Surprised I received it so quickly. Only one issue with the shipping, The package was delivered to a local store instead of being delivered directly to the door. Nothing was tampered with so it's all good!
Very helpful customer service. I had difficulties receiving my first order due to the currier is not based locally. Customer service was more than helpful by changing my default shipping currier to a more local based option.
I always luv buying my gold through Silver Gold Bull!
The reason is because I trust them! I know what I'm buying from them and receiving is genuine and the real deal! As important is their competitive pricing and efficient and fast delivery!
My son and I has been buying with you for sometime now and we are satisfied with the services and the high quality products... delivery and packaging is excellent... I encourage my family and friends to buy from you!
Ordered items arrived less than a week of placing order. Very well wrapped and coins are just beautiful. Very professional. Emails received with order, receipt and tracking.
Highly reccommend and will purchase fom them again.
Just bought 10 Royal Canadian silver bars that were listed as new and uncirculated. I waited for the spot price to drop and this company had the best price. Now I know why, when they arrived they were secondary market bars, all scratched, couldn't hardly read the serial numbers on some and one was tarnished so bad it looked green. Immediately called and spoke with sales and they admitted they were secondary market, he even said they had received other complaints and that management had been made aware. They offered me 200 toward a future purchase which is a joke compared to my loss on 10 bars, other companies are selling these size bars at 100 less per bar on the secondary market. Stay away from this company. The one picture is from their add and the other is what I received. Most of the bars were from 2016-2018, far from new and uncirculated. Buyers Beware!
I ordered a 1KG silver bar from Silver Gold Bull. The email came and said not to accept the package if it was "tampered" with as they are not responsible. This was not disclosed at the time of the order. So the courier left it on my door with no signature. Luckily it was there after sitting for 4 hours. The bar is poor quality and is not worth buying
Good... my only concern is that I would like a more discreet delivery process. I would prefer that there would be some way that I could pick up the product directly. I don't like having my name and address on the package going through several third party hands. A smart criminal could figure it out and that would put me at risk.
Many delays in shipment in sending a simple bar. Their return policy is horrible, and customer support is not helpful at all. I would not trust this company to conduct a safe shipment.
Hello Bob, we're sorry to hear your experience didn't go too well. We would be happy to help find a solution for you. Please give us a call at (877) 646 5303 or email wecare@silvergoldbull.com so that we can discuss about improving your experience.
The first time we ordered everything went fine. Got the email with the tracking number, new exactly where the package was with the FedEx app.
The second order we made however, was the complete opposite. I never received an email stating my order had shipped, was never given a tracking number…. It was only by chance that someone was home to sign for the package.
The second time it was shipped with UPS and even if I did have the tracking number UPS doesn't give you the ability to track a package right to your door as FedEx does….
The products themselves are of great quality though…. They just need to communicate better
Overview
Silver Gold Bull has a rating of 3.4 stars from 219 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Silver Gold Bull most frequently mention fast delivery, great service and timely manner. Silver Gold Bull ranks 4th among Gold sites.
- Visit Website
- Calgary, AB, Canada
- Edit business info
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Bob, so sorry to hear things didn’t go quite right with your order. We attempted to get in touch earlier today because we’d really like the chance to make this right. One of the options we had given you was to return and refund the unsatisfactory bars, but we did not hear back from you on that. Please give us a call at (877) 646 5303, or email wecare@silvergoldbull.com and a member of our team will be happy to discuss the options with you.