Overview
Sitejabber has a rating of 3.1 stars from 723 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Sitejabber most frequently mention online shopping, customer service and great job. Sitejabber ranks 1st among Consumer Protection sites.
Also known as scam advisor this site will only provide negative reviews of a company. If any positive reviews are posted they will remove them immediately. What a hoax!
Tried to login 2 times, it just gave me a 500 error or something. Folks, lol, come on. It ended up logging me in, but there were these crazy errors on registration.
What kind of website requires you log in to do a review, then when you're done wasting time fiddling around writing your review requires you to log in ALL OVER AGAIN! Site, SiteJabber
Two words USABILITY STUDY. You want to be successful then start by doing the DUH requisite following your product model and do a damned usability study.
NOW I find you didn't submit my review. One thing a usability will teach you is CONFIRM SUBMISSION COMPLETE
Hi Lisa, we’re sorry for the frustration you experienced. We’ve passed your feedback along to our team, as we're always working to improve. Thank you for taking the time to share your insights with us!
Sitejabber is a game-changer for online shopping. Its reassuring ratings instill confidence, especially when navigating unfamiliar websites. With its AI-driven platform, millions of buyers like myself connect seamlessly with businesses and their offerings. Sitejabber's reliability and user-friendly interface make it a true blessing in today's digital landscape. I'm grateful for its commitment to integrity and wish more platforms followed suit.
Thank for leaving us a review, Glenn! We've got your back. 🙂
I tried to remove an old review and this site will not let you correct or change or delete it? What good are you if changes can not be made to give the real truth about some business. So now it is time for sitejabber's review. 1 star I also noticed that since I did not upload a photo of myself, Sitejabber added a photo of a female instead, what was that all about? Try fixing your problems with this site!
Hey Andrew, we apologize for the inconvenience caused.
You can update your review by logging into your Sitejabber account at sitejabber.com/login and then using the links located by clicking the 3 dots next to the review on your profile page. You can navigate to your profile by using the drop-down menu at the top of the page (three lines on the upper left of our mobile site, or the arrow next to your name in the upper right of our desktop site) and clicking "My Reviews."
If you would like to completely replace the original review or fix errors, please use the "Edit Review" option. If you'd like to simply add new information and keep the original review intact, please use the "Submit Update" option.
Please send us an email at sayhello@sitejabber.com if you have any questions!
A highly reliable reviews platform that businesses are not fond of. Unlike other review platforms, this platform does not delete legitimate reviews, ensuring that the feedback from customers is accurately portrayed.
Finally, we have a review platform that is genuinely neutral, independent, and worthy of our trust.
Thank you for leaving us a review, Mouloud! We appreciate it.
I had no trouble writing a review for Blinds.com. However circumstances have changed and I need to either edit or remove this review. Not only am I unable to locate the review, Sitejabber will not allow me to login, ask a question, zip. So yea, FRUSTRATED!
Thank you for bringing this matter to our attention. We apologize for any inconvenience it may have caused.
You can update your review by logging into your Sitejabber account at sitejabber.com/login and then using the links located by clicking the 3 dots next to the review on your profile page. You can navigate to your profile by using the dropdown menu at the top of the page (three lines on the upper left of our mobile site, or the arrow next to your name in the upper right of our desktop site) and clicking "View Profile."
If you would like to completely replace the original review or fix errors, please use the "Edit Review" option. If you'd like to simply add new information and keep the original review intact, please use the "Submit Update" option.
We have also noticed that you have been using two email accounts on our platform. Could you please let us know which email you would like to use as your primary account? This will allow us to merge the two profiles for you.
If you have any further concerns, please let us know at sayhello@sitejabber.com.
This is a very good site for all of us, its contents are meaningful, consistent, and descriptive. I used it to my whole satisfaction. It is up to the mark. It provides a lot of opportunities for whole communities all over the world. I appreciate its management and development team. It is wonderful.
Thanks for sharing your experience with Sitejabber Muhammad!
I use them all the time to investigate products and companies. The site is very informative and is an excellent tool. I do wish there was a star system of zero which some companies deserve,
We're glad you find Sitejabber useful, Tom. We appreciate your suggestion about a zero-star rating system—it's something we will consider for future updates!
Site Jabber is an internet security and consumer protection website which informs consumers about the latest schemes on (e. I. scams and dangerous money schemes, etc.). Scam Runners do not realize that when they use government agency systems and technology to scam people out of their money, the federal government has full jurisdiction to execute measures that will lead to imprisonment, fines and judgments against them and pay back any monies due to victims.
What's with all these 5 star reviews from mysterious sources that only post once?
This stinks of "Stacking the Deck".
Something not balanced on the platform.
