SLRHut

Great if your product arrives and is working, however if it develops a fault you are in trouble. Their support is outsourced and they will do everything to fob you off.

The shutter button on my Canon R5 came loose and them fell off. I was told this isn't covered under warranty. There is nothing I or you can do they are unaccountable.

There are other suppliers who offer full UK guarantees. Use one of those.

I bought a Panasonic camera from them in Feb 2021. The day after my order, someone from this seller called me from an unknown number and tried to sell me extra accessories for the camera! And told me that my order is ready to dispatch. I never received the camera (actually it was not been sent ever). So I chased the issue several times by phone and e-mail. They never answered the calls (pretending that they are very busy and keep you behind the line for hours!) and just replied to one of my several e-mails (my 5th email).
After several emails, finally been told that they can not supply the item and asking me to change the model to another type.
Then I sent my cancellation request several times but never was replied. Eventually, I got my money back by asking Paypal to step in.
Stay away from these dodgy people and fraudulent company who their registered address in the UK is a Nail & Beauty shop!

This company is set up to make you think you are dealing with a site based in the UK, they are in America. I ordered a Sony projector from them advertised as NEW. It was used and had 5 hours lamp time on the projector to say nothing of the poor way it had been packaged. It took ages and several emails before they agreed I could return it. Initially DHL, their courier, would not deal with me as account names did not tally. Eventually SLRHut sent me DHL paperwork and documents for the return. One of the forms i was required to send back stated for Customs and Excise that the goods were worth 50.00 dollars when in fact I paid 1,375.00 pounds. I refused to send it back as would have no part in anything fraudulent and have asked SLRHut to pick the item up. It is still waiting for collection.

I made two purchases on the SLRHut. After a couple of days I get the e-mails with the shipping number and then no more information about where the parcels are. I can not find the purchase history on the website in the My Order section. I contacted the assistance that by e-mail just replied that the items I purchased are traveling and that will arrive soon without any information on the tracking. Among other things, I bought by paying for fast delivery

I purchased 2 Cameras before Xmas and the Sales Service and savings were excellent. Unfortunately 1 camera developed a fault and it turns out their UK address is no use for Returns. You have to return them at YOUR expense (considerable expense) to the US. Then your in the nightmare of no information, wrong information, One Customer Service Rep saying one thing, another something totally opposite. They did replace the Camera but told me 24 hours after it was sent so that I then had to chase FedEx over delivery times as I was away from home.
I wont be using them again. Grey Imports are fine if there isn't a problem. I will be buying genuine items from a genuine UK seller in future. I saved very little and had a stressful time to say the least.

Please, for your own sanity, never buy from this company. They will up sell you junk you don't need and then flat out refuse to help. Their customer service is awful and rude and are not interested. They are not UK based, they will lie to you and cheat you out of your money. AVOID!

The small savings you will get will not justify the lack of warranty for your product, the difficulty to get through to customer services, or the fact your product will not even be a UK model.

Cancelling an order seems impossible, you will feel cheated in the end.

I ordered a Nikon camera displayed on their WEB as new.
After payment and confirmation, I received an email asking to contact them; after long waiting to manage to get through, a very unfriendly person told me this was an ex-demo. When I referred to their WEB, this sold as new; he said I refund you and cut the line.
I hope they be more honet to provide correct detial to avoid misleading.

I sent the order 06.01.2019. I got a parcel 10.01.2019. I checked this parcel and I didn't get a wall plug to a battery charger. I didn't get because somebody made a mistake in SLRHut warehouse. I speak with somebody next day (11.01.2019) but I had to call twelve times! Before somebody answered. SLRHut sent a next parcel (from USA, 7 days) but again somebody from SLRHut made a mistake. Nobody checked what of kind a plug I need and sent a wrong plug.
Today is 24.01.2019 and I can't use a photo camera and a battery charger. I am very disappointed this service.

Extra hidden charges applied to order without permission. Customer service almost never respond. I really regret using this company and should have used a reputable seller such as amazon instead. AVOID these cowboys.

We bought a Gopro8 with premium accessory pack from SLRHut, but when it arrived the underwater light was missing we let them no and was told it was out of stock and it would follow later, when it didn't arrive I contacted customer services.
A nice guy called Mohammed contacted us and said the light would be sent out straight away, it arrived today with a free gift.
Ok there was a problem but it was rectified with no arguments.
Thank you very much SLRHut, 5 star plus.

This company is not based in the UK. Your purchase will not include all taxes. They have no stock in the UK and YOU WILL pay import tax.

This company is a fraud and absolute lie!

More than happy to provide copy of emails from both SLRHut and Royal Mail to back this up!

SLR Hut is a genuine company. Good and prompt communication system, fast delivery and good bargain. They are absolutely trustworthy. I will always recommend them.

SLR Hut do not have a UK presences their mail goes to a mailbox that is rented - better know as a mail drop or accommodation address - and are US based. On top of that either their website is not secure or has been hacked or they have a crooked employee as my credit card was scammed after using this company and this isnt the first instance of this happening - read trust pilot reviews. Be careful when buying from SLR Hut maybe cancel your credit or debit card after payment has come out as there is something rotten in the state of SLR Hut.

I had been looking for a BRAND NEW CANON 5D MK 3 BODY for ages as they were obsolete a while ago. Second Hand ones were still available at a high price, but I really wanted a New one.
Imagine my joy after looking everywhere and suddenly finding one on SLR HUT... BRAND NEW and IN STOCK.!
I ordered it immediately through Paypal, and the invoice received said to phone them to process the order... which I did straight away. I was told they would ring back in a few minutes, which they did. They said they were out of stock of the item.
To this day 30th March 2019, they are still being advertised as "BRAND NEW IN STOCK".! Available in " body only " and 2 "kit form "options. Despite an email to them explaining this, my email has not been actioned, and they are still being offered for sale and in stock.
BUYERS BEWARE... ORDER AT YOUR PERIL

Not happy they failed to deliver and after calling them in the US was told it's out of stock not happy at all