I am only giving Sling one star because it is the lowest available rating to give. They are not even worthy of one star. I signed up during a one week free trial. I elected all of their available services to try them out. The system provided a deadline for which changes must be made before the next billing cycle. Nearly a day before the deadline I cancelled most of their services amounting to a monthly difference of over $80.00.

Roughly about one hour after the deadline I turned my TV on and noticed I still had access to the channels I unsubscribed. I reviewed my credit card online and confirmed they had charged me the full amount. I immediately called customer service and explained. She said since I did not have proof via an email confirmation from them they cannot refund me but would give me a credit towards future services. I explained why I felt this was not sufficient. She advised me to email *******@sling.com which I did immediately after the phone call.

Many emails later which consisted of snippy comments from Sling and every response stating case is now closed I again called customer service and asked for a supervisor. The supervisor also stated he did not have authority to issue a refund. I asked to speak to someone who did. His response was no one there has this authority and there is no process to escalate the situation.

I then filed a complaint with my credit card explaining since I timely made the change they did not have my authorization to bill my card the amount billed. I was provided a temporary credit back to my card but a week later it was taken back. Per the dispute department at Chase, Sling had responded back to the dispute and as such they returned the money to them. Sling also responded by completely terminating my service and did not bother to refund me the unused portion due to their termination.

I spent hours appealing this and faxed proof of the emails along with the unnecessary chastising comments made by Sling to Chase. After review of my evidence, Chase agreed with me and took back the entire charge amount from Sling.

I will never use their service again and due to their practices I would recommend no one use them. However, for those using them, I highly recommend doing a screen print of the confirmation page whenever you make a change. I also hope that you never have any service issues that require you to have to reach out to their customer service department.