Hey, Bob. Thank you for reaching out to us.
Most users on Sitejabber typically join to review a single business. We place a high value on the authenticity of reviews, which is why we require user registration. This step ensures that the reviews on sitejabber.com are submitted by real individuals like yourself, rather than automated bots.
Honest, authentic reviews on Sitejabber are at the heart of what we do – both the positive and negative ones. You can learn more about our vetting process at https://www.sitejabber.com/faq#fake.
If you have additional concerns, please reach out to sayhello@sitejabber.com. We’re happy to help.
When I log out, my profile shows up as missing and says I'm not active. I've been making reviews for years. So, I have no idea what's going on. I've emailed support several times a day and today I emailed the help desk to try and resolve this. It seems like I have to email them every day, several times a day because I keep getting the "profile not found" message. If my profile isn't found, why can I still make reviews and log in?
Hi Miriam, we're sorry for any frustration this situation has caused. We've looked into your profile and have corresponded with you via our helpdesk. As mentioned in these emails, our system has been automatically flagging your reviews and account as spam due to the use of referral codes. Instead of putting these codes in the text of your review, we advise you try including them in a photo or video instead. Hope this helps – please let us know if there's anything else we can help with.
I think this is a absolutely great site and I support the premise entirely! It's so easy to put up a site, which is good, but bad at the same time. By working together, maybe we can help each other avoid scams.
Hey, while we're at it, let's work hard to keep the government from sticking their greedy hands into the net. Pay attention, c'cause they keep introducing bills that would tax internet users one way or another.
So far, so good. I especially like to share my experiences with message boards and have found few places where they can be rated. Who wants to invest their energy into a forum only to find out there's something really off about it. I would love to see more ratings and discussions on them. It's usually not money (although some do charge for premium membership and most at least request payment) but it is time, which in my book, counts too. For all else too, it is very useful to be able to check out a website's reputation rather than find out the hard way. Excellent.
I have been using Sitejabber for almost a year. As of today, no issues with this review platform.
They do read reviews before posting but they usually get it done in less than hour depending on the time of day.
Good Job!
Thank you so much!
I would give sitejabber 1 star but I'm thinking they have an algorithm that would block it, so giving it 2 stars.
Poor site, hopefully people looking for the honest truth on businesses don't take sitejabber.com seriously.
Hi Christophe, we appreciate the opportunity to address this. Reviews are generally posted within 48 hours, but some may be flagged for further review which can take up to 30 days. To allow for full transparency, we don't prevent reviewers from leaving negative feedback. For any further concerns please reach out to us at sayhello@sitejabber.com. You can also learn more at https://www.sitejabber.com/faq#filter.
I can tell you all reading this one thing. My putting the horrible service review on site jabber, sammy dress has responded more going through site jabber where everyone can see than trying to contact them personally through their site so give it a try and dont take silence for an answer
This is an awesome website. I wrote a review here that I'd had no luck resolving though regular customer service. Within 2 days of posting my review here the company contacted me with an acceptable resolution. Thank you sitejabber.com!
Thanks, Angela!
I have been able to check out a lot of products and services before buying or doing any type of business. I can say, leaving a review does have some glitches with the processing circle that is none stop, you just refresh the page and it will show up once verified. No issues for me. I'm patient.
Thanks for sharing your experience with Sitejabber - we really appreciate your feedback. We’re so glad you’ve found our site informative.
Here's what sitejabber does:
1) Wait for a regular citizen (such as myself) to leave a poor review for a web site
2) Send an email to said web site saying, "You got a poor review. You'd better check it out! If you pay us $400, we'll start the process of ideally getting the poor review(s) removed.
3) My poor review disappears, except for when I'm logged in, thus giving me the illusion that people can see my review.
4) I complain to sitejabber, who acts all innocent and claims a glitch, and they put my review back up.
5) A day or so later, lo and behold, my review is gone again.
Hi Meg, we know this is from a while ago, but we appreciate the opportunity to provide some clarity. Businesses cannot pay to remove negative reviews, and reviews can only be removed if they violate terms (see https://www.sitejabber.com/faq#fake).
If you can’t see your review when logged out, this is likely due to our Review Filter and algorithm that attempts to display only authentic content by screening certain reviews. It’s applied to every review, positive or negative. The filter isn’t perfect, but it is dynamic and always learning. As a result, you may see reviews move in and out as the filter learns more about the trustworthiness of the reviews of a particular site. We apologize for any inconvenience regarding that review. If you have further questions, feel free to reach out at sayhello@sitejabber.com.
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- Menlo Park, CA, United States
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Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Mikhail, thank you for bringing this to our attention, and we’re truly sorry for the frustration caused. Our team is looking into this issue to ensure it gets resolved promptly.