Sono Bello

I booked the procedure and canceled 60?days before because I found out ( it was not disclosed) that dr Rocco was a orthopedic surgeon not a board certified plastic surgeon. At the time he had been doing plastic surgery for less than 1 year so I asked for my money back in October 2024. After Jenna ducked me I went to the facility and spoke to Tara the business manager. She gave me a paperwork for a refund promise for $2400 less than the 12k I paid citing surgical fee. READ THE FiNE PRINT. Once you book a date and get cleared they keep your $. Finally on 1/3/2025 I receive my $9500 check and it bounced. Really Sonobello? Spoke to Tara and for some reason the email given was not valid. Going to the facility tomorrow!

This is becoming a very frustrating and upsetting experience. FYI: Don't always trust reviews. Ever notice why they have so many high ratings, if you have a dispute, in order for them to work with you, they ask you to take the bad review down. I have had so much trouble trying to get an issue rectified with Sono Bello in the Westchester office. I have also been reaching out to the corporate office. They were responsive in the beginning and now I am not getting any resolution. I am very dissatisfied with my procedure and the scarring that I have on four parts of my body. I would recommend if you were seriously looking into these procedures that you fully educate yourself on what the outcomes would be. I was very excited to work with Sono Bello on my transformation, now I am sorry that I did my procedures. I was told that if I did my stomach area, I would achieve flat and tight results, that is definitely not the case. Now the surgeon is telling me that I would never be able to achieve a flat tight result! She is stating that it is due to visceral fat/ excess skin. I was never told that this could even be a possibility. While I do understand that, the revision that they did offer should take care of the excess skin and any additional fact that we left. I also have a lot of Discomfort of my abdominal area at the end of the day, if I wear clothing that may be a little more restrictive, Like jeans, dress pants, etc... I never had this prior to my Surgery. I am also very dissatisfied with the scaring on my body. I have four areas in which the scars have not healed. They are embarrassing and very unsightly. My surgery was almost a year ago and they have still not healed Also,as an FYI, don't trust reviews. They make you take them down in order to get your revision or an other help from them

The procedure was very painful and I could feel the surgeon cutting me! It also took the nurse and surgeon a couple of hours to start an IV! Very uncomfortable procedure!

I paid $9562.62 at my initial consultation on 5/07/24 for a procedure scheduled for 9/4/24.
Due to the location of the services, I canceled my appointment over a month before it was scheduled. I was told I would be reimbursed within 30 days of my cancellation.
It has been over 30 days since the cancellation, and I still have not received the funds back on my credit card statement, so I called and inquired. I was told I would receive a callback. I did not receive a call, but two days later, I was sent an email stating that it had been over 45 days since I made the credit card payment, so they would "resubmit" my refund via a $7070.62 check that I would receive within 7-14 days.
I never had this service. I went to a 10-minute consultation in May '24. I canceled well within the cancellation time frame. My refund should be in full, in the amount of $9562.62.
This was the response I received: I apologize for the delay with the refund. I have resubmitted it and we will be mailing a check out for $7070.62. The check should arrive in 7-14 business days. (Since it has been over 45 days from the time we charged the Amex, we can't refund the card directly).

Please see the attached Financial Agreement.

Thank you, Sarah

Sarah Monahan I Patient Care Consultant

Check out the Better Business Reviews-I really hope a Class Action Lawsuit Originates. Other surgeons clean up their mess.

Not happy with results. Shared that, dismissed. Additional service cancelled - 4 weeks no refund received yet - have called multiple times and keep being told it is being processed and will be refunded. Waste of my hard earned money.

I booked a consultation a couple weeks ago, waited at least 40mn,I filled the papers ( mind you they ask to come 15 mn prior)no one came to check or apologize for taking so long to see you! Good thing I was reading the reviews while waiting. Then I realized a lot of people are saying how bad they treat their clients, I just left.save my money! Do not go there,they don't respect customers!

I never expected this sort of treatment. The only person I spoke with during my pre op that was honest with me was the surgeon. The sales person in Montgomery of course didn't return my calls and the manager in Birmingham was argumentative. I called before the appt and after with concerns I had about the reviews I read. I decided to not move forward and they wanted to charge me $2,450 for the consult and I said no. I wanted a full refund so be careful. They don't return calls, it's my body and my money. Seek another option!

This place took a piece of my stomach which they never mentioned to me that they were gonna mess up my tattoo plus they have left me worst then what I look like before. I dislike the results so much that I've gone into depression. I cry over my results all the time. Dont waste your time & most definitely not your money. They scammed me for over $14k so I can look my worst.

WORKERS BEWARE: Absolute worst place to work. They 100% do not care for their people. You will work yourself into severe exhaustion and even suffer medical conditions and they will treat you like crap. They will violate your basic employee rights and think they can get away with it. Ran by a bunch of catty woman who think they are god. It's like a mean girls high school movie, but worse. Nasty humans! Run! Don't walk, Run! It's totally a pyramid scheme too. They push you to make unreasonable goals at any costs so they can make their money to buy Botox. Puts profit over everything including health and safety. Total joke of a job. If you want it get ready to be depleted of your soul!

PATIENT'S BEWARE: They offer mediocre results most of the time. There are patients who have had awful results as well. Like messed up belly buttons and sometimes really nasty infections. Doctors are awful and treat patients and clinical staff with rude and demeaning behavior. The Practice Manager is a joke. She sits around and does nothing while micro managing the entire staff. Overpriced and underwhelming experience. You will likely be disappointed. THEY TEACH THE CONSULTANT TO PERSUADE PEOPLE TO GIVE THEM ALL THE MONEY THEY CAN GET IN! Don't be fooled. Do you research!