I ordered invitations, paid for expedited shipping and printing to get my order on time because the ETA of my shipment kept changing and getting later than originally quoted. Even with paying extra, my invitations never came. When I called to complain, they were to reprint them. They never did. I called to get my money back. They wouldn't refund me. I had to call repeatedly because they kept hanging up on me when I tried to get my money back. The customer service manager was cold, and just downright mean and nasty! Had they just refunded my money or not hung up on me and let me speak to the manager to begin with, I wouldn't of had to keep calling back. Completely UNPROFESSIONAL! Two months after the order was cancelled, I received my shipment and the box was all beat up. A month after the events had passed! When I opened the box, they weren't even the right size! Not that it mattered anyways by that point. So I called them to see what they wanted me to do with the shipment only to find they had blocked my number! When I called from a different line, the call went through straight away and the customer service agent denied it and got defensive when I suggested they had blocked my number. Then denied they had the capability of doing it at all. So he said he would investigate it and call me back. Turns out, he just asked the supervisor to call me and when she did, she confirmed that they HAD blocked my number. She then claimed that the delivery company (FEDEX) was the reason I never received my order. Clearly she was misinformed because the company hadn't printed them to begin with! So much misinformation. So much mistreatment of the customer. They need training on how to keep customers satisfied or they won't stay in business for long. TERRIBLE company and I mean TERRIBLE! I just can't put into words how horrible this company is and how incredibly unprofessional they are. They did end up refunding me the costs, as they should, but they should have been apologetic and they came nowhere close. There was no empathy for the situation they had caused. The invitations to our events were sent out very late as a result of their badly run company. RUN in the other direction. DO NOT USE THEM! I couldn't even find them on Yelp to leave a bad review. I guess they're afraid people will find out how they really handle business. There are MANY bad reviews on this company that I am finding now. Do your due diligence before investing money!

The cards I ordered were never delivered, for an event I was hosting 10 days later (people had it on their schedules but I am a sucker for paper invites). I had ordered 2 sets of cards in the same order, only one was delivered and both had the same fedex tracking number - so the other set didn't make it into the package.

I payed extra for 2 day shipping.

When I called, the rep said "oh your order is adorable" - and I said that unfortunately the one design was never delivered. After almost 30 minutes on the phone, and becoming increasingly frustrated because it was clear the rep was not going to leave me close to satisfied, they agreed to refund the cost of the additional shipping up charge. I told them I needed the card reprinted and sent ASAP. The card I had designed had a foil touch to it, to reprint would take 3 business days (rep said) I wouldn't get the card until the day or 2 before the event. She offered to refund my money and cancel the order. I told her I needed the cards - the party was for 2 kids and I couldn't send out a paper invite for one and not the other?). I told her at this point please just print up any card with their designers and get it to me ASAP. She said they couldn't do that. Put me on hold (for the third time) - came back off hold and I could hear she had put me on speaker and was treating me like this was my fault. No accountability for the error (blamed their printer).

They are reprinting my order, without the foil touches (not what I designed) and she said I would have it 1 day/overnight shipping - so when I wanted to confirm I would have it today (Saturday), she said either Saturday or Monday. I said that is not overnight, and she said they "don't do Saturday delivery" - which I know FedEx does, they just don't care enough about customer service to offer it. When I asked for a refund of the shipping fee I paid she originally said "no, we are doing overnight" - I said that I paid to have it delivered and it never showed so I need my money back. That seemed like I was a crazy person to the rep. I then asked if they would be refunding all or part of my cost of the cards for the error, that was a no too. When I asked to summarize what happened - customer order doesn't arrive, what they do send isn't what was designed or hoped for by the customer, the rushed "overnight" order will actually be 3 nights (Friday, Saturday, Sunday), and I'm only being refunded the extra cost of my 2 day shipping? The rep had her supervisor join the call - the supervisor said "I've heard everything and this is what we are doing, this call is over" and she hung up.

I've worked in sales and pleasing the customer for over 25 years, and not only would I never treat a customer that my company let down like this - I've been ordering invitations and holiday cards from Simply to Impress for years - after seeing what their culture is like in how they treat customers when they screw up - I will not be using them again. They do not care about customer satisfaction, so unfortunate since they have nice designs - but so do their competitors. Customer service matters, especially when the company is at fault. Not impressed or close to satisfied.