1 review for Soft Surroundings is not recommended
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Washington
1 review
0 helpful votes

3-Star is For Catalogue Only Orders
October 13, 2020

I have found the clothing to be very comfortable and of durable fabric and very good quality. Pants have a nice thick fabric for winter----sometimes a little too heavy for some summer items. I really enjoy that they can make pull up pants that fit snug to the body and even have tummy panels, without looking totally "Mom-Pants" with the baggy, puckering gathered look at the waist. And there's a wide variety. Sizes aren't consistent, nor is the length, which makes it very difficult to order through the catalogue. I ordered ankle pants through the catalogue that I loved in the store. They were of a dressier fabric----and again nice and thick. They hit right at the ankle and looked just a tad short for my taste so I tried the tall. The style was offered in a thinner fabric and a heavier thick fabric. I decided to get size tall in each. The thicker fabric was at least 1 inch longer than the other. One inch too long. I don't have wide hips but as I've gotten older, my breast size has increased, so I have to be careful about the cut. Many tops flare at the bottom to accommodate a more hippy woman but with my breasts make me look like a tank. Sometimes the straight cut is good for the hips but pulls at the breasts. Again, this isn't consistent so ALL items need to be tried on. I do love the variety and a little more stylish options to choose from. I have found some fashions that are fun and more in line with current trends that I really enjoy.

The 3-star given is for catalogue orders. It really should be only 2 stars----if that. I'm getting weary of EVERY single thing I order that (in the store) I'm told should only take "a week or so" ends up being delayed. Then I get more e-mails saying the delay time is delayed. I have a dress I ordered last July that was delayed until Sept. Now it's delayed until Nov 3. Another notice that one out of 4 pants ordered (all delayed once already) will be delayed further. They were all the same pant but different colors. They're all arriving at different times. I love the pants so I don't want to cancel. They're a relaxed fit but straight and have a very slimming flattering fit without being skin tight. After today's latest delay notice, I'm feeling really frustrated. I've never had to return an item. It a catalogue order doesn't fit I just return it to the store. I don't ever remember getting anything that wasn't delayed at least once on line. But I spend a ton of money there and will continue to do so as long as the variety and quality hold up. But I would recommend finding a store vs. the catalogue----both for fit and service. It'll save a lot of frustration.

The pants all finally arrived; all the same size in different colors. One is so tight at the waist I have to wiggle and squeeze to get them up. They feel snug even after sitting in them for a while. Another one is tight getting on but a little better----and a little longer. The other two are actually roomy in the waist with one slipping on very, very easily. One is longer than the other. I don't know if this is sewn in a foreign country or what, but obviously there isn't consistency or quality control when it comes to sizing.

Date of experience: October 12, 2020
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