Silver Gold Bull

I watch many bullion providers and when SGB had a pricing "glitch" as they called it I jumped on it and bought a 100 ounces of silver. The order was confirmed and I called them to tell them that this problem existed. It was very early Eastern Time and this problem persisted for hours after I tried to notify them but was only able to leave a voice mail message. I even used the word "glitch" in my message although I suspected they were either hacked from an external source or a disgruntled employee with access to their code.

When I was contacted by their rep I was advised that mutually agreeable terms would be worked out but, having their confirmed order / contract in hand is all I felt I should require and that it wasn't my problem that their company would lose on this transaction. After all, it seems that they think it is fair to SCALP the public by charging commissions 50+ percent higher than spot so WHY SHOULDN'T THOSE OF US who ARE paying attention get a rare break?

I asked them to provide me with the contractual text that gave them the right to simply cancel MY orders and those of anyone else who caught them with their pants down. That simple request was ignored.

I then asked for a legal representatives name, phone number and address but was denied this information entirely and they simply canceled my orders as if I would just go away.

I'm not planning on going away. I'm planning on finding out EVERY ONE of the people who are now in the process of getting their orders / contracts canceled out from under them. I believe we are still in the United States of America and that there is justice for even the little people. It seems as if Silver Gold BULL doesn't concur.

BUYER BEWARE: Is now my watchword on a company that I once thought cared about its customers when, in reality they only care about profits and taking as much profit as the market will bear. Well, that's fine... every company is entitled to run as they see fit, legitimately or not.

I would have been happy to negotiate a mutually agreeable settlement but I was cut off for being belligerent for telling them I expected them to honor their contract with me.

Perhaps what is needed is a CLASS ACTION SUIT! I think that might get their attention and force them to live up to their deals whether or not they are profitable.

Respectfully submitted,

Patrick Alaggio
Vermont
USA