SportsShoes

A band of incompetent and dishonest people.
I had to buy a Vivobarefoot shoe, the shoe sold 126 of which 11 for a ridiculous front obligatory as a free gift!, I consult the size chart on their site and how much, after 10 days, I get, the shoe was 2 cm too much great. Check on the manufacturer's website and I realize that the Sportshoes size chart was completely wrong.
I request a replacement with a smaller number and I ship the same day. I write to the customer care asking for the number to be put aside, they answer me after 24 hours to tell me that it is not their policy.
They receive the return and the number I wanted was gone, they force me to ask for a refund.
Very calmly, after a week I reimburse 115, deducting the price of the "free gift".
I call Paypal which, given the serious misconduct, reimburses me immediately.
Meanwhile, the number I requested reappears magically in stock...
I offer to buy it after reimbursement of the return shipment, 15 against me and declaring that I don't want the free gift...
They refuse to write that the free gift was discounted!
What to say? Never again Sportshoes, incorrect and incompetent...

Beware! On the day I made my purchase the site said it would be $1.99 for shipping. I didn't notice until afterwards that they had charged me $7.98 for shipping. I emailed them to ask for the credit and ended up with a series of back and forth emails with them telling me that if there are additional items the cost would be higher. They mentioned that it is on their site but they have yet to prove that to me. What actually is on their site is that for orders up to $50 the shipping is 5.99 and for orders over $50 the cost is 3.99. My order was well over $50 and I was charged $7.98. Nowhere on their site does it mention additional charges for additional items. It is based on the value of the order not the number of items. I'm not even trying to get them to adjust it down to the 1.99 it should have been on that day. I just want them to adjust it to what their site says the cost will be! Their customer service team seems to be tone deaf! I have uploaded actual screen shots of their site saying shipping is $1.99 for orders over $50 on the day of my purchase, as well as the normal shipping policy of 3.99 for over $50.

Ordered a pair of shoes for my race. It's just awesome.! Reasonable price, no scams. Fast delivery. I just love them.!

I tried google, safari and Firefox. Cannot access website at all. No idea how they do business. Not a good experience

Still awaiting a refund from this company after they sent the wrong item. Terrible customer service. I will not be using them again.

I ordered a pair of Vasque Breeze boots from SportsShoes.com, expecting them to match the dark brown tones shown in their product images. What I received was a completely different color - a much lighter gray.

When I contacted customer service about the discrepancy, they refused to provide a prepaid return label, hiding behind their Terms & Conditions about "monitor variations." This was not a minor color shift due to screen settings - it was a clear misrepresentation.

Despite my complaint, they ignored the issue and made me pay for the return myself. I've since seen that other customers have been allowed to return worn trainers months after purchase, so it seems their policies are applied inconsistently or at the discretion of individual staff.

I will not be shopping with SportsShoes.com again and will warn others to be cautious when ordering from them. If accurate product images matter to you, be prepared for disappointment and to pay for their mistakes.