ShutterflyReviews 984

I know things are tough with shipping during covid. I received half of my order within a week. The second half, however is going on 3 weeks. Multiple duplicate shipping updates, no tracking number just Shutterfly telling you the updates, delivery date pushed back 4 times. Now, says my order was delivered yesterday and I still have not got it. Customer service is non existent. Just go to Wal-mart. Cheaper, faster, better quality.

I was very satisfied once my first shipment arrived and then placed a second order and they arrived but the corners on these pictures are slightly peeling and bent :/ it's not enough to ruin the picture but enough for me to notice it otherwise i would have given 5 stars. Thank you again tho for the great pictures!

This site needs to be used with extreme care. While the initial experience was quite good and the usability of the site was excellent, I ended up wasting a lot of time and money because of them, completely preventable and frustrating. My first order took many hours to finish and only at the cart did I find out they failed to list USD as the currency. This makes it far more expensive for me... the shipping also mysteriously doubled after I placed the order making it all come to a whopping 50% more money than I was shown.
That was at least tolerable until I spent several hours preparing an order with vouchers for free items offered for one day only... and only after trying to place it, found out the shipping was OVER 50 USD and they wouldn't even ship the free item to my location. This was not shown anywhere in the offer. The whole order was a flop and I ended up getting nothing that day. I really don't think I'll be going back.

My package arrived empty! A completely empty intact envelope. I asked them to reship the actual prints overnight because I was in a time crunch and couldn't wait another week. They refused, they lost a customer. Will be refunded in 7-10 days.

If they would leave out all the coupons and scams and just price the product and have a free shipping code, it would feel better purchasing here. Instead you get people on your website by scamming them into hours of work putting together projects with "free" coupons, and then price your shipping cost the same as the product. A coupon is quite literally just free shipping. Its not a free product by any means. So just have an automatic free shipping code. Your product is expensive and not of the quality so it doesn't make it worth it to spend here. Ew!

I ordered 1 25oz stainless steel water bottle for a birthday. A mistake was made and I got charged for another they told me to keep it no charge.The bottle looked good & they were nice so I decided not to give it for the birthday so I ordered 5 more to go along with the other 2 for Christmas.The first 2 I ordered came in single boxes, the next came in 3 different orders, 1 in a single box one day 2 in one box another day and 2 in another box another day. These all had the pictures of 5 generations of 1st born girls in my family. The problem was the boxes the 3 singles were ok but the other 4 2 in 1 box & 2 in another box now I don't have 4 single boxes for the 4 in 2 boxes to give and send each one I called and asked if I could get the boxes I needed even said I would pay for them and the shipping but they said NO as they were shipped in 3 orders I ordered all 5 of them at the same time but they chose to send them in 3 separate orders and if I wanted them in 5 different boxes I should have told them... So I was supposed to know that? At a further look at them the pictures were on plastic an put on the bottles (should have read the reviews first)So now I will have to search for boxes that they will fit in.SO DISAPPOINTED and MAD! Will not recommend or buy from them again! They want proof of purchase to submit with this review but I don't know how to do that I'm 74 and new at doing this sort of buying only proof of purchase is on my email and they don't enclose a receipt or invoice in the box.Don't know how to send photo's either.

I've ordered many different sized photos from Shutterfly multiple times over the past years and they always have promotions! There was this one time they were giving out free their reusable bag and all you had to pay was shipping. I was already paying for my photos shipping so I decided why not! I use this bag all the time (as you can see it's erm dirt in the photo) and it's extremely durable. I'm literally carrying the heaviest groceries around my neck and the bag is isn't broken which is crazy!

Highly recommend ordering photos or other personalized items for your family and friend or even yourself like me :)

I won't use a site with shady customer service like this one. When ordering online I have to trust them with my money and information. The order was three items for a baby shower. The total was high, as usual for Shutterfly. So I told my daughter if she could check around for a discount code from the last order, maybe we can afford all three. Her and her grandmother found a 40% off code, and it was a few days from expiring! So we plugged it in, and somehow the total was more expensive than before we entered the discount. I took screen shots and said I would call them tomorrow to see about it. When I call, I am told they need the order number or the email associated with the account. So I hang up and dig up the info and call back. Then, I'm told the order number won't help, they need the email. I offer an email, she says it corresponds to the order number. She still won't handle my issue. She needs the name of the account holder? Which, even she admits, changes to whoever's name is on the billing information last used... Meaning whoever orders something last. Because it was her grandmother's credit card, now they won't talk to me. It seemed like one big runaround of excuses to avoid owning scamming me out of money. I was informed there's a 30 minute limit on order cancellations, so they couldn't help me do that either. All of this because I wanted someone to just explain the prices (as they're all over the place, see pics) to make me feel better about the high cost of my order. So I could relax, and be able to explain it to my technologically challenged mother. It's a shame they were so suspiciously reluctant to speak with me, I've spent a lot over the years but my gut tells me it's no longer wise.

