I went to my local office today to get a critical payment CHECK issue per the instructions of a local office employee I spoke with yesterday. The employee did not tell me I needed to turn in any documents. I asked for the supervisor of the rude employee who stated that the phone person "should not be telling people to come in and get a check." I then asked for his supervisor. She came out equally rude and stated, "no one told you that!" I told her my rent was 1100 and there is a 75 late fee and the check is only 1266. She didn't care. I then told her you can see my case and ALL I've been through don't you think or have a heart to just issue the check right now? She stated no. She stated, " the only way I'm giving you a check is if you have proof of eviction or some other hardship". She wanted me to leave the office and go get a letter affirming my rent and late fee. I said no and why would I? No one told me that yesterday.
SSA's critical payment requires a hardship and OR PUBLIC RELATIONS issue.

I'm not certain how the supervisor didn't think the worker threatening me with 1st hand private HR information that I can/will expose on social media is NOT a PR problem. These are the things she told me:
1. Local SSA reps are not drug tested.
2. They can not be fired. They have to do something so severe it calls for an arrest.
3. Calls to the local SSA are NOT monitored.
4. There is no real complaint process. If and when you complain the only thing you accomplish is to pi&! Your worker off and they are the only ones who can work your case. Supervisors don't know how and will have to then beg them to do their job.
5. She stated that I should be glad they did NOT stop my payments when I called timely and advised them of the company, address, phone, and amount of payments received because what if I needed that money.
6. She said they are the same people (the worker) that can choose to pay you or not pay you.

I believe her. I complained to my state senator and the complaint was forwarded right back to the local office where NOONE ever contacted me. They never contacted me even being provided with the aforementioned details. No one has ever even apologized for my experience or treatment.

I also believe her because the prior Caucasian office manager stood before the entire wait room and said to me, "I don't know why "you people" continue to come to this office. When I said I was going to report him. He replied, "good you are helping me to early retirement." That's exactly what he did… retire. So did the lady who I reported my employment to…retired.

This is why the reps at local offices have ZERO accountability or integrity because they have ZERO consequences.

This is why they hang up on elderly and disabled individuals. This is why they talk to you any kind of way. This is why they have no urgency in any of their duties. This is why they should be considered accomplices in the creation of most overpayments. This is why the supervisor was able to come sit at a desk with me for the 1st time and not sit upright like she was someone's boss and representing a federal agency. Instead she sat leaned over to the side almost seeming to want to rest her cheek on the palm of her hand like …girl what?!

This is a call for change and CONSEQUENCES!
How do you make a recipient have more accountability, integrity, professionalism, and respect than your own Federal employee?