AT&T Small Business

We are over a year trying to resolve a billing problem on AT&T's end that caused them to overcharge us for an Internet line that wasn't even in use while note routing our autopay to the line that was in use. The departments cannot connect with each other (e.g billing can't see service, service can't speak with sales, etc), so NO ONE ever has any idea what's going on. We've had three reps in this year who changed departments (shocking), leaving us to start from ground zero each time. We are in over 60 HOURS trying to resolve this issue. We've been told countless times someone will contact us and they never have. The sales team will pursue you to the ends of the earth, and once you're in, you'll never hear from the company again.

In my professional career, I've never dealt with a more inept, unprofessional, and outright failure of a company.

AT&T spent several months trying to switch our business to VOIP. In the process, they shut off our internet service for one day and disconnected our voice service for 2 business days! Our business depends heavily on our internet and phone service. It should never have been disconnected in the first place. When we complained, they misled and lied to us about when it would be restored. Terrible customer service representative. Rude and defensive.

If you have a choice of different internet providers, DO NOT CHOOSE AT&T. I have a dedicated fiber connection that took over a year to get installed and running. Customer service transfers you on average 8 times ending in a non US agent stating this is the wrong department. They sent equipment that was not used and will not provide an address to send equipment back. Everything involved with AT&T has been a nightmare.

I was told by my representative Leo that they would match my tmobile rates and after 3 months and over $2000 still have not done anything to fix my issue and doesn't respond to text or calls! I'm sure he received his commission and now he is on to the next victim.
I was paying $180 with Tmobile now with AT&T I have paid over $2000 in 3 months, now my $900 bill is coming up and still no word from my Representative (Leo) very frustrating and time consuming thank God for Amex!

Going around in circles to get cell service to work is unacceptable. Waste of money for really awful service! Mangers lie, lie and continue lying. Don't bother with this company!

Please save yourself your time and energy. They are impossible to cancel. Easy to sign up and pay, but you can't cancel and they will bill you forever.

AT&T Small Business is a joke. Their services are expensive, hard to use and their customer service is impossible to get a hold of. You can't cancel services online, you have to call them and wait on hold forever and also their phone hours are not convenient. I wouldn't use them again if I had a choice.