I wasted an entire month trying to make a book from my honeymoon. Several crashes, errors and freezes on both the app and website, from an iPhone, iPad and Dell laptop and every one had the same issue. I contacted support through the chat and was told someone would contact me. A few days later I spent 3 straight hours on the website perfecting my book only to have it glitch and delete all of my saved edits when I tried to pay for my book. Once again, I contacted support through the chat and was told there was nothing they could do and someone would contact me. I was so frustrated that I sobbed uncontrollably for 40 minutes. Next day I called customer support and spoke to 2 different reps who personally promised to follow up with me and reassured me that I was the only one experiencing this issue. Wrong. I should have read the app reviews before calling. Once again, nobody contacts me back. Try to make another book and same things happen. Call customer support again and the rep seemed to be reading off of a script. No empathy, just insincere apologies. I even asked her to put herself in my shoes, laid out the scenario and nothing. No human emotion. Another promise that someone would call me back. Don't expect to have a good experience with the site, app or customer service. Not only is the functionality of the website and app poor, the corporation itself is, too. This is one company that just doesn't care about their customers. I'm sure I'm not the only customer you lost today.

I have ordered from Shutterfly for years and loved them. I ordered easel calendars with photos of my dog each month. (I ordered 3 of them) they came with the wrong calendar on them ie Jan 1 was NOT a Wednesday. I called and the guy spent over and hour "fixing" the problem. The new calendars arrived with correct calendar but no pictures printed on them. I called again the guy David on 1/22/2021 couldn't figure it out and said it was raised to the next level I should hear from him in a few days. Haven't heard a word since. I am not willing to spend another hour on the phone and I went on the website couldn't find an option to send an email. AT LEAST I should get a refund but I will be voting with my feet and not using shutterfly EVER. It seems your company has changed, and don't tell me its COVID, its been a year surely this kind of work is ideally done for home based workers. GET IT TOGETHER SHUTTERFLY!
Your Shutterfly order has been shipped

Great news—a bright-orange Shutterfly package is on its way.
Your order # is: **************174

Ordered Christmas cards with a delivery date of 12/14 and they arrived 12/28. Refused to honor their own policy of "We'll make it right" and provide a refund. Never again.

I just had the most random problems happen with my order. The internet auto loaded an old address for the order. I contacted the business shutterfly sent my project to and they were not able to forward the package to me. I was nervous to contact shutterfly because the shipping was expensive as it was... well I chatted with Gayathri and they were so helpful. They reordered my project and are sending it to the correct address for free! I am overjoyed. And, they put it on rush delivery, so it will only take a few days. I am so grateful for such an easy answer to my issue.

Thanks shutterfly!

I ordered Christmas cards on December 2nd with my original delivery estimate being 12-8-12/16. I contacted customer service 12/18 to cancel the order because it had been "in transit" since the 10th and I knew they weren't going to arrive in time for me to send the cards out for Christmas. Customer service would not issue a refund and told me they were sure they'd arrive in the next few days and to contact them again after Christmas if I hadn't received them. They arrived the 29th. I contacted costumer service and was told they could issue me a 50% refund now and the rest after I ship the cards back BUT I'M RESPONSIBLE FOR PAYING THE SHIPPING FEE! I understand making me pay shipping if I wanted to return because I simply changed my mind but this order was being returned because they failed to deliver to me on time. Ridiculous. Never ordering from them again. Terrible customer service!

I have used this company for ten years without an issue but recently - maybe since covid - it seems perhaps they had some layoffs or new management or something but the customer service went from a B+ to a solid F. My cards took over a month to deliver and still have not arrived. When i ordered it promised them in 9 days. When I attempted to call to find out the issue, the hold time was 200 minutes. I spent 3 different times on the chat waiting for 20-40 minutes only to be told to first wait until after Christmas to complain - never mind my cards were due the 9th. And then when they still had not arrived by new years I was told I'd get a refund. Never received it or any confirmation. The agents seem like they could be bots I can't tell honestly. They kept repeating the same thing but I never got any real info or evidence of a refund or the refund at all. This company is honestly heading to the better business bureau if they don't make some serious improvements in their customer service. They have lost me forever as a customer and management ought to be ashamed of themselves for letting it get so bad.

They charged me for a product $89.00, and never delivered the product. It is now 4 weeks later and still refuse to credit me. This is THEFT. DO NOT USE THEM

Composing my collage was not a problem but paying for it was the WORST! It would not accept the shipping address. Even after entering my address, triple checking for errors, and clicking save (multiple times), it kept telling me my home address wasn't valid. After all that work putting together a collage, their checkout process was a massive fail. I'm so frustrated, I removed the project entirely and went elsewhere. DO NOT USE SHUTTERFLY! They need to get their act together. I'm out of here and will never be back.