on the envelopes but made a mistake. I spent 39 minutes on the phone with a Shutterfly rep and she refused to let me order corrected envelopes. Shutterfly insisted that I spend another $200 for new cards in order to get corrected envelopes. I will never do business with them again.

A terrible terrible company.

I ordered an apron for my wife's birthday. I paid extra for shipping so it would arrive on time. The website stated the delivery date was "guaranteed". It did not even ship by that date. I told them if it didn't arrive by that date to cancel the order. Instead they shipped it late. They said they would refund the extra shipping charges which they did not. The customer service rep didn't even address my questions but instead responded to something else that I didn't even ask. Please DO NOT purchase from Shutterfly, go somewhere else.

Decided to try Shutterfly this year for my holiday cards. After 4 days of trying to complete a photo card because the site kept freezing then NOT saving my project, I decided to go back to my reliable Vistaprint and completed my card in 20 minutes. Shutterfly waisted my precious time and my time is too valuable. I even reach out to customer service and they were absolutely no help.

Placed a large order with Shutterfly for Christmas. Received a partial order of ornaments. The partial order was missing four identical ornaments. Contacted Shutterfly and was informed the missing four ornaments would be included in the next two shipments. A few days later, received the second partial shipment which contained two of the missing ornaments. I did not receive word on the third partial shipment. When checked the status online on the estimated arrival date, it showed not shipped. Contacted Shutterfly again and was told it was shipped with an arrival date of December 26 using UPS smartmail. After getting unacceptable answers from a customer service representative, asked to speak with a supervisor. The supervisor stated since the order had already shipped, the best he could do was to refund the shipping fees. ( It was free shipping due to the order amount.) So now we have just a little over half the ornaments that were ordered.